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Customer Service Lead
2 months ago
Welcome to Global We are seeking a Customer Service Representative Lead to join our team You will be responsible for helping customers by providing product and service information over the phone and handling data entry for orders. Previous logistics and order routing experience is a plus
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Manage data and enter/update order information
Responsible for the implementation of delivery schedules ensuring timely and efficient delivery of our product.
Confirm orders with customers for delivery, prepare daily manifests for all delivery routes, and optimize transportation routes to maximize route efficiency
Recruiter, mentor, and develop customer service representatives
Qualifications:
Proven working experience as a Customer Service Lead or Assistant Lead
Strong leadership, organization, and problem-solving skills
Previous experience in over-the-phone customer service, sales, billing, or data entry
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
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