eCommerce Customer Service Representative

3 months ago

Deerfield Beach, United States Spring Footwear Corp Full time

**eCommerce Customer Service Representative**

Pompano Beach, FL *Since 1991, Spring Footwear has made a difference in the lives of consumers who have depended on our brands to deliver comfort and style. Product innovation, quality, value and flexibility are the cornerstones that contribute to our success. This all leads to our mission:*

***To develop successful partnerships by creating and delivering the best quality, value, product and service every day***

As a B2C Customer Service Representative at Spring Footwear Corp., you are in a trusted position to help drive the growth of the direct-to-consumer business and be the best face and voice of our company. We strive to make every experience a positive one every time a customer contacts us. Through this position we aid in increasing sales by delivering outstanding customer experience and help improve user experience on a daily basis.

Our CSRs are responsible for addressing concerns and problems in an efficient and timely manner by taking ownership of each case from beginning to end. In this position you will work closely with other members of the Customer Service team in order to provide swift, efficient and consistent resolutions for our customers.

**Role & Responsibilities:**

* Engage directly with customers who contact us for a variety of topics ranging from helping them shop for a new pair of shoes, to finding that perfect accessory, or even problem-solving when everything doesn't go as planned. (This will primary be via inbound phone calls, but sometimes requires outbound follow-up, sending an email, or other forms of communication)

* Research and problem-solve to determine appropriate solutions for the customer and follow-up as needed to resolve issues.

* Ability to Handle a multitude of varying tasks.

* Operate with understanding, active listening, patience, empathy and kindness to customers and Team Members alike.

* Addressing concerns and problems in an efficient and timely manner by taking ownership of each case from beginning to end and using resources to execute.

* Ensure all customers escalations are handled properly or passed along to reporting manager when required. Follow through on all requests with all levels of the organization.

* Develop a thorough knowledge and understanding of company software, product and our customer.

* Help customers over the phone (sometimes other channels as needed) with a variety of topics, primarily using our internal computer software and systems to research solutions and document their accounts, so being detail-oriented is critical.

* Complete understanding of navigating our B2C website.

* Complete understanding of navigating Amazon seller account.

* Thorough understanding and enforcing of our policies and procedures.

**Qualifications:**

* Minimum 1 2 years direct to consumer experience, preferably in the Customer Service area.

* Superior written and oral communication skills.

* Excellent people skills.

* Problem-solving skills

* PC proficiency, including MS Word, Excel & Outlook

* Dependable

* Retail Shoe knowledge is a plus

* Experience with Gorgias or any other customer service platform a plus

* Shopify Experience a plus

* Must thrive in a fast-paced environment and possess the ability to adapt, multi-task, and meet deadlines

* Extremely organized, with excellent verbal and written communication skills and an acute attention to detail

* Strong work ethic and personal accountability

* Strong time management

**We offer:**

* Competitive wages and benefits

* Company paid holidays and vacation

* Profit sharing program

* Advancement opportunities

We encourage qualified candidates to apply and join our growing team

*Spring Footwear Corp. is an EEO employer, all employment is contingent upon a successful drug and background screening, as applicable to the job specifications. We administer the Florida Drug Free Workplace program, and as such, employees may be subject to reasonable suspicion drug tests, as ascribed by the Florida law.*

  • Ecommerce Customer Service Representative

    4 weeks ago

    Deerfield Beach, Florida, United States Spring Footwear Corp Full time

    About the RoleWe are seeking a highly skilled and customer-focused Ecommerce Customer Service Representative to join our team at Spring Footwear Corp. As a key member of our Customer Service team, you will be responsible for delivering exceptional customer experiences and resolving customer inquiries in a timely and professional manner.Key...

  • Ecommerce Customer Service Representative

    2 weeks ago

    Huntington Beach, California, United States Wayne Bulato HR Consulting Full time

    Job SummaryWe are seeking an Ecommerce Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients via phone, email, and chat.Responsibilities:Respond to customer inquiries in a timely and professional manner.Address customer questions and...

  • eCommerce Customer Service Rep

    2 weeks ago

    Huntington Beach, United States W. E. BULATO CO. Full time

    ECOMMERCE CUSTOMER SERVICE REPRESENTATIVE - HUNTINGTON BEACH, CALIFORNIA WEBCO HR, Inc. is seeking an eCommerce Customer Service Representative for one of our clients located in Huntington Beach, California. SUMMARY The eCommerce Customer Service Representative bridges the gap between technology and operations, using ASP.NET Shopping cart, Fishbowl Order...

  • Customer Service Representative

    6 days ago

    Cocoa Beach, Florida, United States Ron Jon Surf Shop of Fla., Inc. Full time

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced ecommerce environment? We're seeking a skilled Customer Service Representative to join our team at Ron Jon Surf Shop in Cocoa Beach. As a key member of our ecommerce department, you'll be responsible for providing top-notch support to our customers, ensuring...

  • Ecommerce Customer Service Director

    2 weeks ago

    Riviera Beach, Florida, United States MSI Recruiting Full time

    About the RoleThe Ecommerce Customer Service Manager is a critical position responsible for delivering exceptional customer experiences across various channels. This role oversees the day-to-day operations of the customer service team, ensuring timely and personalized resolutions to customer inquiries and issues.Key ResponsibilitiesLead and mentor a team of...

