Operations Manager

Meet the fastest growing luxury event rental company in Arizona -- Southwest Teepee and Event Rental

POSITION DESCRIPTION

PRIMARY FUNCTION: Operations Manager

TITLE: Operations Manager/Director of Operations                                      

DEPARTMENT: OPERATIONS           

REPORTS TO: Company Owner       

POSITION FOCUS

Plan and manage the warehouse operations and equipment rental logistics of SWTR to achieve customer (clients, employees, and owners) satisfaction and quality service while meeting/exceeding financial goals. 

Position is responsible for short and long-term planning and day-to-day efficiency of the operations department, and all its related areas. Manages expenses within approved budget constraints. The major areas of responsibility/management include: warehouse organization, equipment maintenance, vehicle maintenance, event logistics and execution. Operations Manager is an essential member of the leadership team.

CUSTOMER SERVICE FOCUS

To support our vision of being recognized by our clients as the best in our business through ensuring a culture that “makes the ordinary extraordinary” You should champion this culture in every touch point of our business from our associates, clients, and event venues/communities. The service and courtesy you extend and promote on a daily basis will ensure a healthy and productive culture of serving others with excellence.

ESSENTIAL RESPONSIBILITIES

• Manage all functions in the Operations department, including warehouse operations and organization, equipment maintenance, truck fleet scheduled maintenance, equipment rental logistics to and from warehouse and event venues. 
• Manages work load and work assignment to associates on a daily basis, using both manual and computerized methods. May need to fill in for various roles within the Operations department as the demands of business requires (Maintenance, driver, rental installer, warehouse roles).
• Coordinate the installation and tear-down of all event rentals in the most efficient and expeditious manner.
• Coordinate the dispatching of load-in and load-out to ensure that rentals are installed or taken down at the time requested in accordance with the event order.
• Schedule associates’ workload on a daily/weekly basis to meet the need of the operations.
• Resolve clients’ complaints as appropriate to maintain a high level of customer satisfaction and quality.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Ensures that the overall operation tasks are completed daily.
• Implement organizational procedures and training through the associates to ensure appropriate protection for clients, staff and company assets.
• Works closely with the sales and office teams to ensure efficient execution of the rental programs.
• Support and execute on the hiring, motivating and training of staff.
• Lead, train, cross train the warehouse team and the installer team.
• Performs other duties as assigned, requested or deemed necessary by ownership/management.

OTHER RESPONSIBILITIES

• Perform special projects and other responsibilities as assigned.  
• Travel required to participate in event set up and/or breakdown as deemed necessary.
• Contributes and maintains established information and communications in order to enhance company communications and operations.
• Provides assistance to other associates to contribute to the best overall performance of the company.
• Be well groomed at all times
• Have a friendly and personable attitude with each encounter. Representing the company with the utmost of professionalism.
• Reviews/approves Operations schedules weekly.
• Participates in team meetings as necessary.
• Prepares for the flow of the day including daily morning meetings to set up expectations.
• Review and plan daily/weekly.
• Maintain absenteeism/tardy policy.
• Be a leader and set an example to the associates by following all policies and procedures.
• Oversees the day to day operations of the Operations department

SUPERVISORY DUTIES – 5 to 30 employees.

POSITION QUALIFICATIONS

Competencies

Strategic Skills 

Skilled in all facets of our business or specific area of specialty. Highly capable with current practices and processes. Has natural instincts and insight for finding the best solution to unclear situations, issues and problems. Reflects on their experience to determine numerous future possibilities and outcomes. Can see how the details fit into the big picture. Is a highly capable and resourceful problem solver. Manages the operational process within the business to develop unique solutions. Leverages creative solutions in the organization resulting in competitive advantages. Makes great decisions.

Operating Skills 

Effectively divides, assigns, and delegates work to meet business objectives and goals. Communicates direction and purpose of work resulting in associate ownership, pride, and quality outcomes. Is able to assess how associates can improve performance and guide their developmental path. Is able to motivate and develop associates to their potential and create promotable talent for the organization. 

Courage 

Readily leads when challenges arise and is invigorated by tough situations. Will take an unpopular stand when needed. Can recognize talented individuals and assemble great teams without fear of hiring strong people. Formulates and communicates clear work plans and gives regular feedback on progress towards goals and makes changes accordingly. Let his/her people know where they stand and can take negative action when needed.

Energy and Drive 

Is a competitive person who is consistently driven to accomplish and exceed goals. Creates a sense of urgency in matters that will impact the success of their business objectives.

Personal and Intrapersonal Skills 

A welcoming and warm personality. Demonstrates genuine care for both clients and associates. Sets the tone for others in stressful situations by responding in a cool, calm, and collected way. Creates confidence and trust with others and is viewed by others as honest and direct. Is comfortable in conversing with individuals from a variety of backgrounds and at all organizational levels. Can create an environment where associates thrive and actively seek approval of the manager. Conveys trust in associates and elevates their confidence by encouraging decision making and learning opportunities. Is a self-improver who develops a variety of approaches and communication techniques tailored to each situation. Builds high performing teams and compels them to embrace a shared vision for success.

Knowledge/Skills

This includes experiential knowledge required for management of people and complex problems. Ability to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches. Ability to make decisions with only general policies and procedures available for guidance. Supervisory/management skills. Moderate hearing necessary as guests phone with requests and questions. Excellent vision necessary to assess required reaction to meet standards. Excellent speech communication skills are required to communicate both in person and via telephone with clients, associates and event venue contacts in a professional and extensive manner. Excellent literacy is required. Must be able to both assimilate and generate explicit and concise documents for publication within our corporate environment.

Abilities

Lifting, pushing, pulling and carrying - must be able to accomplish any task required of associates within assigned department. Bending/kneeling - must be able to accomplish any task required of associates within assigned department. Mobility - must be able to accomplish any task required of associates within assigned department. Continuous standing  -must be able to accomplish any task required of associates within assigned department. Climbing ladders up to approximately 6 feet. Driving a motor vehicle is required for this position.

Education/Formal Training

A four-year college degree or an equivalent in combined education and experience.

Experience

Previous experience in a related position with an event company or hospitality related organization a plus.

Material/Equipment Used

Must be able to accomplish any task required of associates within assigned departments.

Environment

Inside warehouse and office environment 85% of shift. 

At event venue locations 10% of shift.

Driving a motor vehicle 5% of shift.