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Representative, Customer Support
1 month ago
R.S. Hughes Company, Inc. is a dynamic North American distributor of industrial supplies with 49 warehouse sites in the United States and Mexico. We are looking for a
Customer Support Representative
to handle phone inquiries from B2B customers and Outside Sales Reps, manage orders, and ensure customer satisfaction while adhering to company policies and safety protocols.
Key Competencies:
Process customer orders and inquiries using world-class technology
Provide internal support to Sales Representatives
Solve customer problems and find solutions
Assist customers with online orders and website navigation
Handle complaints, track orders, and provide knowledgeable product information
Communicate with customers about order status and lead times
Attention to detail, multitasking, and other assigned duties
Education/Certification/Licenses:
High School Diploma or GED equivalent
Minimum 2 years of B2B customer service experience and 1 year of data entry
Skills Required:
Must be able to work in the United States without sponsorship
Excellent communication and data entry skills
Results-driven, detail-oriented, and strong problem-solving skills
Ability to work independently and strong computer skills
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