Customer Success Manager III, Commercial
2 days ago
Hiring in: New York, San Francisco, Austin, Madison The Role: Imagine a solution that will predict for your customers (with an 85% accuracy) who is going to buy, what they’ll buy and when. As a Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for enterprises like Cisco, Dell, Zendesk and Box. We will trust you to own high profile customer relationships, ensure customer adoption delivers measurable results and create a culture of customer success at 6sense. The Responsibilities: We’re in the high growth stage of building our customer success team. We’re looking for process-oriented people who have an intrinsic drive to be successful; who have a track record of building customer advocates in technical product environments; who have a passion for B2B buyers, their businesses and what 6sense means to their success and who can think critically about driving customer growth and building our organization. This is a unique opportunity to help shape and accelerate our success. As Customer Success Manager you will be responsible for actively managing the happiness and renewal of a portfolio of assigned 6sense customers. Responsibilities include: Partnering with a 6sense technical CSM to manage customer onboarding, product rollout and training Working closely with customers to ensure 6sense is being adopted into their teams’ daily workflow, generating positive ROI and growing lifetime value for 6sense Maintaining visibility into product performance and customer feedback to communicate with CS and other teams. Work closely with customer and internal teams to resolve issues promptly and minimize customer churn Identifying areas for customer growth: additional use cases for 6sense data and new business units with revenue potential for 6sense Building customer advocates who will speak on behalf of 6sense as a reference and share success stories in 6sense events and content Becoming an expert on the 6sense predictive engine, including implementation and how use cases of 6sense connect to top business goals and requirements Customer Success Managers will represent the voice of the customer at 6sense and work closely with internal teams to create a company-wide culture of Customer Success. Be an advocate for customers’ product feature priorities internally within 6sense and align with product team around driving product roadmap Partner with sales for pre-sales questions and demos; share customer stories and help develop marketing collateral Identify opportunities for continuous improvement - within accounts, across CS team and across 6sense Ability to juggle multiple projects, prioritize, and scale Your Experience: 3-5 years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company, where you developed strategies on assigned accounts to fully leverage technology solutions Must have experience with closing renewals and creating expansion opportunities Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams You have led projects from conception to closure, and have experience leveraging internal resources to get things done. Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media. Experience using Marketing Automation, CRM or related applications is a plus Strong analytical and communications skills Base Salary Range: $75,889 to $111,304. The base salary range represents the anticipated low and high end of the base salary range for this position. Actual salaries may vary and may be above or below the range based on various factors, including but not limited to work location and experience. The base salary is one component of 6sense’s total compensation package for this position. Other compensation may include a bonus program or commission plan, and stock options if approved by 6sense’s board. In addition, 6sense provides a variety of benefits, including generous health insurance coverage, life, and disability insurance, a 401K employer matching program, paid holidays, self-care days, and paid time off (PTO). #J-18808-Ljbffr
-
Customer Success Manager
2 weeks ago
San Francisco, United States Windfall Data Inc Full timeAs a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle – from onboarding to expansion. Your role will also be...
-
Customer Success Manager III
2 weeks ago
San Francisco, United States 6sense Full timeHiring in: New York, San Francisco, Austin, Madison The Role: Imagine a solution that will predict for your customers (with 85% accuracy) who is going to buy, what they’ll buy and when. As a Customer Success Manager at 6sense, you’ll be an instrumental player to our growth as we build upon the success we’ve had delivering predictions for enterprises...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Windfall Full timeAs a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...
-
Customer Success Manager
3 weeks ago
San Francisco, United States Windfall Full timeAs a Customer Success Manager on the Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will also be...
-
Commercial Customer Success Manager
2 months ago
San Francisco, United States Sigma Computing Full timeWe're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. This is an...
-
Commercial Customer Success Manager
4 weeks ago
San Francisco, United States Sigma Computing Full timeWe're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. This is an...
-
Commercial Customer Success Manager
2 weeks ago
San Francisco, United States Sigma Computing Full timeWe're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.This is an...
