CRM Applications Manager

2 weeks ago


Natick, United States The MathWorks Inc Full time

The CRM manager will manage a team of Systems analysts and Developers, supporting our Salesforce implementation.This team will understand the business drivers as well as Salesforce feature set, and develop and implement a roadmap for the various business areas leveraging Salesforce.Responsibilities include:

  • Work with business partners to understand priorities and staffing capacity
  • Lead the team to implement planned projects - analysis, configuration, development
  • Understand Salesforce product roadmap
  • Understand industry trends
  • Create and manage MathWorks Salesforce roadmap
  • Provide R&D for new features, business needs, and app exchange products
Responsibilities
  • Manage systems analysts and web developers supporting the Salesforce system
  • Work with systems analysts to develop Salesforce roadmap for different business areas
  • Work with business area liaisons to understand their goals and requirements
  • Work with Salesforce contacts to keep up to speed on Salesforce roadmap
  • Manage Salesforce developers to design and implement solutions that balance business needs with technical simplicity
Minimum Qualifications
  • A bachelor's degree and 7 years of professional work experience (or equivalent experience) is required.2 years management experience is required.
  • Experience with Salesforce
  • Experience with Management
Additional Qualifications
  • Experience with CRM (Customer Relationship Management)
  • Experience with product roadmaps
  • Experience with Sales and Marketing domains
  • Experience managing Systems analysts and developers
  • Salesforce Certifications a plus


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