Catering Client Service Manager

4 weeks ago

Brighton, United States Fresh City Kitchen Full time
Description
Please do not apply if you are not jumping up out of your seat in excitement about this role Fresh City Kitchen is an established and rapidly growing corporate catering company serving the Boston Metro area. We're here to provide peace of mind to our clients through the delivery of outstanding catered meals to their offices.

The Client Service Liaison (CSL) is a critical administrative role at Fresh City Kitchen (FCK). They are the voice and face of FCK for our client's day-to-day needs and requests. The CSL works directly with clients planning new orders, answer questions and building relationships. Attention to fine details and clear communication skills are critical to performing this job.

What Winning In This Role Looks Like: We are looking for someone who embodies hospitality, loves seeing others have outstanding experiences, and will do whatever it takes to ensure they deliver that to our clients

  • Absolutely loves the nitty-gritty details, reviewing menu accuracy, inputting adjustments at a rapid pace, and providing real-time support to clients and our internal operations team simultaneously.
  • Excited to own the efficient and accurate entry of 100+ catering orders weekly.
  • Enjoys talking to clients multiple times daily via inbound phone calls and emails.
  • Quickly becomes a menu expert. With a combination of training and your own curiosity you continually observe and learn the inner workings of our always evolving menu. You develop into a goto knowledge base for clients and team members for current menu information.
  • Sets the example for organization company wide. You must gain energy from being organized, and helping others become more organized.
  • Enjoys tracking down information where there is a missing link. Wired to finish, close the loop, and push through the messy details to ensure accuracy and excellent customer service.
  • Possesses a natural feel for the absolute right delivery of communication when answering calls or responding to clients via email. Shows the ability to adjust to the context of a situation with the appropriate wording and tone.
  • Feels strongly about taking the time to label and organize orders with the appropriate allergy and dietary information to ensure guests know what common allergens may be present in their meals.
  • Confident, kind, and honest. Never rude, pushy or condescending. Not scared to ask clients and team members for clarification to ensure accuracy.
The Skills You Need To Win:
  • 1+ years of experience in an administrative or customer service oriented role.
  • Growth and flexibility mindset. We take on a growth mindset in our personal and professional lives. Things can change rapidly & without notice and team members must be able to thrive in these types of conditions.
  • You are an extremely detail-oriented person.
  • The ability to effectively interact with and work through details with clients & other team members using excellent communication skills.
  • Possesses a strong desire to deeply & effectively listen to others
  • Curiosity about how and why things workor don't work
  • Strong experience with the Google Suite of applications, including a high efficiency with spreadsheets, as well as some Microsoft Office applications.
  • Familiarity with catering/restaurant industry is preferred.
  • Spoken and written knowledge of Spanish is plus
Schedule:
  • This is an in-office position at our Brighton, MA location
  • Generally the hours are 8:30am - 5:00pm Monday Through Friday
•(Occasional shifts in hours may be requested with noticed based on time of year and business volume)

•(Some flexibility in start and end times exists to accommodate personal and family needs)

Company Information
About Fresh City Kitchen:
  • We began in Boston as Souper Salad in Boston more than 30 years ago.
  • We have evolved into one of the leading corporate catering companies serving some of Boston's largest corporations daily.
  • Our team consists of nearly 30 highly talented culinary, operations, and administrative professionals.
  • We're on a mission to deliver excellent food with peace of mind to our corporate clients who operate on incredibly action packed and always changing schedules.
  • We excel at being friendly & generous towards everyone while also anticipating their needs.
And By The Way We're Not Stuffy Or Corporate Around Here Here Are Some Of The Perks & Benefits At Fresh City Kitchen.

Compensation & Benefits:
  • 401K w/ 4% match after 1 year
  • Free Lunch Daily
  • Casual dress and work environment
  • Paid sick time
  • Vacation time accrued after 1 year
  • Substantial Performance Based Bonus & Growth Opportunities

  • Catering Client Service Manager

    2 weeks ago

    Brighton, United States Fresh City Kitchen | Brighton Full time

    The Client Service Liaison (CSL) is a critical administrative role at Fresh City Kitchen (FCK). They are the voice and face of FCK for our client’s day-to-day needs and requests. The CSL works directly with clients planning new orders, answer questions and building relationships. Attention to fine details and clear communication skills are critical to...

  • Catering Client Service Assistant

    2 weeks ago

    Brighton, United States Fresh City Kitchen | Brighton Full time

    The Catering Client Service Assistant is a critical administrative role at Fresh City Kitchen (FCK). They are the voice and face of FCK for our client’s day-to-day needs and requests. The Catering Client Service Assistant works directly with clients planning new orders, answering questions and building relationships. Attention to fine details and clear...

  • Catering Account Manager

    2 weeks ago

    Brighton, United States Fresh City Kitchen | Brighton Full time

    The Catering Account Manager (CM) is the first point of contact for Fresh City Kitchen corporate clients, and is responsible for ensuring their satisfaction at the very highest levels, while maximizing their relationship potential through a consultative, value-added sales approach. They are the voice and front line to our client’s day-to-day needs and...

  • Client Service Liaison

    1 month ago

    Brighton, United States Fresh City Kitchen Full time

    DescriptionPlease do not apply if you are not jumping up out of your seat in excitement about this role! Fresh City Kitchen is an established and rapidly growing corporate catering company serving the Boston Metro area. We're here to provide peace of mind to our clients through the delivery of outstanding catered meals to their offices.The Client Service...