  • Ecommerce Customer Service Manager

    4 weeks ago

    West Palm Beach, Florida, United States Boarderie Cheese & Charcuterie Full time

    Job DescriptionCustomer Service Representative EcommerceBoarderie Cheese & Charcuterie is seeking a highly motivated and customer-focused Ecommerce Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our customers through various communication...

  • Ecommerce Customer Service Manager

    2 weeks ago

    Riviera Beach, Florida, United States MSI Recruiting Full time

    About the RoleThe Ecommerce Customer Service Manager is a critical position responsible for delivering exceptional customer experiences across various channels. This role oversees the day-to-day operations of customer service representatives, ensuring timely and personalized resolutions to customer inquiries and issues.Key ResponsibilitiesLead and mentor a...

  • eCommerce Customer Service Manager

    3 weeks ago

    Riviera Beach, United States MSI Recruiting Full time

    The Ecommerce Customer Service Manager is the frontline Ecommerce support for the resolution of inbound customer issues relating to customers’ orders, accounts, or other aspects of the customer experience. The Ecommerce Customer Service Manager will own many aspects of customer support; from building scripts for phone/email to driving initiatives to...

  • eCommerce Customer Service Manager

    3 weeks ago

    Riviera Beach, United States MSI Recruiting Full time

    The Ecommerce Customer Service Manager is the frontline Ecommerce support for the resolution of inbound customer issues relating to customers’ orders, accounts, or other aspects of the customer experience. The Ecommerce Customer Service Manager will own many aspects of customer support; from building scripts for phone/email to driving initiatives to...

  • eCommerce Customer Service Manager

    1 month ago

    Riviera Beach, United States MSI Recruiting Full time

    The Ecommerce Customer Service Manager is the frontline Ecommerce support for the resolution of inbound customer issues relating to customers’ orders, accounts, or other aspects of the customer experience. The Ecommerce Customer Service Manager will own many aspects of customer support; from building scripts for phone/email to driving initiatives to...

  • Ecommerce Customer Service Manager

    1 month ago

    Riviera Beach, Florida, United States MSI Recruiting Full time

    About the RoleWe are seeking a highly skilled Ecommerce Customer Service Manager to join our team at MSI Recruiting. As a key member of our customer service operations, you will be responsible for delivering exceptional customer experiences and driving business growth through effective customer support.Key ResponsibilitiesLead and mentor a team of customer...

  • Customer Service Representative

    3 months ago

    Deerfield Beach, United States Mr Rooter Plumbing Full time

    Initially, you'll team up with a more experienced customerservice representative to train on the knowledge and skills you'll need toperform. Once you are up to speed, you'll be the first point of contact inproviding an excellent experience for our cu Customer Service Representative, Customer Service, Representative, Retail, Plumbing

  • Customer Service Representative

    7 days ago

    Deerfield Beach, Florida, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC Job DescriptionJob Title: Customer Service RepresentativeJob Summary:We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. As a Customer Service Representative, you will be responsible for providing excellent customer service, taking customer orders, and maintaining a clean and organized store...

  • Customer Service Representative

    2 months ago

    Deerfield Beach, Florida, United States Tandym Group Full time

    A leading specialty services company, Tandym Group, is seeking a skilled Customer Service Representative to join their team in the Greater Chicago area. In this role, the Customer Service Representative will be responsible for managing customer inquiries and complaints, as well as processing orders, modifications, and escalating issues across various...

  • Customer Service Representative

    1 month ago

    Deerfield Beach, Florida, United States Spring Footwear Corp Full time

    Customer Service RepresentativePompano Beach, FL *At Spring Footwear Corp, we're committed to delivering exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in helping our customers find the perfect shoes.*We're seeking a highly motivated and customer-focused individual to join our team. As a Customer Service...

  • Customer Service Representative

    2 days ago

    Deerfield Beach, Florida, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Key Responsibilities:Greet customers and provide them with a positive and engaging experience.Take customer...

  • Customer Service Representative

    1 month ago

    Deerfield Beach, Florida, United States Insight Global Full time

    Job Title: Call Center RepresentativeLocation: Remote or OnsiteJob Type: Contract to HirePay Rate: $17-$18 HourlyDuration: 1 YearJob SummaryWe are seeking a highly organized and reliable Call Center Representative to join our team. As a Call Center Representative, you will be responsible for providing excellent customer service to our clients, handling...

  • Customer Service Representative

    2 weeks ago

    Deerfield Beach, Florida, United States State Farm Insurance Full time

    Job Title: Customer Service RepresentativeAt State Farm Insurance, we're seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative.Key Responsibilities:Provide exceptional customer service by responding to inquiries, resolving issues, and addressing customer concerns in a timely and professional...

  • Customer Service Representative

    2 weeks ago

    Deerfield Beach, Florida, United States Domino's Franchise Full time

    Job Title: Customer Service RepresentativeAt Domino's Franchise, we're looking for a talented Customer Service Representative to join our team. As a key member of our crew, you'll be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Process customer orders and respond to inquiries in...

  • Customer Service Representative

    1 week ago

    Deerfield Beach, Florida, United States U-Haul Full time

    Job Title: Customer Service Representative About the Role: We are seeking a friendly and motivated Customer Service Representative to join our team at U-Haul. As a Customer Service Representative, you will be the face of our company, providing exceptional service to our customers and ensuring they receive the help they need. Responsibilities: * Assist...