Dispensary Assistant General Manager

2 months ago

Denver, United States Golden Meds Full time
Summary/Objective

This role reports to the store's General Manager (GM). The Assistant General Manager (AGM) is responsible for assisting the GM in day-to-day operations of the dispensary in accordance with local and state standards, and procedures set by the Company.

The person in this role needs to be flexible and help the store where they need it most.

Essential Functions:

Operations Support and Management:
  • Conduct ongoing training and development of Budtenders and Customer Service Representatives (CSR) to ensure a consistent performance and knowledge base of Company SOPs, a comprehensive understanding of all marijuana and marijuana-infused products, and best practices for dispensary staff and customer relations.
  • Be a positive influence and cheerleader to all staff and customers.
  • Assist with Budtender workflow by providing change and routine drawer checks to ensure appropriate cash drops.
  • Work with CSRs to maintain payroll budget by controlling number of employees needed compared to daily customer flow. Send employees home or adjust hours accordingly.
  • Ensure compliance with all Corporate policies, local and state standards, applicable employment laws, and be consistently fair in the treatment of all team members.
  • Responsible to plan and delegate daily goals and tasks to CSRs and Budtenders to maintain a compliant and clean storefront, floor area, and common back areas.
  • Work with the GM to set sales, customer service improvements, and profit goals and lead staff to exceed them.
  • Help manage Budtender and CSR performance by observing performance, providing feedback, and giving recognition. Conduct quarterly employee reviews with GM for all employees.
  • Respond to all staff questions, concerns, or suggestions in a timely and supportive manner.
  • Resolve any staff conflicts immediately and professionally. Immediately, report conflicts and resolutions to the GM and/or Operations Manager.
  • Participate in the Company and on-the-job trainings to improve skills, productivity, and promotion candidacy.
  • Must have open availability for scheduling. Opening and closing shifts will be required.
Reports and Documentation:
  • Oversee cash handling and assist in maintaining organized financial logs required by Company policies and procedures and State guidelines.
  • Oversee all cash payouts with approval, POS entry, and receipt attachment to EOD cash sales report.
  • Assist Budtender with POS overrides, adjustments, discounts, etc.
  • Discuss sales metrics, Profit & Loss performance, financial goals, and other KPIs, on a daily, weekly, and monthly basis with the GM.
  • Other duties as assigned by management.
Customer Experience:
  • Provide the highest level of customer service to vendors, customers, and caregivers. Strive to deliver a distinctive and delightful customer experience, including interpersonal habits and Company's service traits.
  • Protect patient rights by overseeing the employee HIPAA policies and ensure each employee is maintaining the confidentiality and privacy of protected health information and financial information.
  • Resolve any customer conflicts immediately and always as a professional representative of the Company. Immediately report conflicts and resolutions to the General Manager and/or Operations Manager.
  • Serve as a liaison to the local community by assisting the General Manager in planning and attending community events.
Inventory Management:
  • Ensure that all inventory levels are full on the sales floor and replenish from backstock. Assist GM with reconciling floor stock compared to backstock to eliminate OOS inventory situations. Monitor flower levels.
  • Oversee product quality control by pulling all products that do not meet quality standards (with GM's approval).
  • Maintain inventory control systems and assist in conducting scheduled inventory audits in accordance with Company and State compliance guidelines to ensure there is no diversion of inventory and effectively respond to discrepancies (zero-shrinkage is required).
  • Ensure that 100% traceability is maintained on the product from reception to sale to customer.
  • Maintain all Company merchandising design standards and eye-catching display presentations


Pay: Based on experience.

  • Dispensary Assistant General Manager

    3 weeks ago

    Denver, United States Golden Meds Full time

    This role reports to the store’s General Manager (GM). The Assistant General Manager (AGM) is responsible for assisting the GM in day-to-day operations of the dispensary in accordance with local and state standards, and procedures set by the Company. The person in this role needs to be flexible and help the store where they need it most. Essential...

  • Dispensary Assistant General Manager

    2 weeks ago

    Denver, United States Golden Meds Full time

    Summary/Objective This role reports to the store's General Manager (GM). The Assistant General Manager (AGM) is responsible for assisting the GM in day-to-day operations of the dispensary in accordance with local and state standards, and procedures set by the Company. The person in this role needs to be flexible and help the store where they need it most. ...

  • Dispensary Assistant General Manager

    2 months ago

    Denver, United States Golden Meds Full time

    Summary/Objective This role reports to the store's General Manager (GM). The Assistant General Manager (AGM) is responsible for assisting the GM in day-to-day operations of the dispensary in accordance with local and state standards, and procedures set by the Company. The person in this role needs to be flexible and help the store where they need it most. ...

