Mid-Market Customer Success Manager
2 weeks ago
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As a Mid-Market CSM, you will be assigned to smaller, less complex customers. The CSM works cross-functionally to address customer concerns and challenges and develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients. Location: This role is fully remote for candidates who reside at least 50 miles away from our San Francisco or San Ramon office locations. For candidates who reside within 50 miles of our San Francisco or San Ramon locations, this role will be Hybrid. Key Responsibilities: Customer-centric Focus: Develop and maintain strong, long-lasting customer relationships by becoming a trusted advisor to a dedicated portfolio of clients Collaborate with customers to define and track key performance metrics and ensure they are meeting their objectives Provide regular updates, reporting, and quarterly business reviews to customers and Five9 leadership on customer success and engagement Identify and address any potential issues or risks that may impact customer satisfaction or retention Strategic Thinking : Understand customer business goals and challenges to align Five9 solutions that drive success and value for the customer Proactively identify and address customer issues or concerns, and provide effective solutions Use data and analytics to track and measure customer success metrics Cross-functional Collaboration: Work closely with internal teams including Professional Services, Product, and Support to ensure customer satisfaction and retention Coordinate with Sales and TAMs on increased business opportunities within the account base Key Qualifications: Bachelor's degree in a related field or 5 years of equivalent work experience Proven experience in customer success, account management, or a related role Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Must be self-directed and self-motivated Proven ability to manage multiple projects at a time while paying strict attention to details Ability to work in a fast-paced and dynamic environment Familiarity with contact center technology and the SaaS industry is a plus CRM and customer success management software experience is preferred #J-18808-Ljbffr
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San Francisco, California, United States Handshake Full timeAbout the RoleWe are seeking a seasoned Customer Success Manager to lead our mid-market Employer Customer Success team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and expansion in the mid-market segment.Key ResponsibilitiesLead a high-performing team of Customer Success Managers to...
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Customer Success Manager, Mid-Market
4 weeks ago
San Francisco, California, United States EvenUp Inc. Full timeWe're on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring every injury victim who seeks legal assistance can expect a fair resolution.Our team has helped thousands of victims get fair compensation by empowering their representation with best-in-class insights, automation, and...
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Customer Success Manager, Mid-Market
3 months ago
San Francisco, United States EvenUp Inc. Full timeEvenUp is on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring that every injury victim who seeks their legal assistance can expect a fair resolution. We’ve helped thousands of victims get fair compensation by empowering their representation with best-in-class insights, automation,...
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Customer Success Manager, Mid-Market
1 month ago
San Francisco, United States EvenUp Inc. Full timeEvenUp is on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring that every injury victim who seeks legal assistance can expect a fair resolution. We've helped thousands of victims get fair compensation by empowering their representation with best-in-class insights, automation, and...
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Customer Success Manager for Mid-Market Clients
4 weeks ago
San Francisco, California, United States Notion, LLC Full timeAbout Notion, LLCWe're on a mission to empower individuals, teams, and organizations to tailor their software to solve any problem and take on any challenge. At Notion, we're dedicated to making software toolmaking ubiquitous.We've been working on this vision since 2016, and have customers like Pixar, Mitsubishi, Figma, Plaid, Match Group, and thousands more...
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Mid Market Sales Manager
3 weeks ago
San Francisco, United States Anrok, Inc Full timeAnrok is pioneering the way in addressing a crucial challenge for businesses worldwide: navigating the complex realm of sales tax and VAT. As tax regulations continue to change and become more intricate, companies require a dependable and automated solution to manage risk and ensure global compliance doesn't become a drag on their revenue. Anrok's...
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Principal Customer Success Manager
1 month ago
San Francisco, United States Klaviyo Full timeCustomer Success Managers (CSMs) at Klaviyo are a critical part of the success of our customers. Our mission is to exceed our customers' expectations and to help them grow. We are looking for a Principal CSM to provide proactive, high-touch strategic consulting to our upper Mid-market customers. You will work closely with ~25 customers and align with key...
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Customer Success Manager
6 months ago
San Francisco, United States Kuraray America , Inc. Full timeAbout Us We are a fast-growing SaaS startup, specializing in business text messaging. Our mission is to empower businesses to engage with their customers over messaging. With a founding team that achieved a successful startup exit to Salesforce and strong backing from leading investors, we have established financial stability and the freedom to shape our own...
