Digital Banking Operations Specialist

4 months ago

Midvale, United States BankTalent HQ Full time

Zions Bancorporation is one of the nation's premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker as one of the "Best Banks to Work For" and as having a top banking team in its list of "The Most Powerful Women in Banking." Our customers consistently vote us as the best bank in our local markets., We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a "local" business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

We are currently accepting applications for aDigital Banking Operations Specialist in Midvale, Utah. This is a hybrid work schedule Monday-Friday 7:30 am-4:00 pm.

The ideal candidate will have the skills and experience necessary to:

  • Be responsible for the fulfillment of account opening, enrollment, maintenance and support of Online Banking services and products.
  • Assist external and internal client inquires and problems via telephone and/or e-mail.
  • Incorporate fraud and risk management corporate standards in the setup and maintenance of accounts.
  • Maintain technical expertise and knowledge of online products and services as well as assist with identifying system and procedural improvements.
  • Adhere to bank policy and regulations related to account opening and online maintenance.
  • Maintain documentation and records of customer information, inquires, complaints, and services implemented.
  • Assist with other duties as assigned.

Qualifications:

  • Requires a High School diploma or equivalent and 1+ years branch banking, bank operations, digital and online banking, fraud detection, bank regulations related to opening accounts or other directly related experience.
  • A combination of education and experience may meet job qualifications.
  • Working knowledge of banking, new accounts, banking operations, banking products and services, processes and procedures.
  • Basic understanding of online banking, risk management and fraud detection skills.
  • Ability to work collaboratively in a team setting to meet deadlines.
  • Good communication skills, both verbal and written.
  • Demonstrates good analytical, attention to detail, problem solving and customer service skills.
  • Working knowledge of computer software including word processing, spreadsheets, etc.

Benefits:

  • Medical, Dental and Vision Insurance - START DAY ONE
  • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
  • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
  • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays
  • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
  • Mental health benefits including coaching and therapy sessions
  • Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire
  • Employee Ambassador preferred banking products

Pay range (depending on experience): $15.00-$20.00

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