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Associate Application Analyst

2 months ago

Littleton, United States Visa Full time

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

If you think you could support Visa as an Associate Application Analyst (CyberSource), we want to hear from you - together, let's make Visa a great place to work.

What's it all about?

As a member of the Visa Operations Command Center, the Associate Applications Analyst at CyberSource, a Visa company, is the leading payment processor focused on eCommerce. The company serves over 480,000 online merchants, including many leading global brands as well as a broad base of small to mid-sized accounts. CyberSource is the premium player in the ecommerce space, combining a comprehensive suite of global payment options with sophisticated fraud and security management, delivered in a software-as-a-service model Position Description Visa Inc is looking for a Systems Analyst to work in the U.S. with the CyberSource Settlement & Reporting Application Support Team. The candidate will be responsible for providing settlement processing and report generation for our Enterprise and Small Business merchants, solving complex problems, and be involved with continuous application improvements and application deployment initiatives.

Must be able to work in a fast-paced environment, managing open systems UNIX and Windows job processes, troubleshoot job problems, and work internal tickets and merchant escalations.

Essential Functions

What we expect of you, day to day.

  • Function as a Subject Matter Expert for all Cybersource Settlement & Reporting applications

  • Support initiatives to enhance tool functionality with the tools, and engineering support teams

  • Manage the performance and tuning of applications, servers and configuration settings.

  • Provide second level support for merchant escalations, including evaluate issues reported by merchants and provide solutions

  • Work cross organizationally to resolve complex issues

  • Preparation and maintenance of internal documentation

As we reimagine work, it's important to find a balance between flexibility, collaboration and ensuring best-in-class availability for our Global Operations team.

This is a 24x7 rotating 12-hour shift alternating 3 days on, 2 days off, 2 days on, 3 days off.

Required to work OT as requested to cover staff shortages and training.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications

Basic Qualifications

* Bachelor's degree, OR 3+ years of relevant work experience

Preferred Qualifications

* 2 or more years of work experience

* 1 or more years of Unix experience

* Database experience and SQL skills

* Knowledge with scheduling tools CA-ESP, Mesos, Marathon, Quartz, Ozzie, CtrlM

* Understanding of Incident, Problem and Change management per the ITIL process.

* Payment processing experience or equivalent, e.g. finance industry

* Ability to work independently and work effectively as part of a cross-functional team

* Analytical and diagnostic skills, e.g., root cause analysis

* Must have a strong commitment to execution, follow through and timely communication

* Excellent writing and interpersonal skills with the ability to communicate effectively with both technical and non-technical customers

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 62,000.00 to 87,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.