  • Dispensary Operations Manager

    4 weeks ago

    Denver, Colorado, United States Golden Meds Full time

    Job SummaryThis position oversees the day-to-day operations of the dispensary, ensuring compliance with local and state standards, as well as company policies. The Assistant General Manager will be responsible for training and developing staff, managing inventory, and maintaining a high level of customer service. If you have a passion for retail management...

  • General Manager

    2 months ago

    Denver, United States PharmaCann LLC Full time

    PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic,...

  • Budtender

    7 days ago

    Denver, United States House of Dankness Full time $19 - $22

    Job Description: Budtender Reports to: Dispensary Manager and Assistant Dispensary Manager Pay Range: $18.50- $22 Job Description: Reports directly to dispensary management.   Responsible for Dispensary operations. Be a positive influence and advocate for all dispensary staff, and patients/customers. Assist and document employee and patient/customer...

  • Assistant General Manager

    1 hour ago

    Denver, United States BEAT THE BOMB Full time

    The Company BEAT THE BOMB is the next generation of immersive group entertainment where customers step into real-life video games. We use an innovative digital, interactive game system to reimagine the intersection of technology and human social connection. In our classic Mission experience, teams wearing hazmat suits go through a series of interactive game...

  • Assistant General Manager

    2 months ago

    Denver, United States Hampton Inn Denver Inter Air Full time

    Job Summary: Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates....

  • Assistant General Manager

    2 weeks ago

    Denver, United States The Wendy's Company Full time

    Overview: WHY WENDYS? As an Assistant General Manager at Wendys, youll provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business. With the support of the General Manager, you will drive customer service, training and development, sales & profit growth and accountability across the entire...

  • Assistant General Manager

    2 months ago

    Denver, United States The Wendy's Company Full time

    Overview: WHY WENDYS? As an Assistant General Manager at Wendys, youll provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business. With the support of the General Manager, you will drive customer service, training and development, sales & profit growth and accountability across the entire...

  • Assistant General Manager

    2 months ago

    Denver, United States The Wendy's Company Full time

    Overview: WHY WENDYS? As an Assistant General Manager at Wendys, youll provide leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business. With the support of the General Manager, you will drive customer service, training and development, sales & profit growth and accountability across the entire...

  • Assistant General Manager

    2 months ago

    Denver, United States Tokyo Joe Full time

    Assistant General Manager If you would like to be part of a fast-paced and FUN fast-casual restaurant environment then Tokyo Joe's is looking for YOU! If you are hard-working, self-motivated with a passion to inspire, willingness to lead then you could be the next Assistant General Manager. This position demands quick thinking, excellent communication...

  • Assistant General Manager

    2 months ago

    Denver, United States Tokyo Joe Full time

    Assistant General Manager If you would like to be part of a fast-paced and FUN fast-casual restaurant environment then Tokyo Joe's is looking for YOU! If you are hard-working, self-motivated with a passion to inspire, willingness to lead then you could be the next Assistant General Manager. This position demands quick thinking, excellent communication...

  • Asset Protection and Compliance Manager

    4 weeks ago

    Denver, Colorado, United States PharmaCann Inc Full time

    Job Title: Asset Protection and Compliance ManagerJob DescriptionPharmaCann Inc. is seeking an experienced Asset Protection and Compliance Manager to join our team. As a key member of our security department, you will be responsible for protecting the profitability of the company through detection, identification, investigation, and reduction of shrink and...

  • Asset Protection Manager

    3 weeks ago

    Denver, United States PharmaCann LLC Full time

    PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic,...

  • Asset Protection Manager

    1 month ago

    Denver, United States PharmaCann LLC Full time

    PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic,...

  • Asset Protection Manager

    1 month ago

    Denver, United States PharmaCann LLC Full time

    PharmaCann, Inc. owns and operates best-in-class production facilities and retail dispensaries for cannabis-based products. We currently operate in the States of Illinois, New York, Massachusetts, Ohio, Pennsylvania, Maryland, Colorado and Michigan as a medical and/or adult use cannabis provider to patients and customers. We are looking for energetic,...

  • Pediatrics General APP

    2 weeks ago

    Denver, United States Denver Health Full time

    We are recruiting for a motivated Pediatrics General APP (0.8 FTE) to join our team! We are here for life's journey. Where is your life journey taking you? Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all: Humanity in action, Triumph in hardship, Transformation in...

  • Assistant General Manager

    3 weeks ago

    Denver, United States STK Steakhouse Full time

    STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion! Apply now to join the world of VIBE DINING as a key part of the guest experience! We are...

  • Assistant General Manager

    2 months ago

    Denver, United States STK Steakhouse Full time

    STK Steakhouse is the global leader in Vibe Dining. With energetic, high-end restaurants and bars in cities like Las Vegas, New York, Miami, London, and many more we take pride in our ability to execute an unforgettable experience for our guests no matter the occasion! Apply now to join the world of VIBE DINING as a key part of the guest experience! We are...