Director of Community Association Management

2 weeks ago

Phoenix, United States RealManage Full time

Overview:

Would you be interested in joining a rapidly expanding technology-driven HOA management firm? We offer excellent career advancement opportunities and foster a supportive company culture that values professionalism and dedication. At our company, we prioritize your success by providing resources like the Manager Success Group, ongoing training, administrative assistance, and more.

At RealManage, we consider our team members as part of our family, not just employees.

Here's an overview of our company:

RealManage is a nationally recognized firm listed on the Inc. 5000, operating in 24 states across the country. We specialize in providing services to various community associations, luxury properties, municipal utility districts, and master-planned communities. Additionally, we serve renowned developer and builder clients nationwide.

Ranked as one of the top firms in the community management industry, RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We pride ourselves on employing the best talent and utilizing cutting-edge technology, including cloud-based and mobile applications. Our mission is to exceed customer expectations, maintain transparency, continuously improve, nurture a professional work environment that promotes growth and diversity, and ensure financial stability to drive industry-leading innovations.

At RealManage, we uphold the following core values:

  • Integrity: We always uphold ethical standards.
  • Respect: We value mutual respect in all relationships.
  • Selflessness: We prioritize collective success over individual achievements.
  • Personal Relationships: We believe in building strong connections with our clients and colleagues.
  • Continuous Improvement: We are dedicated to ongoing learning and growth.

Join us at RealManage, where you'll be part of a dynamic team committed to excellence and innovation.

Responsibilities:

Job Responsibilities:

  • Directly supervise CAMS and other support staff as needed.
  • Provide specific assistance to CAMS in resolving issues on properties requiring additional leadership or training, or when homeowner relationships are at risk. Lead portfolio team meetings, all-team gatherings, and individual manager touch-base meetings with participatory involvement.
  • Develop a client retention strategy for designated accounts and review monthly Board of Directors packets for content and structure.
  • Coordinate and attend board and membership meetings, mentor managers, and ensure client retention.
  • Approve annual meeting packets for assigned CAMS before each meeting. Review management reports and mass mailings to membership produced by supervised staff.
  • Analyze Company reports for trends and compliance, and ensure goals are met according to Company standards.
  • Ensure regular property inspections and oversee timely completion of projects involving all CAMS.
  • Review income statements and variance reports quarterly for portfolio properties, addressing concerns and providing recommendations to the Board.
  • Demonstrate proficiency in association budget preparation, review, and regulatory requirements.
  • Stay current on state and regulatory agency statutes, community documents, policies, and procedures. Handle delinquency and collections processes effectively.
  • Manage contract terms, renewal dates, and implementation within the supervised book of business.
  • Demonstrate a thorough understanding of plats, ownership, and property rights.
  • Guide portfolio clients through the Board election process and educate them on new laws.
  • Provide oversight, onboarding, and training to new staff and managers. Participate in monthly Director, management, and leadership meetings as needed.
  • Conduct business with the highest standards of personal, professional, and ethical conduct.
  • Ensure compliance with Company guidelines and management operations procedures.
  • Perform other work-related tasks as necessary.
Qualifications:
  • CMCA required
  • Associate or higher degree strongly preferred.
  • Minimum 5 years community association management (HOA, POA and/or COA) experience required in addition to other professional work experiences that demonstrate leadership capabilities.
  • Developer portfolio experience preferred.
  • Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers. Exceptionally strong customer service orientation.
  • Strong organizational and time management skills.
  • High integrity, honesty and professionalism.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Pay and Benefits:

$70,000 to $80,000, depending on education and experience.

Benefits include:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life and Disability Insurance
  • HSA (Required High Deductible Medical Plan to be eligible)
  • FSA
  • Education Reimbursement
  • 401K matching
  • Employee Assistance Program (EAP)
  • 9 paid Holidays

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