CAB/HOA-Supervisor Community Association Banking

2 weeks ago


Phoenix Arizona, United States First Citizens Bank Full time
Overview:
This position is responsible for the direction and oversight of department activities within the Community Association Banking (CAB) function. Supervises, trains, and evaluates a team of associates to oversee a Beneficial Ownership team within the Community Association Bank (CAB) Monitors daily workflow and production through the development of performance metrics. Assists in the development of tactics and process improvements that enhance business functions; specifically addressing beneficial ownership and is a liaison to Compliance. Participates in projects and meetings to represent the department, provides quarterly compliance training by partnering with internal business partners. The manager will partner with the Director of Client Support and co-own Compliance issues and manage the issues in Archer.

Responsibilities:
Business Oversight - Supervises associates during daily workflow. Delegates tasks, develops schedules, and other tasks that support proper employee coverage and quality of work. Provides guidance to staff on complex operations, client service, or process-related questions. Ensures the quality and timeliness of department processing.

Business Support - Provides support to CAB Teams as well as all other internal business partners when needed or requested. May have table of authority for check signing authority, wires, and wire verification. Supports and assists CAB functions ensuring that appropriate resources are allocated to the overall process and service levels are met. Develops departmental status reports that deliver insight into business performance. Assists with writing test scripts and performing system testing related to system upgrades, changes, and new processes.

Supervisory Functions - Assesses work of associates for accuracy, process improvements, and efficiencies. Ensures compliance with department policies and procedures. Manages the performance of assigned staff, which may include mentorship, training, and staff evaluations.

Compliance - Ensures adherence throughout team activities to all applicable regulations, requirements, and policies. Reviews processes, documentation, and internal controls to monitor compliance and ultimately reduce risk for the Bank. The role is specific to BOC or Beneficial ownership but will include other duties as assigned.

Qualifications:
Bachelor's Degree and 1 years of experience in OR High School Diploma or GED and 5 years of experience.Preferred Qualifications: Hybrid work model-Candidate should reside in/around the Phoenix, AZ area.



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