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Customer Success Manager
3 weeks ago
San Francisco, United States SupportFinity Full timeLooking to join an organization where you feel valued and encouraged to achieve your dreams? We are actively looking for individuals who align with our values and are passionate about thriving in a fast-paced, ever-changing industry. In 2015, Würk created the cannabis industry’s very first all-in-one workforce management solution. Our dynamic system is...
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Principal Marketing Manager, Mid-Market
2 weeks ago
San Diego, United States Intuit Inc. Full timeIntuit’s Small Business and Self-Employed Group (SBSEG) is committed to creating solutions to power prosperity around the world, meeting the needs and improving the chances of success for businesses ranging from entrepreneurs just starting out to the small businesses that drive our economy to the larger mid-market businesses with broader scale and more...
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Staff Marketing Manager
4 weeks ago
San Diego, California, United States Intuit Full timeJob SummaryWe are seeking a highly motivated product marketing professional to join our Mid-Market Marketing Team at Intuit. As a key member of our team, you will be responsible for developing and executing go-to-market strategies that drive business growth and customer success.Key Responsibilities:Develop and execute go-to-market strategies that drive...
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Customer Success Manager
4 weeks ago
San Ramon, California, United States RheoSense Full timeJob SummaryAs a Customer Success Manager at RheoSense, you will play a crucial role in driving customer satisfaction and retention. You will be responsible for crafting customer-success strategies, building strong relationships with customers, and ensuring their success and satisfaction with our products and services. You will work collaboratively with...
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Customer Success Manager
4 months ago
San Francisco, United States Rattle Full timeCompany Overview Rattle is a B2B SaaS startup innovating on how revenue teams make their sales processes repeatable and scalable, leading to better rep productivity and improved win rates. We have an enviable customer list including companies like Twilio, Figma, and Intercom and have helped them achieve greater efficiency and sales team performance using our...
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Manager, Customer Success
3 months ago
San Francisco, United States P. A.V. E. Full time[Full Time] Manager, Customer Success at Pave (United States) Manager, Customer Success Pave United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available About Pave At Pave, we believe the world of...
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Customer Success Manager
5 months ago
San Mateo, United States Conversica Full timeThe Customer Success Manager (CSM) is responsible for driving customer growth, adoption and success with Conversica. This individual must be comfortable consulting with a variety of mid-size and enterprise customers from a range of industries. The CSM should be able to articulate the value of Conversica to inspire and support customer adoption and expansion....
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Account Executive, Mid-Market Sales Professional
4 weeks ago
San Francisco, California, United States Atlassian Full timeAbout the RoleWe are seeking a highly skilled and experienced Sales Executive to join our Mid-Market team at Atlassian. As a key member of our sales team, you will be responsible for managing a portfolio of mid-sized customers, identifying cloud-first sales opportunities, and nurturing customer relationships to achieve revenue targets.Key...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Collectly Inc Full timeAbout CollectlyCollectly is a fast-growing and profitable healthcare technology company that leverages proprietary interfaces with electronic health record systems to improve the patient financial experience. Over 300,000 patients are engaged daily across thousands of medical practices in the US to accelerate and increase patient cash flow, streamline pre...
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Mid Market Account Executive
4 weeks ago
San Francisco, California, United States Culture Amp Full timeAbout the Role: Culture Amp is seeking a highly skilled Mid Market Account Executive to join our North America sales team. As a key member of our sales team, you will be responsible for driving new customer acquisition and growth in the mid-market segment. This is an excellent opportunity to join a dynamic and innovative company that is revolutionizing the...
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Customer Success Manager
1 month ago
San Francisco, California, United States Collectly Inc Full timeAbout CollectlyCollectly is a fast-growing and profitable healthcare tech company that leverages proprietary interfaces with electronic health record systems to improve the patient financial experience. With over 300,000 patients engaged daily across thousands of medical practices in the US, Collectly is revolutionizing the way healthcare providers interact...
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Customer Success Manager
4 weeks ago
San Francisco, California, United States Collectly Inc Full timeAbout Collectly Inc.Collectly Inc. is a pioneering healthcare technology company that empowers medical practices to deliver exceptional patient financial experiences. Leveraging proprietary interfaces with electronic health record systems, we facilitate seamless billing operations, accelerate patient cash flow, and provide personalized care for diverse...