-
Commercial Customer Success Manager
4 months ago
San Francisco, United States Sigma Computing Full timeWe're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence to join our team. This role is critical for ensuring our customers maximize the value they derive from our platform, with a direct focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives. *This is an...
-
Commercial Customer Success Manager
2 weeks ago
San Francisco, United States TBWA\Chiat\Day Full timeWHAT IS BOX? Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise...
-
Commercial Customer Success Manager
2 weeks ago
San Francisco, United States Tbwa ChiatDay Inc Full timeWHAT IS BOX?Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.By...
-
Commercial Customer Success Manager
2 weeks ago
San Francisco, United States TBWA\Chiat\Day Full timeWHAT IS BOX?Box is the world’s leading Content Cloud. We are trusted by more than 115K organizations around the world today, including nearly 70% of the Fortune 500 and leaders across deeply regulated industries (such as AstraZeneca, JLL, and Nationwide), to protect their data, fuel collaboration, and power critical workflows with secure, enterprise AI.By...
-
Customer Success Manager
4 weeks ago
San Francisco, United States Wiliot Full timeAbout Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...
-
San Francisco, United States Grammarly Full timeGrammarly is excited to offer a remote-first hybrid working model. Team members work primarily remotely in the United States, Canada, Ukraine, Germany, or Poland. Certain roles have specific location requirements to facilitate collaboration at a particular Grammarly hub. All roles have an in-person component: Conditions permitting, teams meet 2–4 weeks...
-
Customer Success Manager
6 days ago
San Francisco, United States Voiceflow Full timeChef Robotics is on a mission to accelerate the advent of intelligent machines in the physical world. As the rise of LLMs like ChatGPT has shown, AI has the potential to drive immense change. However, we believe AI’s biggest impact will be in the physical world, given that industries like manufacturing, food production, and transportation represent 90% of...
-
San Francisco, California, United States Tbwa ChiatDay Inc Full timeAbout the RoleWe are seeking a highly experienced and skilled Director of Commercial Customer Success to lead our commercial customer success team. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive strategy to drive customer growth, retention, and expansion.Key ResponsibilitiesDevelop and Execute...
-
Customer Success Manager
2 months ago
San Francisco, California, United States Autodesk Full timeJob Requisition ID #24WD80222Position OverviewAs a Customer Success Manager within the Autodesk Education Experiences (AEX) organization, you will be a strategic partner and trusted advisor to Education Named Account customers, ensuring their desired outcomes are achieved through the partnership. You will report to Senior Manager of Named Accounts of AEX and...
-
Commercial Customer Success Director
1 week ago
San Francisco, California, United States Sigma Computing Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Sigma Computing. This individual will play a critical role in ensuring our customers maximize the value they derive from our platform, with a focus on improving Net Dollar Retention (NDR) through strategic account management and growth initiatives.Key...
-
Senior Customer Success Manager
1 week ago
San Francisco, California, United States Cloudflare, Inc. Full timeAbout the RoleCloudflare, Inc. is seeking a highly skilled Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be responsible for ensuring the success of Cloudflare's Strategic / Enterprise customers and managing all of their post-sale experiences.Key Responsibilities:Be a Trusted Advisor to your customers,...
-
San Francisco, United States Tbwa ChiatDay Inc Full timeAs the Director of Customer Success reporting to the VP of Customer Success, you will be responsible for leading the strategy, operations, and team of CSMs focused on driving value in our commercial business. You will drive customer value realization and play a critical role in retention/expansion/growth of customers as well. We believe putting people first,...
-
San Francisco, United States Tbwa ChiatDay Inc Full timeAs the Director of Customer Success reporting to the VP of Customer Success, you will be responsible for leading the strategy, operations, and team of CSMs focused on driving value in our commercial business. You will drive customer value realization and play a critical role in retention/expansion/growth of customers as well. We believe putting people first,...
