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Representative, Customer Support

1 month ago


Sunnyvale, United States R.S. Hughes Full time

R.S. Hughes Company, Inc. is a dynamic North American distributor of industrial supplies with 49 warehouse sites in the United States and Mexico. We are looking for a

Customer Support Representative

to handle phone inquiries from B2B customers and Outside Sales Reps, manage orders, and ensure customer satisfaction while adhering to company policies and safety protocols. Key Competencies: Process customer orders and inquiries using world-class technology Provide internal support to Sales Representatives Solve customer problems and find solutions Assist customers with online orders and website navigation Handle complaints, track orders, and provide knowledgeable product information Communicate with customers about order status and lead times Attention to detail, multitasking, and other assigned duties Education/Certification/Licenses: High School Diploma or GED equivalent Minimum 2 years of B2B customer service experience and 1 year of data entry Skills Required: Must be able to work in the United States without sponsorship Excellent communication and data entry skills Results-driven, detail-oriented, and strong problem-solving skills Ability to work independently and strong computer skills

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