Systems Expert

3 weeks ago

Houston, United States Meriplex Communications Full time

Do you want to be a part of the first nationwide managed technology solutions provider?

We need the best in the business to reach our goals and that starts with you Meriplex is looking for bright and eager IT professionals to join our team as System Experts. In this role, you will use your keen IT problem solving skills while assisting junior team members how to deliver top-tier support, exemplary customer service, and how to maintain key process documentation.

Meriplex is a managed technology solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. As a trusted partner, we deliver business-driven solutions that provide the scalability and support needed to power growth for organizations.

In this position, you will:

  • Demonstrate technical and organizational Leadership.
  • Define and train on appropriate support, and technical documentation.
  • Provide the standards and documented process required for Meriplex teams to provide services to customers.
  • Assist and train the teams to resolve trouble tickets and be the lead technician on services provided to customers.
  • Provide guidance & leadership to less experienced technicians.
  • Provide Top Tier Support for Meriplex Cloud and Associated Services.
  • Serve as Subject Matter Expert on assigned systems.
  • Ensure services are maintained according to schedule and support contracts are managed appropriately.
  • Perform RMM oversight for Managed Services Operations Center (MSOC).
  • Provide administrative and high-end user training when needed.
  • Provide technical leadership during critical outages or service impacting events.
Knowledge, Skills, and Abilities:
  • Act as a leader, providing guidance and instruction to other team members.
  • Self-starter who is highly organized and learns quickly.
  • Ability to express complex technical concepts effectively, both verbally and written
  • Superior customer service skills.
  • Help to distribute workload across team members to provide the highest level of customer experience.
  • Ability to communicate both verbal and written technical information to a wide range of end-users and customer internal IT departments.
  • Ability to effectively set expectations regarding delivery of service.
  • Strengthen customer relationships by providing exemplary customer service.
  • Ability to work in a team environment; contribute as a team member and treat co-workers, subordinates, and customers with respect.
Education, Experience, and Certifications:
  • Bachelor's degree in Computer Science or related IT field or equivalent education/work experience.
  • High-level technical certifications in the relevant field of technology are highly encouraged.
  • Expert knowledge of all major Microsoft Windows operating systems and Office 365.
  • 5+ years' experience in RMM tools, ConnectWise, VMware ESX/ESXi 6.x, Enterprise Cloud Backup Solutions, and Zerto 4.x .
  • Experience in design and maintain Active Directory and Group Policies.
  • MS Exchange 2007-current version.
  • Microsoft Hyper V.
  • Network Infrastructure Services (TCP/IP, DNS, DHCP).
  • Excellent documentation and troubleshooting skills.
Work Schedule/Travel:
  • Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume.
  • Estimated 20% travel required.


Physical Demands:

Sedentary Work - Exerts up to 50 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Meriplex Communications and Meriplex Solutions are Equal Employment Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.

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