Service Delivery Coordinator
4 days ago
Scope:
Highly motivated individual that can work in a fast paced environment and transition from task to task smoothly. Strong teamwork and ability to work closely with other members of the team and company to provide a full solution to meet customer needs. Expected to have a high level of customer service and phone etiquette, along with the ability to transcribe information into customer facing notes and ensure accuracy on cost/billing for Accounting to process. Coordinator will be expected to develop a base level of technical knowledge through scheduled training opportunities and also with tenure in the position. Will communicate using multiple sources such as - email, phone, Instant Messaging, Salesforce case updates, and face-face.
Benefits:
401(k)
401(k) matching
AD&D insurance
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Tuition reimbursement
Vision insurance
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Responsibilities:
- Provide exceptional customer service to a diverse group of internal and external customers
- Answer incoming queue calls in a fast paced environment and triage based on type of call
- Responsible for dispatching standard break/fix or MAC tickets
- Conduct daily follow up calls with subcontractors to ensure daily appointments are met
- Complete check in/out or dispatch confirmation calls
- Dispatch emergency tickets based on skillset and workload assignments
- Use GeoPointe to identify/schedule subcontractors for service and negotiate rates to maximize profitability
- Respond to standard customer or tech inquiries via email, Salesforce, or phone
- Understand high-level customer specific account requirements and ensure proper cost/billing
- Update service tickets using the appropriate fields in Salesforce
- Review requests for equipment orders and submit for processing & delivery
- Escalate complex issues & customer escalations to Tier 2 and/or Management if needed
- Train new & current team members on internal/external processes, workflows, and changes
- Participate in 24x7x365 on call rotation after a minimum of 90 days in position or management discretion
- Model appropriate behavior in regard to Optus' Core Values and Code of Ethics policies and support Optus' team approach to quality to drive Optus forward
- Other duties or tasks assigned by management
Requirements:
- College degree preferred, High school degree or equivalent required
- Experience with Microsoft Word, Excel and Outlook required
- Previous telephony experience a plus
- Must be a team player with a positive attitude and able to demonstrate excellent customer service skills
- Strong written and verbal communication skills required
- A keen attention to detail and great organizational habits are mandatory
- Participation in scheduled on call rotation during nights and weekends
- This position requires the successful candidate to be able to multi-task, work within externally developed deadlines, and work within an environment with changing priorities
-
Customer Service Coordinator
1 week ago
Jonesboro, Arkansas, United States Baptist Memorial Full timeAbout the RoleWe are seeking a highly skilled Customer Service Coordinator to join our team at Baptist Memorial Health Care in Jonesboro, AR.This is a part-time PRN position working days with a competitive salary of $42,000 - $55,000 per year, depending on experience.
-
Customer Service Operations Coordinator
1 week ago
Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full timeAbout the RoleAs a Customer Service Operations Coordinator at Baptist Memorial Healthcare Corporation, you will play a vital role in delivering exceptional patient care and customer satisfaction. This dynamic position requires a unique blend of technical expertise, organizational skills, and interpersonal abilities.Key ResponsibilitiesProvide personalized...
-
Customer Service Coordinator
1 week ago
Jonesboro, Arkansas, United States Baptist Memorial Healthcare Corporation Full timeJob SummaryWe are seeking a highly skilled Customer Service Coordinator to join our team at Baptist Memorial Health Care Corporation in Jonesboro, AR.About the RoleThis is a full-time position working days, offering a competitive salary of $60,000 - $70,000 per year, based on experience.ResponsibilitiesProvide exceptional customer service to patients,...
-
Customer Service Coordinator
1 week ago
Jonesboro, Arkansas, United States Baptist Memorial Full timeAbout the RoleWe are seeking a highly skilled and dedicated Customer Service Coordinator to join our team at Baptist Memorial Health Care.Job SummaryThis is a full-time, non-clinical position responsible for promoting high levels of customer satisfaction during patient interactions. The ideal candidate will have excellent communication skills, knowledge of...
-
Customer Service Coordinator
6 days ago
Jonesboro, Arkansas, United States Baptist Memorial Full timeBaptist Memorial Health Care is seeking a skilled and detail-oriented Customer Service Coordinator to join our team in Jonesboro, AR.About the Role:The successful candidate will be responsible for promoting high levels of customer satisfaction during patient interactions. This will involve maintaining accurate and timely billing information, processing...
-
Patient Services Manager
7 days ago
Jonesboro, Arkansas, United States LHC Group Full time**Job Title:** Clinical Care Navigator**Job Summary:** We are seeking a skilled Clinical Care Navigator to join our team at LHC Group. The successful candidate will have experience in patient care coordination and be able to work effectively in a fast-paced environment.**Key Responsibilities:**Coordinate patient care services and manage referrals.Schedule...
