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Account Manager

2 months ago

Houston, United States TE Connectivity Full time

** Account Manager / Customer Service Associate** **At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.** ****Job Overview**** TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TEs products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. We are now hiring a **Customer Service Specialist / Account Manager** for Marine, Oil&Gas, and Defense client accounts at our Katy plant. This is a 100% onsite position, with working hours of Monday-Friday 7am-4pm, or 8am-5pm. **Essential duties & responsbilities:** * To interface on a day to day basis with inbound customer requests, redirecting as required * Process request for quotations and proactively provide communication to customers * Quote / order processing within the company ERP systems (Global Shop) * Carry out contract reviews on quotes & orders * Progress / expedite orders as requested * Process customer returns and cancelations * Investigate credit and debit requests and queries to issue credit/debit as necessary * Participate in team meetings to discuss OTD, backlog and other general support issues * Assist with data collection and entry for reporting purposes * Working with external services to give a full customer service experience (Legal/Compliance etc.) ****What your background should look like:**** * High School Diploma, or equivalent. * 3-5 years of Customer Service / Sales experience * Experience in manufacturing or wholesale / distribution industries preferred, but not required * Excellent interpersonal skills * An excellent telephone manner * Good understanding of Word, Excel and Outlook * Be flexible and able to work under pressure to tight deadlines * Ability to communicate with customers and people at all levels of the organization * Able to work from own initiative but also instrumentally as part of a team * Have an organized / methodical way of working with a keen eye for attention to detail * Demonstrate experience of handling customers and working in a highly customer orientated environment ***This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.*** ****Competencies**** Values: Integrity, Accountability,Teamwork, Innovation

**About TE Connectivity** TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at

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. **What TE Connectivity offers:** We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates. * Generous 401(k) Plan * Tuition Reimbursement * Benefits start on day one * Charity Donation Matching Program * Competitive Paid Time Off * Employee Resource Groups * Employee Stock Purchase Program * Healthcare for Associates and Families * Health and Wellness Incentives * Life Insurance and Disability Protection Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location. **EOE, Including Disability/Vets** Location:

Katy, TX, US, 77493 City:

Katy

State:

TX

Country/Region:

US

Travel:

None

Requisition ID:

85173

Alternative Locations:

Function:

Customer Service **Nearest Major Market:** Houston **Job Segment:**

Account Manager, Service Manager, Developer, Manager, Customer Service, Sales, Technology, Management

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