Service Desk Analyst

2 weeks ago


Pontiac, United States Pan Asia Resources Full time

Service Desk Analyst
Location: Waterford, MI
Hybrid
Service Desk Analyst.
LEVEL 2 SUPPORT:
Role requires more skill and leadership than a traditional Level 1 Service Desk Analyst. Responsible for user account management, telecommunications account management, training, and assigning/monitoring work queues. In addition Role will work incidents in the areas of Telecommunications, Server Administration, Workstation Services, and Microsoft 365, in coordination with appropriate IT staff to ensure timely and effective resolution.
**** Mandatory Skills & Experience ****
• 5+ years' experience on a Level 1 / Level 2 Service Desk
• 3+ years' experience in User Account Management (experience with OTK plus)
• 3+ years' experience with M365 Product end user support
• 2+ years experience in VOIP phone end user support
• Candidate must be a self-starter who takes ownership and responsibility of assignments and understands the urgency and importance of providing customer service.
• Must have knowledge and experience using Microsoft Office 365 Suite (Outlook, Word, Excel, OneNote, PowerPoint, Visio, OneDrive for Business, SharePoint Online, Teams)
• Must have excellent written and verbal communication skills, demonstrated problem-solving skills and able to successfully multi-task and prioritize work
*** Position is Hybrid, 2 onsite days per week ***

Number of Resources Requested: 1
Experience Level: 5+ years
Start Date: 01/02/2024
Duration: ongoing
Environment: CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat



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