Lead, Loyalty Communications

5 days ago

Miami, United States Royal Caribbean Group Full time

Journey with us Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group’s Silversea brand has an exciting career opportunity for a full-time Lead, Loyalty Communications on the Consumer Marketing Team reporting to the Director, Consumer Marketing. This position will work on-site in Miami, Florida Position Summary: In this position, you will oversee communication to our Venetian Society (Loyalty) members, inclusive of the communication of various loyalty milestones, benefits, programs, experiences, offers, and more throughout the entire Loyalty lifecycle, with a major focus on personalized email automation. Under the direction of the Director, Consumer Marketing, you will work closely with CRM, Creative Services, Pre-Cruise Marketing, Loyalty Marketing, and more to develop Email, Direct Mail, and other One-to-One marketing campaigns to loyalty members. Essential Duties and Responsibilities: Owns the strategy, development, execution and reporting of all Global Loyalty lifecycle communications, including Next Tier, Cusp Communication, Welcome, Birthday, Anniversary, Year in Review, and more. Owns the execution of the Loyalty Newsletter, including partnering with various cross-functional departments to gather content. Briefs, QA’s and reports on Milestone, Announcement, Holiday campaigns via the email channel, with a specific focus on Loyalty POV for each campaign. Owns onboard communication (Flyers, letters, signage, etc.) where appropriate in terms of communicating Loyalty Program and benefits. Add Cross Brand Marketing. Partners closely with Pre-Cruise Marketing team to implement clear communication touchpoints of loyalty benefits ahead of guests’ voyages. Owns the post-voyage communication strategy to engage Venetian Society guests and encourage cruise repurchase. Partners closely with Web, CRM, and IT teams to develop a road map of Loyalty email enhancements that will improve the Venetian Society Journey. Implements advanced segmentation and personalization strategies based on guest value, guest category, zero-party data and other key differentiators. Facilitates the development of presentations to executive leaders. Qualifications, Knowledge and Skills: Advanced knowledge of Email Service Providers (such as Salesforce, Exact Target, CheetahMail, etc.). Well-versed in analytics platforms such as Power BI, Adobe, Google Analytics. Understanding of CAN-SPAM, GDPR and other communication laws and guardrails surrounding direct-to-consumer marketing. Experience launching highly personalized, dynamic Email and Direct Mail campaigns in partnership with IT, Business Intelligence, and CRM Teams. Bachelor’s degree in marketing, Advertising, or related field experience. Minimum of 5+ years’ experience working in loyalty, marketing, communications, or guest-centric role. Self-starter with excellent written and verbal communication skills. Strong organizational and presentation skills. Detail-oriented. Ability to multi-task and be flexible in a fast-paced environment. Proficient in Microsoft Office 365: Specially Excel and PowerPoint. We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. #J-18808-Ljbffr

  • Lead, Loyalty Communications

    3 days ago

    Miami, United States Royal Caribbean International Full time

    Lead, Loyalty Communications Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group’s...

  • Sr. Director, Loyalty Marketing

    6 days ago

    Miami, United States Royal Caribbean International Full time

    POSITION: Sr. Director, Loyalty Marketing LOCATION: Miami, FL REPORTS TO: AVP, Loyalty & Onboarding Marketing ABOUT US Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is...

  • Director, Lifecycle Marketing

    6 months ago

    Miami, United States Restaurant Brands International Inc Full time

    About Restaurant Brands International: Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®,...

  • Royal Caribbean International | Sr. Director, Loyalty Marketing | miami, fl

    6 days ago

    miami, United States Royal Caribbean International Full time

    POSITION: Sr. Director, Loyalty Marketing LOCATION: Miami, FL REPORTS TO: AVP, Loyalty & Onboarding Marketing ABOUT US Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is...

  • Royal Caribbean International | Sr. Director, Loyalty Marketing | miami, fl

    7 days ago

    miami, United States Royal Caribbean International Full time

    POSITION: Sr. Director, Loyalty Marketing LOCATION: Miami, FL REPORTS TO: AVP, Loyalty & Onboarding Marketing ABOUT US Royal Caribbean International is known for driving innovation at sea and has continuously redefined cruise vacationing since its launch in 1969. Each successive class of ships is an architectural marvel and pushes the envelope of what is...

  • Communication Infrastructure Accountant

    4 weeks ago

    Miami, United States MasTec Communications Group Full time

    About UsMasTec Communications Group is a leading national infrastructure construction company operating throughout the United States, with a strong commitment to supporting its employees and building a collaborative work environment. We are dedicated to the installation, maintenance, and upgrade of communication and utility infrastructure, including...

  • Sales Office Sales Director

    4 weeks ago

    Miami, Florida, United States Marriott International Full time

    Job OverviewThe Sales Office Sales Director - Revenue Growth and Customer Loyalty Expert is a key role within Marriott International's Group Sales Office, responsible for driving revenue growth and customer loyalty through exceptional sales and customer service skills. This role is ideal for a motivated and results-driven individual who is passionate about...

