Technical Support Specialist/Customer Service
2 weeks ago
Technical Support Specialist/Customer Service Weare based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organizationwith operations in more than 100 countries and has more than 50,000 employees around the world. For eight consecutive years, Fortune has named this company as Worlds Most Admired Companies to work for. Job Title : Technical Support Specialist/Customer Service Duration : 6 months (high chances of extension) Position summary: The Customer Care Associate is responsible for ensuring all customer needs and expectations are met. This position is critical to the growth of business for client and the individual filling this role must go above and beyond to help differentiate client from its competition. Tasks and responsibilities: Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues Web Ordering: Respond to customer questions; and identify opportunities for system / process enhancements Understand SAPs functionality and be able to maneuver through the system efficiently Champions process improvements: looks for ways to improve CC processes and functionality, ensuring they are in line to fulfill customer expectations Order Management expectations: manage orders throughout each day by working with Planners, Demand Management, and the Distribution Centers to make sure orders ship per customer requirements. Some of these tasks include: o Managing offsite inventory o Planning/managing orders required for production lines o Placing purchase orders with suppliers o Perform manual shipping/invoicing transactions within SAP o Understanding and enforcing software license agreements as well as enforcing legal restrictions. o Access & maintain Customer Portals for demand, forecast, order fulfillment and status for many of our Strategic OEM customers Relationship Management: to build and maintain strong business relationship with all customers Basic Qualifications: High school diploma or GED Minimum of 1-2 years of customer service experience in an inbound call center 6 months of SAP experience within the past 5 years Proficient skills in MS Word, Excel and Outlook Additional Qualifications: BS in Business, or related degree preferred To get further details or to apply, please contact: #J-18808-Ljbffr
-
Technical Support Specialist/Customer Service
2 weeks ago
Minneapolis, United States Collabera Full timeTechnical Support Specialist/Customer Service Weare based out of Morristown, NJ and we have been providing contingent labor to our clients for last 25 years. In 2015 we placed more than 6,000 contractors across select 100+ clients that we service. End client for this project is a large legal organizationwith operations in more than 100 countries and has more...
-
Technical Product Support Specialist
1 week ago
Minneapolis, Minnesota, United States TriCom Technical Services Full timeTechnical Support SpecialistSummaryThe Technical Support Specialist will ensure the reliability and security of critical systems for local site operations, including network connectivity, servers, and communication tools. This role will provide advanced desktop support, collaborate closely with business users, and deliver exceptional customer service with...
-
Technical Support Specialist
3 days ago
Minneapolis, United States Getac, Inc. Full timeJob DescriptionJob DescriptionThe Company: Getac is comprised of a passionate team that takes pride in its our tight-knit culture. We are committed to our employee fulfillment by providing a flexible work schedule, honoring achievements, and maintaining a supportive working environment. Getac strives to promote an inclusive culture to create a workplace...
-
Customer Technical Specialist
3 days ago
Minneapolis, United States ClearanceJobs Full timeCustomer Technical Specialist Peraton is hiring Customer Technical Specialist's to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT-related operational and project support for the Federal Security Director, staff, and the screening...
-
Customer Technical Specialist
3 days ago
Minneapolis, United States Peraton Full timeCustomer Technical Specialist Peraton is hiring Customer Technical Specialist's to support the Department of Homeland Security (DHS)/ Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT-related operational and project support for the Federal Security Director, staff, and the screening...
-
Customer Technical Specialist
3 weeks ago
Minneapolis, United States ClearanceJobs Full timeCustomer Technical Specialist Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening...
-
Customer Technical Specialist
2 weeks ago
Minneapolis, United States ClearanceJobs Full timeCustomer Technical Specialist Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening...
-
Factory IT Support Specialist
1 day ago
Minneapolis, United States Global Technical Talent Full timeFactory IT Support Specialist Manufacturing IT Support Specialist Factory Systems Support Technician IT Support Analyst – Manufacturing Factory Desktop Support Technician Location & Onsite Flexibility Minneapolis, MN — Onsite (Primary work locations include Springtown and Normandale; Bloomington referenced for site operations). Contract Details Position...
-
Customer Technical Specialist
1 week ago
Minneapolis, United States ClearanceJobs Full timedivh2Customer Technical Specialist/h2pPeraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening...
-
Customer Technical Specialist
3 weeks ago
Minneapolis, United States Minnesota Staffing Full timeCustomer Technical Specialist Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening...
