Director, Portfolio Servicing
2 months ago
First Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. From our Boston and Phoenix offices, we lend to and support our portfolio which has consistently grown 35% each year over the last five years. Our exponential growth also comes with financial stability as a company.
Here you will find hard-working coworkers that are experts in their jobs and dedicated to their customers. We hold ourselves to the highest standards of professionalism but also enjoy work with benefits that are geared towards making you successful in life and comfortable at work.
Your Title: Director, Portfolio Servicing
Your Location: Remote/Anywhere within the USA
You Report To: Vice President, Portfolio Servicing Operations
Compensation: $150K+ plus bonus
First Help Financial, voted and certified as a "Great Place to Work" by our workforce for three years in a row, is adding a new partner to our Servicing department to accommodate our remarkable growth
Your responsibilities would be, but are not limited to:
- Oversee and lead the direction and performance of the Customer Service and Collections functions within First Help Financial, LLC.
- Implement and enforce established policies and procedures within the Customer Service and Collections teams.
- Propose modifications to policy and procedures as necessary to ensure First Help Financial remains compliant with state and federal regulations.
- Mentor and coach the department Managers and provide opportunities for them in their professional growth and development.
- Identify staffing adjustments to adequately service the portfolio based on forecasts of portfolio growth.
- Perform monthly audits of various Portfolio Servicing related processes to ensure compliance to company policy and procedure as well as state and federal regulations.
- Identify areas of operational and procedural improvements that can be implemented to make processes scalable.
- Identify areas of technological improvements that can be made, both with internal systems and with current or potential vendors.
- Prepare reports for the Executive team of the Customer Service and Collections performance and the overall health and status of the portfolio.
- Required travel to company leadership meetings/trainings, in person team weeks, conferences and vendor visits as necessary.
- Minimum 5 years of Customer Service and/or Collections leadership experience, particularly within subprime lending.
- Experience with and extensive knowledge of auto lending and collections regulations (e.g. TCPA, UDAAP, FCRA, SCRA, Fair Lending, etc.)
- Prior experience with state level audits; experience with CFPB considered a plus.
- Experience working and negotiating with vendors.
- Ability to travel as needed for company meetings, team gatherings and onsite vendor visits.
- Proficient with Microsoft Office (Excel, Teams, Outlook, PowerPoint).
- Bachelor's degree required; MBA preferred.
FHF is committed to building a culture that respects and embraces all walks of life, inclusive of all genders, race, culture, sexual orientation, age, and other identities. We will make accommodations when interviewing anyone with special needs.
About FHF...
- Great Perks - We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement
- Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want our team to have room for their family, friends and themselves. Finally, we care deeply about ensuring every employee personal growth, so we engage each employee to build a career plan that benefits everyone.
-
Director, Portfolio Servicing
2 months ago
Needham, United States First Help Financial Full timeJob DescriptionJob DescriptionFirst Help Financial (FHF) is one of the fastest growing companies in the US. We help first-time buyers get a car by offering flexible financing options and native-language support. Our mission is to help overlooked consumers get access to financing and make smart financial decisions. Through flexible financing options and...
-
Director of Customer Service Operations
3 days ago
Needham, United States King & Bishop Full timeOur client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...
-
Director of Customer Service Operations
2 days ago
Needham, United States King & Bishop Full timeOur client company, a leader in restoring health and improving the quality of life for patients with physical disorders, is hiring a Director of Customer Service Operations to join their U.S. team.This position offers an opportunity to lead a dynamic team and drive significant operational improvements in a fast-paced environment. Enjoy working for an...
-
Global Marketing Director, Shark Corded
1 week ago
Needham, Massachusetts, United States Shark|Ninja Full timeAbout the RoleWe are seeking a highly skilled and experienced Global Marketing Director to join our team at SharkNinja. As a key member of our marketing function, you will be responsible for driving the development and execution of our global go-to-market strategies, product roadmaps, and brand building communication plans.Key ResponsibilitiesGlobal...
-
Product Line Director
3 days ago
Needham, United States Clarks Shoes Full timeClarks Shoes Product Line Director Needham , Massachusetts Apply Now The Product Line Director is responsible for planning a global product strategy for Women's collection and managing the development of footwear ranges in both the US and UK that support both the brand and gender strategy to meet the needs of consumers in global markets,...
