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Client Services Rep
3 months ago
We are currently searching for a Client Services Rep to work for a growing company located in New Orleans.
The pay is $16 per hour.
Ideal candidate will be self-motivated, eager to learn, a quick learner, efficient, possess great communication skills, articulate, possess a good attention to detail, flexible, energetic, professional, a good listener, able to think on their own, a problem solver, and driven to succeed.
Duties of the Client Services Rep include but are not limited to:
- Providing great customer service via the phone and/or email
- Identify and assess customers' needs to achieve satisfaction.
- Managing client accounts
- Provide accurate, valid, and complete information by using the right methods/tools.
- Keep records of customer interactions, process customer accounts and file documents.
- Typing correspondence
- Generating quotes
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Bachelor's Degree in Business or Science related field
- 2+ years of customer service experience
- 2+ years' experience in office setting preferred.
- Great customer service skills
- Proficient in all Microsoft Excel, Word, and Outlook