Customer Service Specialist

3 weeks ago

Pontiac, United States Rollins Full time

** Customer Service Specialist**

**Job Category****:** Customer Service **Requisition Number****:** CUSTO19681 Showing 1 location **Job Details**

**Description**

**$17.00 Per Hour**

**At Orkin, our purpose is to help protect the world where we live, work, and play.**

Our **Customer Service Specialists** are full-time with benefits, fully paid training, competitive wages and the opportunity for career growth. At Orkin, we provide the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. **This position is ideal for the candidate that wants to be a part of a rock-solid company providing a valuable service to our customers while growing your career**

**The Successful Customer Service Specialist Will . . .**

Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment and:

* Contact customers to schedule and confirm service appointments

* Schedule appointments for technicians to minimize drive time and/or distance as needed, and suggest alternative routes when appropriate

* Schedule & communicate with Service Technicians to meet customer requirements

* Perform outbound calls to customers to follow-up on service received

* Perform outbound calls to customers regarding outstanding account balances

* Receive payments from past due customers

* Proficiently navigate a Windows-based & Web-based system to track routes and optimize current & future schedules

* Reschedule unserviced accounts within 24 hours

* Answer inbound customer service calls with an open, friendly greeting

* Utilize strong listening skills and probing questions to identify the customers concern and evaluate their needs

* Use strong communication skills to communicate/empathize with customers

* Work well within a team

* Participate in quality assurance processes/programs/initiatives as requested

***If you are organized, efficient, accurate and accountable with a strong ability to multi-task, then consider this key role as a part of the branch team***

**We Offer**

* Competitive hourly pay

* Comprehensive benefits package including medical, dental, vision, maternity & life insurance

* 401(k) plan with company match, employee stock purchase plan

* Paid vacation, holidays, and sick leave

* Employee discounts, tuition reimbursement, dependent scholarship awards

* **Quality, comprehensive training programs**

* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers

* As the industry leader, we value PEOPLE, PROGRESS and PROFESSIONALISM

* The Pest Management Industry is growing and is a recession resistant line of business

* Orkin is financially stable and growing as the largest subsidiary of , (NYSE: ROL), headquartered in Atlanta, GA

**Requirements:** We require the ability to pass a drug screen. Candidates must meet the job requirements and perform job duties with or without accommodations.

**Keywords:** customer service, office, administrative assistant, representative, data entry, customer retention, self-starter, communication, scheduler, accounts payable, accounts receivable

**Skills**

**Required**

**Problem Solving Ability** *Intermediate* **Influencing Others** *Intermediate* **Customer Service** *Advanced* **Customer Focus** *Advanced* **Communication** *Advanced* **Self-Management** *Advanced* **Dedicated****:** Devoted to a task or purpose with loyalty or integrity **Goal Completion****:** Inspired to perform well by the completion of tasks **Ability to Make an Impact****:** Inspired to perform well by the ability to contribute to the success of a project or the organization **Education**

**Required**

High School/GED or better.

**Preferred**

Bachelors or better.

Some college or better.

**Experience**

**Required**

**2 years:** Proven customer service experience

**1 year:** Proficiency in MS Outlook, Word and Excel

**Preferred**

**3-4 years:** Scheduling or dispatch experience in a service industry

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Mortgage Underwriter

    2 weeks ago

    Pontiac, United States Customer Service Full time

    Job DescriptionJob DescriptionResponsibilities:Review and analyze mortgage loan applications to determine creditworthiness and adherence to lending guidelinesConduct quantitative analysis and underwriting of loan files to assess risk and make informed decisionsPerform quantitative research and equity research to evaluate market trends and property...

  • Building Support Specialist

    2 days ago

    Pontiac, United States UWM Holdings - United Shore Full time

    Building Support Specialist Business Unit United Wholesale Mortgage Location US-MI-Pontiac The Building Support Specialist is responsible for all campus needs. In this role, one must be able to provide elite client service and have a strong sense of Support Specialist, Building, Support, Specialist, Business Services

  • Client Approval Specialist I

    3 weeks ago

    Pontiac, United States UWM Holdings - United Shore Full time

    Client Approval Specialist I Business Unit United Wholesale Mortgage Location US-MI-Pontiac The Participant Review function is vital to the success of our company. You will primarily be responsible for ensuring that we do not close loans with ineligi Specialist, Client Service, Healthcare, Client

  • Behavioral Services Specialist

    2 weeks ago

    Pontiac, United States Trinity Health Corporation Full time

    Employment Type: Part time Shift: Description: Provides direct clinical services to patients, families, and significant others in various settings, including Emergency Services, on medical units and in various ambulatory settings, as assigned. Based upon clinical assessments and considering age-specific, developmental and cultural needs of the...

  • Behavioral Services Specialist

    2 weeks ago

    Pontiac, United States Trinity Health Full time

    **Employment Type:** Part time **Shift:** **Description:** Provides direct clinical services to patients, families, and significant others in various settings, including Emergency Services, on medical units and in various ambulatory settings, as assigned. Based upon clinical assessments and considering age-specific, developmental and cultural needs of...

