Digital Product Manager

4 weeks ago

Midvale, Utah, United States BankTalent HQ Full time
About the Role

We are seeking a highly motivated and experienced Digital Product Manager to join our team at BankTalent HQ. As a Digital Product Manager, you will be responsible for providing our customers with outstanding digital experiences. You will lead key aspects of our digital transformation, working closely with stakeholders to define and deliver product roadmaps that meet customer needs.

Key Responsibilities
  • Provide business and product leadership for targeted digital experience technologies.
  • Responsible for full product lifecycle and roadmap of our digital experience platform.
  • Provide strategic direction and oversight for user-centered design efforts.
  • Develop a deep understanding of our targeted users, their context, goals, and needs.
  • Document existing customer experience journey maps and create target-state journey maps.
  • Work with stakeholders and team members to translate product strategy and roadmap into well-defined user stories, features, and enablers.
  • Research and create documentation of feature requirements as user stories with an eye toward the larger product needs.
  • Derive acceptance criteria for user stories and participate in testing and verifying solutions.
  • Translates business needs, processes, and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs.
  • Partner with technologists, affiliate banks, and lines of business to ensure alignment on product plans and delivery.
  • Define product KPIs and success metrics and implement systemic tracking to quantify opportunities and validate improvements.
  • Conduct research on competitors and external market trends.
  • Evaluate new opportunities, such as fintech solutions and platforms, including customer engagement capabilities.
  • Develop business cases or otherwise gain executive support for new opportunities.
Requirements
  • Strong knowledge of technical product management.
  • Ability to define a vision and successfully engage diverse stakeholders on the journey to achieve the vision.
  • Capability to drive results, is customer-focused, and able to think strategically.
  • Excellent customer relationship skills.
  • Highly analytical with experienced technical acumen.
  • Bachelor's degree in business, marketing, engineering, or computer science.
  • At least 3 years of experience in digital product management or marketing.
  • At least 2 years of experience working in the financial services industry, ideally with banking products.
Location

This position has a hybrid work-from-home schedule with a minimum of three days per week in the office at the new Zions Technology Center in Midvale, UT.

Benefits
  • Medical, dental, and vision insurance - start day one.
  • Life and disability insurance, paid parental leave, and adoption assistance.
  • Health savings (HSA), flexible spending (FSA), and dependent care accounts.
  • Paid training, paid time off (PTO), and 11 paid federal holidays.
  • 401(k) plan with company match, profit sharing, competitive compensation in line with work experience.
  • Mental health benefits, including coaching and therapy sessions.
  • Tuition reimbursement for qualifying employees.
  • Employee ambassador preferred banking products.

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