Operations Manager
2 months ago
Job DetailsLevelManagementJob LocationArizona - Phoenix, AZPosition TypeFull TimeEducation Level4 Year DegreeTravel PercentageNegligibleJob ShiftAnyJob CategoryManagementDescriptionThe position is responsible for supporting the mission of the branch to ensure operational execution and client satisfaction. The position will be Required to work the night shift. Accountabilities include, but not limited to, provide direct to clients restoration and maintenance services to a variety of clients on a nightly basis; coordinate operational resources daily to ensure service delivery meets and exceeds the clients expectations; conducting site inspections; ensuring individual tasks are aligned with the team's strategic goals; supporting the branch's financial goals; provide feedback and solutions by monitoring daily activities of the operations team. Develops skills and knowledge of all restoration and maintenance services provided; collaborates and communicates with the operations team on a consistent basis to ensure the client's needs and requests are met; and recommends adjusts to delivery and frequency of services to be an asset to the client.ACCOUNTABILITIES AND RESPONSIBILITIESDelivery and oversee the assurance of quality of work being performed during all shifts. Inspects job sites to assure the quality of work exceeds the customer's set expectationsWill be required to conduct the actually service delivery of the services we offer and or requested by the clientEnsures all work is completed per work order instructions and ensures work orders are then completed with all proper time and notes capturedEnsures all jobs met the financial goals set forth. Ensures all scheduled jobs come in at budgeted hours or betterFosters a consistent flow of communication with clients, employees, and management. Ensures nightly supervisor report is submitted by 4am every dayMaintains the ability to take pro-active and creative approaches in resolving any operational challengesResponsible for maintaining a safe work area including the use of caution signs and barriersFollow rules, policies, regulations as outlined in company handbookUnderstands and accurately performs all cleaning (restorative and maintenance) methods for carpet, upholstery, fabric and leatherUnderstands and accurately performs cleaning (restorative and maintenance) methods for hard surfaces including but not limited to wood, VCT, resilient flooring, ceramic, porcelain and stone.Solid understanding of coatingsUnderstands and accurately performs water damage restorationResponsible for care and cleanliness and preventative maintenance of cleaning equipment and vehiclesResponsible for the implementation of training and orientation for the technicians; promotes positive goals with the team and utilizes their accomplishments as motivationLearn, teach, and implement new services and procedures into the operation of the companyMentor, train, coach and develop supervisors, team leads and technicians on all services, clients and professional skillsResponsible for ensuring the client's needs are addressed with the appropriate services; recommends additional services to address unidentified issuesCreates a strong working relationship with the client, operational team and branch management teamAdheres to operational objectives by aligning individual goals and tasks to the Company's strategic planDevelops and enhances knowledge of the client's facilities to became an asset and to create and maintain a long-term partnershipBuilds a solid leadership approach to lead the operations teamMaintains professional and technical knowledge establishing personal network; participating in professional societies and attending professional development workshopsCommunicate issues, concerns and questions to supervisorEXPECTED RESULTSffectively manage operations team and ensure client satisfaction through outstanding service delivery and by providing quality work on a consistent basisSubject Matter Expert of the major account; extensive knowledge of all aspects of the campus to address the client's needs and identify issues for the clientTimely and effective resolution of clients issues and accurate reporting of all worked performed on a nightly basisEnsure all jobs are completed on time, to client expectations and to budget; minimize or eliminate redo'sContinuously mentor, coach, counsel and develop the operations team to increase their technical and professional acumenConsistently monitor strategic plan and make necessary adjustments to achieve company goals and financial objectivesEnsure consistent and accurate communication within the operations teamAdherence to all policies and proceduresQualificationsEDUCATIONAL REQUIREMENTSBachelor's Degree in Business Management, Marketing or related fieldIICRC Certification in Carpet, Upholstery, Hard Floors and Water Restoration highly desiredEXPERIENCE REQUIREMENTS5+ years' experience in supervising, staffing, scheduling, dispatching and routing requiredCarpet cleaning, furniture clean and or floor care experience Highly desiredDemonstrated knowledge of operational strategies, principles and practicesKnowledge of establishing and adjusting labor force by monitoring costs, budgeted hours and branch workloadProficient skills in Microsoft Office suite requiredProfessional personal presentationPossess problem-solving, organizational and team working skillsAbility to adapt leadership approach to adhere to the strategic plan to achieve gross-profit and financial goalsAbility to work under pressure, handle changing priorities, manage staff and achieve desired objectives while meeting deadlinesAbility to communicate verbally and in writing to achieve desired contractual objectivesAbility to adjust scheduled to meet business needs
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