Guest Service Representative

3 weeks ago

San Diego, United States Marriott Full time

Job Number 24165103 Job Category Rooms & Guest Services Operations Location The Westin San Diego Gaslamp Quarter, 910 Broadway Cir, San Diego, California, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. The pay range for this position is $23.35 to $23.35 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law. At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work," begin your purpose, belong to an amazing global"team, and become the best version of you.

  • Guest Service Representative

    2 weeks ago

    San Diego, California, United States Venice Suites Full time

    Job Title: Guest Service RepresentativeJob Summary:We are seeking a highly organized and efficient Guest Service Representative to join our team at Venice Suites. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests, handling front desk operations, and ensuring a smooth and enjoyable stay for our...

  • Guest Service Representative

    4 months ago

    San Diego, United States Pacifica Hotels Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST03216 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on, team-oriented...

  • Guest Service Representative

    4 months ago

    San Diego, United States Venice Suites Full time

    ** Guest Service Representative** **Job Category****:** Front Office **Requisition Number****:** GUEST004251 Showing 1 location **Job Details** **Description** **Blue Sea Beach Hotel** is looking for an outstanding **Guest Service Representative** to work in one of the most beautiful settings in the world! Our Guest Service Representatives are hands-on,...

  • Guest Service Representative

    3 weeks ago

    San Diego, California, United States Venice Suites Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly organized and efficient Guest Service Representative to join our team at Venice Suites. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Adhere to...

  • Guest Service Representative

    3 weeks ago

    San Diego, California, United States Pacifica Hotels Full time

    Job Title: Guest Service RepresentativePacifica Hotels is seeking a highly skilled Guest Service Representative to join our team. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Adhere to Pacifica's Pure Stay...

  • Guest Service Representative

    3 weeks ago

    San Diego, California, United States free-classifieds-usa Full time

    Job Title: Guest Service RepresentativeWe are seeking a highly skilled Guest Service Representative to join our team at The Westin San Diego Gaslamp Quarter. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Responsibilities:Organize and...

  • Guest Services Representative

    5 months ago

    San Diego, United States Petco Park Insider Full time

    **DEPARTMENT:** Guest Experience **REPORTS TO:** Manager, Guest Experience **STATUS:** Part-time, Hourly/Non-Exempt, Union (SEIU, Local 1877) **JOB SUMMARY:** As a *Guest Services Representative*, you will be one of the first friendly faces to proactively welcome guests to the ballpark. You will be supporting different areas of the ballpark including, but...

  • Guest Services Representative

    1 month ago

    San Diego, California, United States Wyndham Hotels & Resorts Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key ResponsibilitiesProvide attentive, courteous, and efficient service to all guestsMaximize room revenue and occupancyRespond to guest...

  • Guest Service Representative

    4 weeks ago

    San Diego, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin San Diego Gaslamp Quarter. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional guest experiences and ensuring seamless check-in/check-out processes.Key ResponsibilitiesOrganize and confirm guest...

  • Guest Services Representative

    4 days ago

    San Diego, California, United States Extended Stay America Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to guests at Extended Stay America hotels. This role requires a strong commitment to ensuring a positive experience for our guests, from check-in to check-out.Key ResponsibilitiesAssist guests with all inquiries and requests in a timely and professional...

  • Guest Service Representative

    1 week ago

    San Diego, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin San Diego Gaslamp Quarter. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesOrganize and confirm...

  • Guest Service Representative

    3 weeks ago

    San Diego, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled Guest Service Representative to join our team at The Westin San Diego Gaslamp Quarter. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key ResponsibilitiesOrganize and confirm...

  • Guest Service Representative

    2 weeks ago

    San Diego, California, United States Marriott International Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Marriott International Inc. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesOrganize and confirm guest check-ins,...

  • Guest Services Representative

    3 weeks ago

    San Diego, California, United States Extended Stay America Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay at our hotel. This role requires a strong commitment to delivering a high level of service, responding to guest requests, and resolving issues in a timely and professional manner.Key...

  • Guest Service Representative

    2 weeks ago

    San Diego, California, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at The Westin San Diego Gaslamp Quarter. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key...

  • Guest Services Representative

    3 weeks ago

    San Diego, California, United States Extended Stay America Full time

    Job SummaryThe Guest Services Representative is responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable stay at our hotel. This role requires a strong commitment to delivering a high level of service, responding to guest requests, and resolving issues in a timely and professional manner.Key...

  • Cashier & Guest Service Representative

    3 weeks ago

    San Diego, California, United States Boudin Bakeries Full time

    Cashier & Guest Service RepresentativeWe are seeking a friendly and outgoing Cashier & Guest Service Representative to join our team at Boudin Bakeries. As the primary point of contact for guests, you will be responsible for providing exceptional customer service and creating a positive experience for our customers.Key Responsibilities:Operate registers,...

  • Guest Service Representative

    4 months ago

    San Diego, United States Pacifica Hotels Full time

    ** Guest Service Representative - Full Time** **Job Category****:** Front Office **Requisition Number****:** GUEST03482 Showing 1 location **Job Details** **Description** Pacifica Hotels is looking for an outstanding, flexible full-time Guest Service Representative to work in one of the most beautiful settings in the world! Our Guest Service Representatives...

  • Guest Service Representative

    3 months ago

    San Diego, United States Nothing Bundt Cakes Full time

    At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You’ll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch....

  • Guest Services Representative

    2 weeks ago

    San Diego, California, United States Aimbridge Hospitality Full time

    Guest Services Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Guest Services Agent to join our team at the Westin San Diego. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless and memorable experience for our guests.Key Responsibilities:Greet and register...