  • Service Support Provider/Driver

    2 weeks ago

    Pontiac, United States Helen Keller Services Full time

    Job DescriptionJob DescriptionSince 1967, Helen Keller National Center (HKNC) has been committed to improving the lives of individuals who are DeafBlind or have a combined hearing and vision loss. We currently have an exciting Per Diem career opportunity available to join the HKNC team as a Service Support Provider/Driver. Responsible to accompany and serve...

  • Service Advisor

    4 weeks ago

    Pontiac, United States Driscoll Motor Co. Full time

    Job DescriptionJob DescriptionDriscoll Motor Co., Inc. is looking for an experienced and customer-oriented Service Advisor to act as the liaison between our customers and our service technicians.The Service Advisor is responsible for greeting customers, listening to their vehicle service issues and needs, scheduling appointments, and keeping customers...

  • Service Advisor

    2 weeks ago

    Pontiac, United States Crash Champions Full time

    **Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...

  • Service Advisor

    2 weeks ago

    Pontiac, United States Crash Champions Full time

    **Champions Do More** At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than...

  • Service Advisor

    3 days ago

    Pontiac, United States Crash Champions Full time

    Job DescriptionJob Descriptionb"Champions Do MoreAt Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and...

  • Service Advisor

    3 days ago

    Pontiac, United States Crash Champions Full time

    Job DescriptionJob Descriptionb"Champions Do MoreAt Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and...

  • Service Advisor MI

    1 week ago

    Pontiac, United States Crash Champions Full time

    Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600...

  • Field Service Technician

    6 days ago

    Pontiac, United States Morrison Industries LLC Full time

    Job DescriptionJob DescriptionMorrison Industrial Equipment is looking for Full Time Field Service Technicians for Oakland County. The Brighton branch is at 1183 S Old US Highway 23 Brighton, MI 48116. A Field Service Technician travels locally to customers, using a company van, to complete needed repairs on a wide variety of products with an emphasis on...

  • Production Control Specialist

    4 weeks ago

    Pontiac, United States Mahindra Automotive North America Full time

    Job DescriptionJob DescriptionTITLE: Production Control SpecialistLOCATION: Pontiac, MIDIRECT REPORTS: 0 peopleFLSA STATUS: Non-ExemptREPORTS TO: Manager – Plant OperationsFunction:This person will be reporting Manager – Plant Operations for daily production and inventory control activities.Primary responsibilities include, but are not limited to, the...

  • Food Service Worker

    5 days ago

    Pontiac, United States OSF HealthCare Full time

    Overview: Starting pay for this position is $16.52/hour. : The Food Service Worker provides a high quality dining experience by delivering dietary and nutritional needs to those we serve. Maintains sanitation and cleanliness of kitchen utensils, equipment, cafeteria, dining room, and assigned work area. Practices safe food handling processes while...

  • Service Desk Analyst

    1 week ago

    Pontiac, United States Pan Asia Resources Full time

    Service Desk Analyst Location: Waterford, MI Hybrid Service Desk Analyst. LEVEL 2 SUPPORT: Role requires more skill and leadership than a traditional Level 1 Service Desk Analyst. Responsible for user account management, telecommunications account management, training, and assigning/monitoring work queues. In addition Role will work incidents in the areas of...

  • Service Desk Analyst

    13 hours ago

    Pontiac, United States Pan Asia Resources Full time

    Service Desk Analyst Location: Waterford, MI Hybrid Service Desk Analyst. LEVEL 2 SUPPORT: Role requires more skill and leadership than a traditional Level 1 Service Desk Analyst. Responsible for user account management, telecommunications account management, training, and assigning/monitoring work queues. In addition Role will work incidents in the areas of...

  • HVAC Service Apprentice

    5 days ago

    Pontiac, United States Lee Industrial Contracting Full time

    Founded in 1989, Lee Industrial Contracting is a 100% employee-owned company based in Pontiac, Michigan. We are the premier industrial contractor of choice for a broad variety of equipment installation, construction, and service projects. As employee-owners, we all strive to demonstrate the core values of Safety, Teamwork, Integrity, and Dedication each and...

  • Service Technician Apprentice

    3 weeks ago

    Pontiac, United States Performance Roof Systems+Exteriors Full time

    Job DescriptionJob DescriptionWE ARE LOOKING FOR AN EXTERIOR HOME IMPROVEMENT APPRENTICE POSITION TYPE: Full Time Do you like working with your hands?Would you like to learn skills that you can use for the rest of your life, both personally and professionally?Are you a problem solver who likes the outdoors?Would you like to work one-on-one with an...

  • Full Time Hospitalist Physician

    3 weeks ago

    Pontiac, United States VISTA Staffing Solutions, Inc. Full time

    VISTA's Permanent Placement Division is recruiting a BE/BC Family Medicine Hospitalist to join a comprehensive inpatient service. * Join a team of board-certified Hospitalists covering adults, pediatrics and newborn nursery * 7 on/7 off block schedule * No procedures * Five bed ICU unit with fully functional eICU support * Access to an extensive...