Roadside Assistance Dispatcher

3 weeks ago

Jonesboro, United States Showtime Roadside Services Full time

Join Showtime Roadside Service Metro Atlantas Leading Roadside Assistance ProviderAre you a highly organized, customer-focused individual with a knack for multitasking? Showtime Roadside Service, a preferred service provider for AAA in the Atlanta area, is seeking part-time and full-time dispatchers to join our team. If you thrive in a fast-paced environment and enjoy helping others, this is the opportunity for youWhy Work With Us?Competitive Pay: Attractive hourly rates with performance bonuses.Flexible Schedules: Part-time and full-time shifts available to fit your lifestyle.Supportive Work Environment: Be part of a team that values collaboration and your contributions.Training and Development: Receive the tools and training you need to succeed and grow in your role.ResponsibilitiesPromptly dispatch roadside assistance calls to technicians.Use dispatch software and GPS tools to assign jobs based on location and technician availability.Maintain clear, professional communication with both technicians and customers.Provide status updates to customers to ensure transparency and reassurance.Monitor job progress and reassign tasks as necessary to meet priorities.Accurately document all service calls, including customer details, service requirements, and technician responses.Collaborate with the team to resolve challenges and improve efficiency.RequirementsPrevious experience in dispatching, customer service, or a similar role is preferred.Strong multitasking and organizational skills with the ability to prioritize tasks effectively.Excellent verbal and written communication skills.Proficiency with dispatch software, GPS tools, and related technology.Ability to remain calm and professional in high-pressure situations.Flexibility to work evenings, weekends, and holidays as required.High school diploma or equivalent; additional training or certifications in dispatch or logistics is a plus.Work ConditionsPart-time and full-time positions available.Work may require extended periods of sitting in an office or remote environment.Be the heartbeat of our operation Join Showtime Roadside Service as a Dispatcher and help ensure smooth, timely roadside assistance for Atlanta drivers. Apply today to start a rewarding career in the fast-paced world of dispatching
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