Customer Technical Specialist

divh2Customer Technical Specialist/h2pPeraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT-related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off-site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (OM) project related activities./ppDay to Day Work Responsibilities:/pulliProvide hands-on technical support for a wide range of IT and network systems including:/liulliCisco switches, fiber backbones, and network infrastructure/liliDesktops, laptops, tablets, printers, scanners, and peripherals/liliCommunication equipment (VoIP phones, cell phones, VTC units)/liliTransportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks/li/ulliTroubleshoot and resolve hardware, software, and network issues both remotely and in-person./liliPerform installation and configuration of end-user devices such as laptops, mobile devices, VTC units, and other peripherals./liliSupport infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications./liliLog and manage updates through a ticketing system, maintaining accurate asset and configuration records./liliConduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current./liliPartner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience./liliDeliver support with a professional presence - often directly assisting senior government personnel in high-profile environments./liliProvides technical support for end user devices, hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies./liliSchedules and coordinates customer desk-side support for the installation of new software or to performance hardware or software break/fix activities./liliInvestigates and resolves all connectivity issues related to end-user, site infrastructure and STIP IT equipment./li/ulpQualifications:/pulliBachelors degree and 0 years experience or Associates degree and 2 years experience or HS diploma/equivalent and 4 years experience./liliU.S. Citizenship must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance./liliExperience with desk-side IT support./liliExperience supporting variety of IT technologies (Laptops, Mobile devices, etc.)/li/ulpPreferred Qualifications:/pulliRelevant DHS focused experience/liliA+ Certification/liliNetwork+ Certification/liliCisco Microsoft Certifications/liliAbility to install Cisco switches and complex fiber backbone interconnectivity./liliKnowledge and experience connecting/patching/repairing Cat6 fiber infrastructure./liliAbility to communicate in a professional manner with senior executive government staff./li/ulpPhysical Requirements:/pulliAbility to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment./liliAbility to lift 40-50 pounds when installing IT equipment./liliAbility to push/pull carts to transport equipment./liliAbility to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches./liliPhysical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools./liliRequired to have close visual acuity to perform activities such as viewing a computer terminal./liliSubject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current./li/ulpTarget Salary Range: $39,000 - $62,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individuals experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Benefits Statement: Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits./p/div