Transit Event Customer Service

3 months ago

Baltimore, United States Benesch Full time
Simply Put, A Great Place to Work

Benesch is a growing, multi-disciplined planning, engineering, and professional services firm. We enhance infrastructure and communities across the country - creating spaces and providing connections in ways that make a difference.

We pride ourselves on being nimble enough to remain responsive to client needs yet large enough to offer exceptional bench strength. As a member of our team, you'll have an opportunity to draw from those resources when you need them and, likewise, contribute your expertise when you have something to share.

At Benesch, we are looking for candidates with varied backgrounds and worldviews. Diverse ideas come from diverse people, and we are committed to offering an inclusive work environment where everyone feels valued and respected. Statistics show that women and underrepresented groups are less likely to apply for a position if they don't meet 100% of the qualifications. If this statement resonates with you, don't be so hard on yourself-apply for the job

Transit Ambassador

Work with Benesch Our partner is seeking people to work on an on-call basis in the Baltimore area as Transit Ambassadors and make a positive impact on the community and the Maryland Transit Administration (MTA). This is a great opportunity for someone who is looking for temporary employment to supplement their income when work is available.

Transit Ambassadors are trained to assist MTA customers with disabilities to ensure that all clients are able to equally utilize the transit facilities. They will be asked to provide assistance such as directing customers as they enter or exit stations, board vehicles, or use fare vending machines. All Transit Ambassadors are trained to inspect the transit station facilities and take action to preserve the cleanliness and safety of all public areas. Another key responsibility is to provide customer service support with bus bridges/shuttles while construction is being done to the transit tracks or stations and during road construction resulting in bus detours.

Pay rate - $15.94/ hour
What You Will Need
  • 18 yrs. or older, with a high school diploma or GED equivalent.
  • Must have an Android-based cell phone.
  • Must be able to stand for at least 4 hours at a time.
  • Competence at using apps and willingness to get familiar with the Transit App is key in providing customer support during special events.
  • Must have good customer service skills - ready to interact with the public and provide a positive experience as the face of the company. #LI-MF1
Explore the Benefits of Working at Benesch

At Benesch, we prioritize the health and wellness of our employees, understanding that their well-being is crucial for both personal and professional success. We offer a range of benefits for eligible employees, including insurance, retirement plans, and wellness programs. Our Total Rewards package is designed to support a healthy lifestyle and can be customized to meet the needs of our employees and their families. Click here to learn more about some of the benefits of working at Benesch
Professional Development
  • Opportunities for management and leadership development at all levels, including executive coaching and leadership development for Team Leaders, Group Managers, Division Managers, and Executive Leaders
  • Tuition reimbursement for job-related courses
  • Ongoing professional development through resources like Red Vector, LinkedIn Learning, technical team meetings, knowledge-sharing training sessions
  • Personalized training and career development plans with your manager
  • Funding for training, committee work, professional organization memberships, and licenses/certifications
  • Support for active participation in professional organizations to foster leadership and community engagement
Retirement Benefits
  • Access to valuable retirement planning tools, education, and individual meetings with plan advisors at no charge
  • Potential for Benesch to contribute up to 9% of your gross compensation to your retirement plan (5% profit-sharing contribution to your 401(k) plan, regardless of your own contributions & 80% match on your contributions, up to a maximum company contribution of 4%)
Work/Life Balance
  • Flexible work schedules and hours, including work-from-home options (dependent on the role)
  • Generous Paid Time Benefits (PTB) that increase with your career
  • Immediate use of annual PTB; no accrual needed with the ability to bundle time-off plans for extended vacations or life events
  • Ten days of paid parental leave for birth, adoption, or foster placement
Employee Engagement
  • Opportunities to contribute beyond regular job duties
  • Work-Life Team: Implements programs to boost productivity and work-life balance
  • Rewards & Recognition Team: Cultivates a culture of appreciation
  • Corporate Social Responsibility Team: Manages matching gift programs, community service, student scholarships, and more
  • Equity, Diversity & Inclusion Team: Promotes positive change and supports a diverse workforce.


If you are based in California, we encourage you to read this important information for California residents linked here.

Benesch is an Equal Employment Opportunity/ Affirmative Action/ Disability/ Protected Veteran Employer. Qualified applicants are evaluated without regard to race, color, religion, sex, national origin, political affiliation or belief, sexual orientation, age, gender identity, disability, status as a protected veteran, or any other protected characteristic. For more information about your EEO rights as an applicant under the law, please download the below documents:

Know your Rights: Workplace Discrimination is Illegal

EEO Information

For more information about pay transparency, please download the below document:

Pay Transparency Policy Statement

We will be accepting applications on an ongoing basis until a candidate is found.

