Patient Service Representative Ontario Orthopedics Clinic Full Time Days

2 weeks ago

Ontario, United States Trinity Health Full time

Employment Type:Full timeShift:Day ShiftDescription:At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.We are looking to hire a Patient Service Representative in Ontario at our Orthopedics clinic This position will be located at the Fruitland Health Plaza.The primary duties that PSR's are responsible for include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. They utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected. PSR's are friendly and provide excellent customer service, ensuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. If you take satisfaction from providing excellent customer service, enjoy the challenge of connecting with patients and helping them feel heard and supported, this could be an excellent opportunitySKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE: High School Diploma or equivalent preferred.Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.Experience with process improvement or lean philosophy preferred.POSITION DETAILS: The schedule for this Full-Time PSR position is 7:00AM - 5:00PM Monday - Thursday, and 8:00AM - 3:00PM on Friday.We Expect That You:Know, understand, incorporate, and demonstrate the Organization's Mission, Vision, and Values in behaviors, practices, and decisionsProtect our patients' rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulationsMaintain operations by following policies and procedures and reports needed changesPatient Registration Essential Functions:Acknowledges and greets patients immediately, providing a positive customer service experienceRegisters patients for appointments and completes paperworkVerifies and updates existing patient and insurance informationKeeps patient appointments on schedule by notifying provider of patient's arrivalInforms patients immediately of delays, explains why, and the anticipated wait timeCollect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.Maintain knowledge of different payer practices and deductiblesAssist patients with all aspects of Financial Assistance PaperworkControl credit extended to patients via a payment planMaintain business office inventory and equipment and order suppliesMaintain a neat work area including the reception areaFollow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of serviceScheduling Medical Appointments Essential Functions:Optimize patient's satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephoneHandles multiple telephone lines effectively and politely per clinic standardsUpdates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointmentMail patient paperwork to new patients prior to appointmentInteracts with patients via Patient PortalScan incoming patient related documents into EHRAbility to process incoming and outgoing referral requestsMedical Records Essential Functions:Files incoming medical reports and correspondenceAssembles new patient medical records in accordance with policies and proceduresEnsures availability of treatment information by filing and retrieving patient recordsReceives, processes, and documents referral requests to and from the officeSorts incoming faxes via Right Fax and routesReceives and routes record requests from others and makes requests on behalf of providers/patientsColleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.Our Commitment to Diversity and InclusionTrinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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