Customer Service Representative

4 weeks ago

East Brunswick, United States K9 Resorts East Brunswick Full time
Job DescriptionJob Description

We are seeking a Customer Service Representative to join our pack The Customer Service Representative is responsible for providing every client with a "WOW" experience”. As a CSR, you are the face of the company and as such your purpose is to make every person and dog that walks in feel comfortable, confident, and like a VIP.

Job functions include but are not limited to:

  • Greet all customers coming into the building with a smile.
  • Performs Check In/Check Out and reservation procedures in the POS system.
  • Accepts payment from customers.
  • Takes custody of pets and makes sure they are properly placed in the building.
  • Answers telephone inquiries.
  • Works closely with manager in charge to handle small office tasks.
  • Provides tours of the facility to potential customers when necessary.
  • Responsible for feeding and medicating of all dogs.
  • Provides personal playtimes for dogs when such a service is requested.
  • Takes dogs outside for elimination breaks.
  • Sanitation of the lobby, all boarding and daycare accommodations.
  • Monitoring Daycare.
  • Bathing.

Technical Skills:
• Computer skills including knowledge of Microsoft Windows.
• Proficient written and spoken communication skills.


Personal Characteristics:
• Must be able to communicate with all types of people, remain calm, mediate and problem solve
• Salesmanship personality and comfort
• Ability to multitask
• A “Can-Do - It is my job” attitude
• Outgoing, positive, enthusiastic personality
• Must demonstrate a love for dogs
• Well-organized and efficient

 

Some weekend and holidays hours may be required.

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