Benesch is committed to working with and providing reasonable accommodation to applicants with a physical disability or other impairment.

If you are limited in your ability or are unable to access Benesch's Careers website due to a physical disability or other impairment, you may request a reasonable accommodation by emailing TalentAcquisition@benesch.com. This option is only available to those in need of an accommodation due to a disability or other impairment. Please do not use this as an alternative method for general inquiries or status on applications, as you will not receive a response. Reasonable requests will be responded to as soon as possible on a case-by-case basis.

Recruiters or staffing agencies: Benesch is not obligated to compensate any external recruiter or search firm who presents a candidate, their resume, or profile to a Benesch employee without a recent, current, and fully executed agreement on file. Please direct all communications to the HR team at TalentAcquisition@Benesch.com

  • Transit Systems Engineer

    4 weeks ago

    Baltimore, United States Insight Global Full time

    Job DescriptionJob DescriptionPosition: (Transit) Systems EngineerLocation: Balitmore, MDDuration: 6 Month ContractSalary: $55-60/Hour Required Skills and Experience:7+ Years of experience in Systems or Electrical EngineeringExperience developing/writing SOPsFamiliarity with Communications Based Train Control Systems (CBTC) Job Description:Formulate...

  • Transit Systems Engineer

    5 days ago

    Baltimore, United States Insight Global Full time

    Position: (Transit) Systems EngineerLocation: Balitmore, MDDuration: 6 Month ContractSalary: $55-60/HourRequired Skills and Experience:7+ Years of experience in Systems or Electrical EngineeringExperience developing/writing SOPsFamiliarity with Communications Based Train Control Systems (CBTC)Job Description:Formulate standard operating procedures for CBTC,...

  • Transit Systems Engineer

    6 days ago

    Baltimore, United States Insight Global Full time

    Position: (Transit) Systems EngineerLocation: Balitmore, MDDuration: 6 Month ContractSalary: $55-60/HourRequired Skills and Experience:7+ Years of experience in Systems or Electrical EngineeringExperience developing/writing SOPsFamiliarity with Communications Based Train Control Systems (CBTC)Job Description:Formulate standard operating procedures for CBTC,...

  • Transit Systems Engineer

    3 weeks ago

    Baltimore, United States Insight Global Full time

    Job DescriptionJob DescriptionPosition: (Transit) Systems EngineerLocation: Balitmore, MDDuration: 6 Month ContractSalary: $55-60/Hour Required Skills and Experience:7+ Years of experience in Systems or Electrical EngineeringExperience developing/writing SOPsFamiliarity with Communications Based Train Control Systems (CBTC) Job Description:Formulate...

  • Insight Global | Transit Systems Engineer

    7 days ago

    baltimore, United States Insight Global Full time

    Position: (Transit) Systems EngineerLocation: Balitmore, MDDuration: 6 Month ContractSalary: $55-60/HourRequired Skills and Experience:7+ Years of experience in Systems or Electrical EngineeringExperience developing/writing SOPsFamiliarity with Communications Based Train Control Systems (CBTC)Job Description:Formulate standard operating procedures for CBTC,...

  • Sales Associate

    4 weeks ago

    Baltimore, United States Event Network Full time

    At Event Network, we believe the experience matters. As the leading operator of retail experiences at iconic destinations across the United States, we bring passion, creativity, and purpose to everything we do!At the Life in Charm City Gift Shop in Baltimore, Maryland, our store celebrates the rich history and vibrant culture of Baltimore. As a Part-Time...

  • Party Event Coordinator

    1 month ago

    Baltimore, Maryland, United States Michaels Stores Full time

    OverviewMichaels Stores is a leading creative destination in North America, operating over 1,300 stores in 49 states and Canada. We aim to fuel the joy of creativity by providing a wide range of artistic supplies and services.About the JobWe are seeking an energetic and enthusiastic Party Event Coordinator to join our team. As a key member of our store team,...

  • Customer Service Representative

    7 days ago

    Baltimore, Maryland, United States AEG Full time

    About the RoleAs a Customer Service Representative at AEG, you will be responsible for delivering exceptional customer experiences to our premium guests. You will work closely with the Guest Services Management Team and Supervisors to ensure that all events run smoothly.Salary InformationThe hourly wage for this role is $20.00 per hour. Additionally, PT...

