Hybrid Remote Help Desk Engineer

2 weeks ago


Richmond, United States CareerBuilder Full time

Summit Human Capital is seeking a Help Desk Support Technician in Richmond, VA to join our rapidly growing client. This is a hybrid remote position. This candidate should thrive in a fast-paced, dynamic work environment and possess a passion for supporting multiple clients and end-users with their IT needs. The ideal candidate will meet the following criteria:

Must Have Skills:

2-3 Years of proven Desktop Support or Help Desk experience

Experience responding to Tier 1 tickets and supporting end users remotely

Extensive windows 10 support, hardware, and software troubleshooting experience

2+ years of Customer Service experience

Microsoft 365 experience

Desired:

Any relative certifications or degree including CompTIA A+, Network+, MCSA

Experience with Active Directory/O365/Intune administration, and/or Jira

Familiarly with network troubleshooting

Experience with major hardware vendors (Dell, Lenovo, Client)

Call center experience

Responsibilities:

This person will be working in a fast-paced and customer-first environment providing support to company facilities and remote employees nationwide.

Will be the front-line support for end users on problems relating to hardware, software, and peripherals.

Troubleshoot and repair/resolve various issues/requests for peripheral devices using ticketing system.

Add detailed work notes to all assigned tickets until resolved or escalated to another team.

Have strong communication with any open incidents and communicate once the issue has been resolved.

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