Bank Operations Quality Assurance Specialist

2 weeks ago


Midvale, Idaho, United States Zions Bancorporation Full time
Job Title: Bank Operations Quality Assurance Advisor

Zions Bancorporation is a forward-thinking financial institution that values innovation and collaboration. We're seeking a skilled Bank Operations Quality Assurance Advisor to join our team.

This role involves providing coaching, support, and guidance to branch team members to ensure operational understanding and successful implementation of bank policies and procedures. You'll analyze escalated issues, problem solve, and perform branch assessments to identify trends and areas of improvement.

As a Bank Operations Quality Assurance Advisor, you'll develop and implement quality assurance programs to enhance the customer experience. You'll work closely with managers and staff to train and coach employees, and handle multiple tasks and competing priorities effectively.

Key qualifications include a Bachelor's degree and 1+ years of experience in banking operations, quality assurance, or a related field. You'll need strong client relations, presentation, and communication skills, as well as basic knowledge of banking operations policies and procedures.

We offer a competitive compensation package, including medical, dental, and vision insurance, life and disability insurance, paid parental leave, and tuition reimbursement. Join our team and contribute to our mission of providing exceptional service to our customers and communities.



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