  • Special Events Supervisor

    1 week ago

    Baltimore, Maryland, United States SP+ Full time

    Special Events Supervisor Job DescriptionWe are seeking a highly organized Special Events Supervisor to join our team at SP+. In this role, you will oversee the planning, execution, and evaluation of special events held at our facilities.About the Role:You will be responsible for coordinating logistics, vendors, and staff to ensure successful events.Develop...

  • Customer Service Ambassador

    7 days ago

    Baltimore, Maryland, United States Oak View Group Full time

    About the Role\We are seeking a highly motivated and customer-focused individual to join our team as a Guest Services Representative. As a key member of our hospitality services team, you will be responsible for providing exceptional service to all premium guests, clients, and partners at events.\Key Responsibilities\\Provide consistent world-class...

  • University Events Specialist

    1 week ago

    Baltimore, Maryland, United States Notre Dame of Maryland University Full time

    Job Title: University Events SpecialistEstimated Salary: $42,000 - $52,000 per year.We are seeking an organized University Events Specialist to join our team at Notre Dame of Maryland University. This role will be responsible for managing and executing departmental events, engagement programming, and communication strategies. The successful candidate will...

  • Transit Development Professional

    1 week ago

    Baltimore, Maryland, United States Whitman, Requardt & Associates, LLP Full time

    **Overview:**Whitman, Requardt & Associates, LLP is a leading provider of transportation planning services in the Mid-Atlantic region. We are currently seeking a Transit Development Professional to join our team and contribute to the development of sustainable transit solutions.**Job Responsibilities:**Collect, clean, and analyze transit data to support...

  • Event Planning Manager

    1 week ago

    Baltimore, Maryland, United States Point In Fells LLC Full time

    About Our TeamThe Point In Fells LLC is a dynamic restaurant group with a passion for delivering exceptional dining experiences. We are committed to fostering a positive and supportive work environment that encourages growth and development. As a Catering & Events Manager, you will play a critical role in driving our catering and events sales strategy and...

  • Transit Operations Inspector

    2 weeks ago

    Baltimore, Maryland, United States Optimal Staffing Full time

    About the RoleWe are looking for an experienced Transit Operations Inspector to join our team at Optimal Staffing. As a key member of our safety team, you will be responsible for proactively identifying hazards and unsafe work conditions within transit operations and services. This includes evaluating fire/life safety, occupational safety and health...

  • Customer Service Professional

    7 days ago

    Baltimore, Maryland, United States DTLR Full time

    About the Opportunity: We are seeking a results-driven and customer-focused Sales Associate to join our team at DTLR. As a key member of our sales floor, you will be responsible for driving sales, maintaining store standards, and creating a positive customer experience.Key Responsibilities: • Build relationships with customers to understand their needs and...

  • Event Security

    3 months ago

    Baltimore, United States Oak View Group Full time

    Oak View Group: Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals,...

  • Event Coordinator

    4 weeks ago

    Baltimore, Maryland, United States LifeBridge Health Full time

    Event Coordinator - Catering SpecialistSupport Services/Security/TradeEstimated Salary: $16.00-$22.59 per hourJoin our team at LifeBridge Health as an Event Coordinator - Catering Specialist, where you will be responsible for organizing and delivering catering functions with exceptional customer service.We are looking for a highly organized and...

  • Event Planning Specialist

    3 weeks ago

    Baltimore, Maryland, United States LifeBridge Health Full time

    About the Role">Organize and coordinate catering events, providing exceptional customer service to ensure successful functions. Ensure timely setup and breakdown of events, maintaining a clean and safe work environment.">Responsibilities">">Plan and execute catering events according to daily function sheets.">Maintain adequate inventory levels and perform...

  • Transit Safety Inspector

    7 days ago

    Baltimore, Maryland, United States Optimal Staffing Full time

    Job SummaryOptimal Staffing is seeking a skilled Transit Facility Safety Inspector to proactively identify hazards and unsafe work conditions within transit operations and services. The ideal candidate will have experience with OSHA and MOSH regulations, as well as industrial hygiene principles.Responsibilities:- Inspect facilities to identify hazards and...

  • Event Planning and Catering Specialist

    1 week ago

    Baltimore, Maryland, United States Point In Fells LLC Full time

    About the RoleWe are looking for a skilled Catering & Events Manager to lead the planning and coordination of catering and event logistics, including menu planning, event design, staffing, rentals, and other event details. You will work closely with our chefs to create innovative catering menus and experiences that align with our brand and meet customer...