  • Client Service Liaison

    4 weeks ago

    Brighton, United States Fresh City Kitchen Full time

    DescriptionPlease do not apply if you are not jumping up out of your seat in excitement about this role! Fresh City Kitchen is an established and rapidly growing corporate catering company serving the Boston Metro area. We're here to provide peace of mind to our clients through the delivery of outstanding catered meals to their offices.The Client Service...

  • Catering Chef

    2 weeks ago

    Brighton, United States Fresh City Kitchen | Brighton Full time

    Position Overview: As a Catering Prep & Events Chef, you will play a crucial role in the execution of our culinary vision for events of all sizes. You will work closely with our culinary team to prepare high-quality dishes, coordinate event logistics, and ensure seamless execution on-site. From menu planning to final presentation, your attention to detail...

  • Client Service Liaison

    2 weeks ago

    Brighton, United States Fresh City Kitchen | Brighton Full time

    The Client Service Liaison (CSL) is a critical administrative role at Fresh City Kitchen (FCK). They are the voice and face of FCK for our client’s day-to-day needs and requests. The CSL works directly with clients planning new orders, answer questions and building relationships. Attention to fine details and clear communication skills are critical to...

  • Catering Administrative Assistant

    2 weeks ago

    Brighton, United States Fresh City Kitchen | Brighton Full time

    The Catering Administrative Assistant is a critical administrative role at Fresh City Kitchen (FCK). They are the voice and face of FCK for our client’s day-to-day needs and requests. The CSL works directly with clients planning new orders, answer questions and building relationships. Attention to fine details and clear communication skills are critical to...

  • Catering Lead

    2 weeks ago

    Brighton, United States Panera Bread Full time

    PANERA CAFE CATERING LEAD Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We do everything possible to earn your trust and help you succeed—every day, in every way. Come join the fun! Panera Perks: Competitive pay Eligible for increases based on performance Free Meals on...

  • Client Services Manager

    4 weeks ago

    Brighton, United States CDP Full time

    Job DescriptionJob DescriptionJob Summary:  The Client Services Manager will own a diverse portfolio of clients and will be responsible for ensuring the success of the direct marketing programs and other initiatives which drive the fundraising efforts of each Client. They will work closely with internal resources at CDP and external partners as necessary...

  • Client Services Manager

    1 month ago

    Brighton, United States CDP Full time

    Job DescriptionJob DescriptionJob Summary:  The Client Services Manager will own a diverse portfolio of clients and will be responsible for ensuring the success of the direct marketing programs and other initiatives which drive the fundraising efforts of each Client. They will work closely with internal resources at CDP and external partners as necessary...

  • Client Services Manager

    5 days ago

    Brighton, United States CDP Full time

    Job DescriptionJob DescriptionJob Summary:  The Client Services Manager will own a diverse portfolio of clients and will be responsible for ensuring the success of the direct marketing programs and other initiatives which drive the fundraising efforts of each Client. They will work closely with internal resources at CDP and external partners as necessary...

  • Client Service Representative

    2 weeks ago

    Brighton, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Brighton Animal Hospital, we take our mission statement your pets health is our top priority and excellent service is our goal very seriously. With every opportunity, we aim to exceed each pet owners expectations. Were looking for a personable...

  • Client Advocate

    2 weeks ago

    Brighton, United States Action For Boston Community Development Full time

    Client AdvocateDepartment: Community CoordinationEmployment Type: Permanent - Full TimeLocation: Allston/BrightonDescriptionAs a Community Coordination Case Manager you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a detail-oriented...

  • Regional Sales Manager

    4 weeks ago

    Brighton, United States Maggiano’s Little Italy Full time

    Description Join the Maggiano's Family and find support, room to grow, great pay and benefits! As restaurants across the country are starting to increase their operations; we are committed to following all the risk and safety guidelines to keep our guests and team safe. THIS is where passion comes to eat! Maggiano's is a place for true leaders who...

  • Client Advocate

    2 weeks ago

    Brighton, United States Action For Boston Community Development Full time

    Client AdvocateDepartment: Community Coordination Employment Type: Permanent - Full Time Location: Allston/Brighton Description As a Community Coordination Case Manager you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a...

  • Client Advocate

    3 weeks ago

    Brighton, United States Action For Boston Community Development Full time

    Client AdvocateDepartment: Community Coordination Employment Type: Permanent - Full Time Location: Allston/Brighton Description As a Community Coordination Case Manager you will handle direct case management services to clients currently at or below 200% of the Federal Poverty Line who live in Boston, Malden, Medford, and Everett. If you are a...

  • Service Support Specialist

    2 hours ago

    Brighton, United States Service Corporation International Full time

    Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! This role provides exemplary customer service in all areas of helping client families following the loss of a loved one. A sense of urgency, empathy, attention to detail and strong communication skills are required to succeed and fulfill...

  • Client Relations Associate

    3 weeks ago

    Brighton, United States Rochester Promotions Firm Full time

    Job DescriptionJob DescriptionAt CH Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved...

  • Client Relations Associate

    1 week ago

    Brighton, United States Rochester Promotions Firm Full time

    Job DescriptionJob DescriptionAt CH Promotions, we value our partnered clients and share their vision of growth. Our success in creating these long-lasting promising business relationships is due to our dedicated Client Relations and Customer Service Team. Their determined efforts in providing our clients with excellent customer service has overall improved...