  • Hospitality Lead- SuViche Wynwood

    3 months ago

    Miami, United States Suviche Hospitality Group Full time

    Summary of Position: The Hospitality Lead plays a key role in driving revenue and enhancing guest experiences by providing exceptional service, building lasting relationships, and acting as an ambassador for our restaurant brand and company. This role is integral to increasing revenue through strategic guest engagement, personalized service, and a deep...

  • Hospitality Lead- SuViche Doral

    2 weeks ago

    Miami, United States Suviche Hospitality Group Full time

    Summary of Position: The Hospitality Lead plays a key role in driving revenue and enhancing guest experiences by providing exceptional service, building lasting relationships, and acting as an ambassador for our restaurant brand and company. This role is integral to increasing revenue through strategic guest engagement, personalized service, and a deep...

  • Branding & Communications – Technology Communications Manager.

    6 months ago

    Miami, United States Millennium Management Full time

    Branding & Communications – Technology Communications Manager The global Branding & Communications team is responsible for crafting and deploying branding and communications strategies for Millennium. We are seeking a Communications Manager responsible for helping to drive Millennium’s technology communications strategy and build awareness of our...

  • Marketing Communications Director

    4 weeks ago

    miami, United States BNMR GLVZ Full time

    We are seeking a highly organized and process-driven Marketing Communications Director to lead our communications efforts across a diverse range of industries. In this role, you will be responsible for managing end-to-end communication strategies, ensuring seamless collaboration between internal teams, and delivering impactful results for our clients.Key...

  • Senior Coordinator, Distribution Partner Marketing-Temp

    3 weeks ago

    Miami, United States Univision Communications Inc Full time

    ABOUT THE ROLE & TEAM: TelevisaUnivision Communications’ Content Distribution PartnerMarketing team is looking for a talented, driven, and experienced marketing Sr. Coordinator who has a strong interest in the media business and ever-evolving industry. Candidate will be responsible for the day-to-day account and project management and ongoing activities...

  • Internal Communications Leader

    4 days ago

    Miami, Florida, United States ChenMed Full time

    We are seeking a seasoned Internal Communications and Change Management leader to join our team at ChenMed. This is an exciting opportunity to drive business results through effective communication and change management strategies.The ideal candidate will have a proven track record of developing and implementing successful internal communications and change...

  • Community Manager

    2 months ago

    miami, United States AMPERSAND STUDIOS Full time

    Job DescriptionAmpersand Studios is the next generation of flexible workspace environments, existing to inspire and support creative people. We provide stunningly designed private offices and flexible workspaces, with full in-house Production and Event capabilities. Our overall strategy is focused on developing a hospitality-driven and member-centric...

  • Community Manager

    1 month ago

    miami, United States AMPERSAND STUDIOS Full time

    Job DescriptionAmpersand Studios is the next generation of flexible workspace environments, existing to inspire and support creative people. We provide stunningly designed private offices and flexible workspaces, with full in-house Production and Event capabilities. Our overall strategy is focused on developing a hospitality-driven and member-centric...

  • Community Manager

    2 months ago

    Miami, United States AMPERSAND STUDIOS Full time

    Job DescriptionAmpersand Studios is the next generation of flexible workspace environments, existing to inspire and support creative people. We provide stunningly designed private offices and flexible workspaces, with full in-house Production and Event capabilities. Our overall strategy is focused on developing a hospitality-driven and member-centric...

  • Utility - SEASONAL LG

    3 weeks ago

    Miami, United States Univision Communications Inc Full time

    JOB TITLE: Utility ABOUT THE ROLE & TEAM: Production Operations at Televisa Univision is looking for a Utility to join our team! Responsibilities include assisting the Camera Operators during show productions. Will also be tasked with assisting the Floor Manager with general studio functions including any needs that may arise on the floor. The Utility...

  • Senior Coordinator, Distribution Partner Marketing-Temp

    4 weeks ago

    Miami, United States Univision Communications Inc Full time

    ABOUT THE ROLE & TEAM: TelevisaUnivision Communications' Content Distribution PartnerMarketing team is looking for a talented, driven, and experienced marketing Sr. Coordinator who has a strong interest in the media business and ever-evolving industry. Candidate will be responsible for the day-to-day account and project management and ongoing activities for...

  • Global Technology Communications Specialist

    6 days ago

    Miami, Florida, United States Millennium Management Full time

    OverviewMillennium Management is seeking a highly skilled and experienced communications professional to lead our technology communications strategy. As a member of the Branding & Communications team, you will play a critical role in crafting and deploying branding and communications strategies for our global organization.

  • Director, External Communications

    3 weeks ago

    Miami, United States Royal Caribbean Group Full time

    Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world. The Royal Caribbean Group's Corporate Communications Team has an...