-
Director of Customer Service Operations
17 hours ago
Needham, United States King & Bishop Full timeAbout the RoleWe are seeking a highly skilled and experienced Director of Customer Service Operations to join our team at King & Bishop. As a key member of our leadership team, you will be responsible for leading and managing our customer service operations, driving process improvements, and ensuring exceptional customer experiences.Key...
-
Product Line Director
18 hours ago
Needham, United States Clarks Shoes Full timeJob DescriptionJob Title: Product Line Director - Global Women's CollectionJob Summary:We are seeking an experienced Product Line Director to lead the development of our global women's footwear collection. The successful candidate will be responsible for planning and executing a comprehensive product strategy that meets the needs of our target consumers in...
-
Activities Director
1 month ago
Needham, United States Marquis Health Services Full timeFulltime Activities Director position available at Briarwood Rehabilitation and Healthcare Center in Needham, MA!To join this team please have the following requirements:COVID Vaccination Required At least one year of job-related supervisory experience, preferably in a senior living environment Proven ability to train and motivate volunteers and fellow team...
-
Information Technology Director
3 weeks ago
Needham, United States First Help Financial Full timeJob DescriptionJob DescriptionFirst Help Financial (FHF) is a fast growing and culturally diverse company in the U.S. FHF provides auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. FHF’s...
-
Information Technology Director
1 month ago
Needham, United States First Help Financial Full timeJob DescriptionJob DescriptionFirst Help Financial (FHF) is a fast growing and culturally diverse company in the U.S. FHF provides auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. FHF’s...
-
Information Technology Director
4 weeks ago
Needham, United States First Help Financial Full timeJob DescriptionJob DescriptionFirst Help Financial (FHF) is a fast growing and culturally diverse company in the U.S. FHF provides auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. FHF’s...
-
Director, Program Management
2 weeks ago
Needham, United States First Help Financial Full timeJob DescriptionJob DescriptionFirst Help Financial is one of the fastest growing and most diverse companies in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to...
-
Activities Director
1 month ago
Needham, United States Marquis Health Services Full timeFulltime Activities Director position available at Briarwood Rehabilitation and Healthcare Center in Needham, MA!To join this team please have the following requirements:COVID Vaccination Required At least one year of job-related supervisory experience, preferably in a senior living environment Proven ability to train and motivate volunteers and fellow...
-
Tax Director
2 months ago
Needham, United States Clarks Shoes Full timeClarks Shoes - Tax Director - Needham, MassachusettsThe Tax Director is responsible for overseeing all aspects of tax planning, compliance, and reporting for the Americas region. This role works closely with senior management to develop and implement tax strategies that minimize the business' tax liabilities while ensuring compliance with applicable laws and...
-
Director, Credit Program Management
7 days ago
Needham, United States First Help Financial Full timeFirst Help Financial is one of the fastest growing and most diverse companies in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...
-
Director, Credit Program Management
6 days ago
Needham, United States First Help Financial Full timeFirst Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which...
-
Director, Credit Program Management
5 days ago
Needham, United States First Help Financial Full timeJob DescriptionJob DescriptionFirst Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and...
-
Director of Nursing
3 months ago
Needham, United States Charles River Center Full timeJob DescriptionJob DescriptionStart your path toward a fulfilling career at the Charles River Center. Consider joining our team of compassionate, hard-working and caring individuals that empower and support people with disabilities. The Charles River Center provides innovative opportunities, services, and supports for over 950 children and adults with...
-
Residential Director- Acquired Brain Injury
3 months ago
Needham, United States Charles River Center Full timeJob DescriptionJob DescriptionYour path toward a fulfilling career begins at the Charles River Center. Consider joining our team of compassionate, hard-working and caring individuals that empower and support people with disabilities. The Charles River Center provides innovative opportunities, services, and supports for over 950 children and adults with...
-
Director of Operations
2 months ago
Needham, United States Needham Bank Full timeJob DescriptionJob DescriptionThe Director of Operations will plan, direct, coordinate, and oversee operations activities in the organization, ensuring development and implementation of efficient operations and cost-effective systems to meet current and future needs of the organization. Reporting to the bank's Chief Administrative Officer, the Director...