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FEP Clerk I or II, DOE

2 months ago

Bellingham, United States Cambia Health Solutions Full time

FEP Clerk I or II, DOEHybrid role within the following office locations: * Medford, OR * Lewiston, ID * Burlington, WA * Portland, OR Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. Who We Are Looking For: Every day, Cambia's dedicated team of FEP Clerks is living our mission to make health care easier and lives better. As a member of the FEP Service & Operations team, our FEP Clerks provide exceptional clerical support to various departments within FEP, collaborate seamlessly with staff and colleagues, ensure efficient operations, foster strong relationships, and deliver top-notch administrative support to drive organizational success - all in service of making our members' health journeys easier. Do you have a passion for serving others and learning new things? Do you thrive as part of a collaborative, caring team? Then this role may be the perfect fit. What You Bring to Cambia: Qualifications: Education and Experience: High School diploma or GED, and a combination of education and work experience FEP System Knowledge: Basic knowledge of FEP specific systems, including CRM Salesforce and Carefirst Bridge (preferred) Microsoft Office Skills: Basic knowledge of Microsoft Office products, including Word and Excel Skills and Attributes: Adaptability: Ability to adapt to a fast-paced, team environment Administrative Skills: Solid administrative skills, including 30 wpm keying ability with 95% accuracy, 10-key ability, and strong organization and data entry skills Communication: Strong communication skills on the phone, verbally, and in writing, with the ability to respond to inquiries with tact, diplomacy, and patience Task Management: Ability to handle multiple tasks simultaneously, prioritize workload, and maintain accuracy and attention to detail Learning and Analysis: Ability to learn and retain new information, analyze incoming work, and determine the appropriate course of action Independence and Quality: Demonstrated ability to work independently, meet timeliness and quality standards, and accurately identify and assign various types of correspondence with minimal support What You Will Do at Cambia: Claims and Correspondence Management: Receives, analyzes, and determines appropriate action for incoming claims, correspondence, and inquiries; logs customer service inquiries and distributes phone reports Administrative Support: Provides administrative support, including scheduling, maintaining supplies, delivering documents, and scheduling office equipment maintenance Data Entry and Tracking: Enters tracking information on Salesforce, verifies accuracy of ID cards and documents, and maintains subscriber and provider files Document Preparation and Distribution: Prepares and distributes correspondence, contracts, riders, and amendments; maintains inventory and mails out individual policies and certificates Imaging and Filing: Prepares records for imaging, provides backup coverage for imaging department, and maintains and updates files Research and Communication: Researches returned mail, assists staff with obtaining missing information, and communicates with other departments to deliver or collect critical information Special Projects and Support: Completes special projects and reports, provides swat support to Customer Service, and trains new employees on clerical functions The expected hiring range for an FEP Clerk is $17.20 - $20.00 an hour depending on skills, experience, education, and training; relevant licensure / certifications; and performanc