Call Center Sales Manager
1 week ago
Duties:
- Oversee day to day team activities for the Licensing Representatives and Senior Licensing Representatives in an outbound call center setting .
- Oversee staff telephonic presentations and monitor communications, product knowledge and sales techniques.
- Intervene and handle difficult calls on an as needed basis.
- Conduct performance reviews to evaluate productivity and improve workflow.
- Monitor and analyze inquiry and complaint trends, market trends; recommend responses.
- Develop and coordinate team meetings and training activities.
- Schedule and manage staff and workflow.
- Ensure productivity levels are maintained or exceeded.
- Recognize outstanding performance and recommend opportunities for growth.
- Assist with administering career development plans.
- Coaches and develops Licensing Representatives, and Senior Licensing Representatives through coaching and 1:1's.
- Collaborates, provides feedback and support for department processes, culture and areas of opportunity; (i.e. system feedback, processes change recommendations, participation in activities and meetings etc.)
- Provide feedback and information to training in order to develop and refine scripts and training.
Requirements
- Outbound Call Center Management experience is required
- Bachelor's degree required
- Management of CRM campaigns, metrics and call volume in a multi-channel call center
- 3-5 years minimum experience in an Outbound Call Center Management role
- Salesforce experience preferred
- Understanding of Licensing process ideal but not required
- Relocation package offered if needed for the right candidate
Title: Call Center Manager
Location: Nashville, TN
Schedule: HYBRID
Compensation: Depends on Experience
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO NoticeVaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy NoticeVaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
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