-
Nurse Care Coordinator
1 week ago
Jonesboro, Louisiana, United States Agape Care Group Full timeJoin Our Team as a Nurse Care CoordinatorA leading hospice, palliative, and pediatric comfort care provider, Agape Care Group is dedicated to serving patients and families with love and delivering the highest quality care.About Us:We strive to create meaningful patient experiences by providing compassionate care and support through our team of registered...
-
Jonesboro, Arkansas, United States Ace Hardware Full timeWork with UsWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team as a Visual Merchandising Coordinator at Ace Hardware.About the RoleThis is an exciting opportunity for someone who enjoys working in a fast-paced environment and providing excellent customer service. As a Visual Merchandising Coordinator, you...
-
Manager Medical Staff Services RN
3 weeks ago
Jonesboro, United States Kaiser Permanente Full timeUnder the direction of the Health Services Administrator supports the enhancement of Kaiser Permanentes ability to achieve market share in order to become the preferred health care organization, by providing disciplined and principled leadership, clear direction and establishment of priorities, coordination, and evaluation of internal business/clinical...
-
Manager, Health Services
1 month ago
Jonesboro, United States Kaiser Permanente Full timeJob Summary: Under the direction of the Health Services Administrator supports the enhancement of Kaiser Permanentes ability to achieve market share in order to become the preferred health care organization, by providing disciplined and principled leadership, clear direction and establishment of priorities, coordination, and evaluation of internal...
-
Health Services Leadership Manager
1 week ago
Jonesboro, Georgia, United States Kaiser Permanente Full timeJob Overview">We are seeking a skilled Health Services Leadership Manager to join our team at Kaiser Permanente. In this role, you will provide strategic leadership and support to enhance our organization's ability to achieve market share and become the preferred healthcare provider.">About the Role">The successful candidate will have a minimum of six years...
-
Nurse Care Coordinator
1 week ago
Jonesboro, Arkansas, United States Baptist Memorial Full timeJob Summary">About the Role">We are seeking a skilled Nurse Care Coordinator to join our team at Baptist Memorial Health Care in Jonesboro, Arkansas. As a key member of our clinical staff, you will play a vital role in delivering high-quality patient care and ensuring seamless coordination of services.">Key Responsibilities">Assess patients' needs and...
-
Manager, Health Services
1 month ago
Jonesboro, United States Kaiser Permanente Full timeJob Summary: Under the direction of the Health Services Administrator supports the enhancement of Kaiser Permanentes ability to achieve market share in order to become the preferred health care organization, by providing disciplined and principled leadership, clear direction and establishment of priorities, coordination, and evaluation of internal...
-
Coordinator-Customer Service
5 months ago
Jonesboro, United States Baptist Memorial Full timeSummary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments....
-
Coordinator-Customer Service
5 months ago
Jonesboro, United States Baptist Memorial Healthcare Corporation Full timeSummary Provides personal care assistance to patients under the direction of licensed personnel and Administrative Coordinator. Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and timely billing information and processes appointments....
-
Customer Service Rep
7 hours ago
Jonesboro, United States Duravant Full timeJob DetailsLevelExperiencedJob LocationJonesboro, ARPosition TypeFull TimeEducation LevelNot SpecifiedTravel PercentageNoneJob ShiftDayJob CategoryManufacturingLifecycle Services is Duravant's brand for service, our customer's global source for parts and service support. We are a connected service organization for the operating companies under the Duravant...
-
Customer Service Rep
1 month ago
Jonesboro, United States Duravant Full timeJob DetailsLevel Experienced Job Location Jonesboro, AR Position Type Full Time Education Level Not Specified Travel Percentage None Job Shift Day Job Category Manufacturing Lifecycle Services is Duravant's brand for service, our customer's global source for parts and service support. We are a connected service organization for the operating companies under...
-
Delivery Technician
6 months ago
Jonesboro, United States RENT ONE Full timeDELIVERY TECHNICIANRent One is proud to provide our customers with affordable home furnishings and appliances. Our customers choose us for our unmatched service, large in-stock inventory, flexibility, pre-approval, extra services, and convenient locations. We pride ourselves on being part of the reason that our customers can have the products they want at a...
-
Manager, Health Services
1 week ago
Jonesboro, United States Kaiser Permanente Full timeJob Summary: Under the direction of the Health Services Administrator supports the enhancement of Kaiser Permanentes ability to achieve market share in order to become the preferred health care organization, by providing disciplined and principled leadership, clear direction and establishment of priorities, coordination, and evaluation of internal...
-
Manager, Health Services
3 weeks ago
Jonesboro, United States Kaiser Permanente Full timeJob Summary: Under the direction of the Health Services Administrator supports the enhancement of Kaiser Permanentes ability to achieve market share in order to become the preferred health care organization, by providing disciplined and principled leadership, clear direction and establishment of priorities, coordination, and evaluation of internal...