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Customer Support Representative
2 months ago
Under the direction of the Customer Service Manager, the Customer Support Representative:
Adheres to the organization’s Service Level Agreement by providing timely responses to incoming customer support tickets. These tickets range from basic to moderately complex application and browser related issues.
Ensures a high level of customer satisfaction by communicating clearly and accurately.
Logs all customer contact in the support ticketing system and maintains complete and accurate information.
Develops and maintains strong technical and business expertise of the SmartEquip applications.
Develops and maintains a strong understanding of customer’s requirements and processes.
Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers.
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