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Senior Business Analyst

2 months ago

Chicago, United States United Airlines Full time

Description

Theres never been a more exciting time to join United Airlines. Were on a path towards becoming the best airline in the history of aviation. Our shared purpose Connecting People, Uniting the World is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And were growing in the years ahead, well hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we care about our customers. To be the best airline in aviation history, we need to deliver the best service to our customers. And it takes a whole team of dedicated customer-focused advocates to make it happen From our Contact Center to customer analytics, insights, innovation, and everything in between, the Customer Experience team delivers outstanding service and helps us to run a more customer-centric and dependable airline.

Key Responsibilities:

A Digital Products Senior Business Analyst is a member of a focused product team that performs analysis using techniques that enable a highly iterative delivery approach of continuous requirements identification and just-in-time definition of requirements.

The Senior Business Analyst will be working with our digital product teams on highly visible and valuable customer-facing digital channels. This position requires an excellent communicator with outstanding analytical skills in order to collaborate with business users, technology teams, and leadership in an Agile environment. This position is considered hybrid and can be based in Chicago or Houston.

Translates high level requirements into detailed level requirements (user stories) to be consumed by the development teams in each sprint, while ensuring stories and features are added iteratively to the product to add overall value

Facilitates agile ceremonies (ie. Ideation, story mapping, planning, kickoffs, estimation sessions) and helps bridge communication across teams, and serves as a subject matter expert

Facilitates agile ceremonies such as inception, iteration and story kickoff, estimation sessions, and helps bridge communication across teams and serves as a subject matter expert

Analyzes data and collaborates with insights teams to ensure features are aligned with product goals/objectives and delivers the most business value

Manages product backlogs to ensure readiness of user stories for upcoming sprints

Creates acceptance criteria that is clear, concise and actionable

Collaborates not only with User Experience (UX) team to create prototypes, define user stories, and contributes to our customer digital experiences but also with stakeholders, technology teams, and analysts to ensure user story meets needs t

Contributes to overall definition of strategy and scope, including working with business partners to understand why we are working on something before dev begins

Identifies opportunities across products, and digital experiences

Mentors team members and contributes to building strong relationships

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the desired qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes We are always looking for individuals who will bring something new to the table

Qualifications

Whats needed to succeed (Minimum Qualifications):

Bachelor's degree

3+ years Ecommerce / Digital products experience

Ability to understand, communicate and engage effectively with multiple partners and interactions

Understanding broad principles of airline management and eCommerce

Experience and familiarity with writing business requirements

Strong problem-solving, listening, written and verbal communication and decision-making skills

Ability to multitask and reprioritize activities quickly and effectively

Comfortable presenting to executive-level partners and capable communicating with team members from all over the enterprise

Must be legally authorized to work in the United States for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

Experience with Jira

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.

Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT