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Store Lead
2 months ago
About the Job
The position of Store Team Lead (Manager in Training) is responsible for supervising, managing, and motivating team members daily. This position prioritizes a focus on long-term growth and development within our exceptional organization and the cannabis community. The Store Team Lead (MIT) is a first-level Supervisor, passionate about excellent customer service, consistent communication skills, teamwork, and driving maximum results. They take initiative in being action-oriented to keep frontline operations running smoothly and collaborate for solutions to arising issues.
What You Will Do
Open and close the store as needed
Oversee the Front Desk staff and ensure they are supported to answer phone calls, as well as promptly return voicemails and emails
Able to assist in a wide range of customer questions online, over the phone, and in-person regarding cannabis law, changing regulations, and inventory
Supervise sales activities of all budtenders and ensure an exceptional customer service environment.
Assist with the scheduling of training of new employees while providing guidance to new hire mentors
Manage and delegate duties and responsibilities to staff when in the MOD segment
Uphold inventory best practices and work closely with the Inventory Manager and inventory team
Manage cash handling and registers daily
Protect guests, staff, and assets from injury, damage, or theft through prevention and rapid response
Understand the protocol for major incidents, emergencies, natural disasters, and crises and how to handle as they occur
Maintain and enforce compliance SOP’s to ensure they are in 100% compliance with all applicable authorities and requirements
Be a resource for Product Specialists for product knowledge and resolving customer issues
Enhance the store’s reputation by ensuring the business does not suffer negatively in any manner
Stay abreast of all cannabis industry-specific legislation, actions, and enforcement
Build trust with team members and brand partners
Provide employees with guidance and growth opportunities and ensure the dispensary is a positive work environment while maintaining productivity and profitability
Represent the company at community functions and meetings always maintaining professionalism and respect
Attend meetings as necessary
Ensure dispensary compliance with internal, local, and state regulations
Maintain a positive work environment conducive to trust and respect
Use discretion with sensitive and confidential security and business information
Maintain the strictest confidentiality in compliance with HIPAA guidelines
Perform other related work as required
What We Are Looking For
Must be 21+ years of age
Experience working in Retail Management preferred (1-year minimum)
Experience working in Customer Service (3 years minimum)
Experience working in the cannabis industry highly desirable
Experience working in medical services/health & wellness industry highly desirable
Bachelor’s Degree or equivalent in professional and life experience
Must be authorized to live and work in the U.S.
Must be able to pass a criminal background check
Must speak/write English proficiently
Proven ability to manage teams effectively and ensure excellence in training and performance
Possess personal knowledge of the medicinal effects of cannabis and cannabis products
Excellent customer service and communication skills
Basic math skills and ability to make sound financial decisions
Basic computer and information technology skills
Proficiency in Microsoft Office Suite (Word, Excel)
Basic abilities in Adobe Creative Suite (Photoshop, InDesign)
Exceptional conflict resolution, de-escalation, and communication skills
Demonstrated passion to serve the medical cannabis community and local neighborhoods
Ability to adhere to the highest customer service with staff and the public at all times
Ability to maintain high standards in a fast-paced, constantly evolving environment
Ability to communicate clearly and effectively in all situations
Possess a high level of organization, patience, and flexibility
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