Operations Manager

3 weeks ago


Phoenix, United States Hoshizaki America Full time
SUMMARY

Provides comprehensive support for distribution center operations including but not limited to training, inventory control, process compliance, promotions, and issues that require further escalation. Serves as a liaison between the DC office and field sales.

KEY PERFORMANCE INDICATORS (KPIs)
  • Keeping updated and accurate records for 100% of non-sellable and used warehouse inventory.
  • Maintain > 95% inventory accuracy on Service parts and 100% on Finished goods equipment. Monthly cycle count records
ESSENTIAL FUNCTIONS
  • Provide daily support to all aspects of operations, Order entry, warehouse processing.
  • Develop tools to track group and individual progress and performance.
  • Implementing and enforcing processes, infrastructure, and tools that enable success, smooth collaboration with adjacent departments.
  • Responsible of compliance of safety policies in all locations under this position Region.
  • Work towards exceeding targets for on time delivery, drop ships, FIFO, and operational cost.
  • Supports sales by developing and improving sales processes, strategies, systems, and policies. Performs a variety of activities related to the day-to-day operations of sales function, such as assisting coordinating territory/region assignments, and measuring sales Operations productivity.
  • Working closely with Sales Management and Finance to proactively identify and address process gaps and areas for improvement.
  • Delivering process training to new hires and reinforcing processes to Operations team via regular communication and clear documentation.
  • Working cross-functionally to create policy, process, and procedures to drive and support critical business priorities.
EDUCATION & EXPERIENCE

Bachelor's degree in business and or operations experience with at least two years' experience in an analytic role within one or more of the disciplines of Sales.

KNOWLEDGE & SKILLS
  • Strong analytic and quantitative skills
  • Strong people skills are a must and must be able to assimilate into various interdependent working departments.
  • Must be a strong team player with ability to develop collaborative relationships with the sales teams.
  • Comfortable with MS office; expert-level Excel and PowerPoint skills
  • Strong organizational skills with an ability to effectively manage multiple projects and tasks simultaneously
  • Experience in setting high growth operations functions.
  • Experience directly managing a fast-paced Operations Team, implementing and
  • maintaining internal controls.

Experience working on cross functional teams.
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