Customer Service Representative

3 weeks ago

Lubbock, United States Karma Gifts Inc Full time

Job Title: Customer Service Representative Location: Lubbock, Tx Stephen Joseph Companies have been in business for 40 years We are seeking talented professionals to continue to scale our operations. We are a family company that creates fun, fresh and unique products that are sold around the world. The company is comprised of several divisions including Julie + Joe, a line of souvenir apparel and accessories, Stephen Joseph Gifts, a line of children’s gift products and Karma Gifts, a women’s lifestyle brand.We are looking for an energetic Customer Service Representatives to provide excellent customer service to our nationwide sales teams and customers. Y ou will play a integral role in ensuring our customers receive exceptional service and assistance throughout their purchasing journey. This position offers a unique opportunity to engage with our diverse customer base, build relationships, and contribute to our sales growth. Responsibilities: Provide Outstanding Customer Service: Serve as the primary point of contact for customer inquiries, feedback, and concerns via phone, email, and chat. Demonstrate empathy, patience, and professionalism in every interaction to ensure a positive customer experience. Assist with Sales: Actively engage with customers to identify their needs, recommend products, and facilitate sales transactions. Utilize product knowledge and sales techniques to upsell and cross-sell relevant items, maximizing revenue opportunities. Order Processing: Process customer orders accurately and efficiently using our internal systems. Coordinate with various departments, including shipping and inventory, to ensure timely order fulfillment and delivery. Resolve Issues: Address customer complaints and escalations promptly and effectively, striving to achieve swift resolutions and customer satisfaction. Collaborate with internal teams to resolve complex issues and prevent recurrence. Product Knowledge: Maintain up-to-date knowledge of our product catalog, including features, benefits, and availability. Stay informed about industry trends, competitor offerings, and customer preferences to better assist customers and drive sales. Documentation and Reporting: Document customer interactions, inquiries, and resolutions accurately in our internal system. Generate reports on customer service metrics, sales performance, and customer feedback to inform decision-making and improve processes. Support Team Collaboration: Collaborate closely with the sales team, marketing team, and other departments to align on goals, initiatives, and customer-centric strategies. Share insights and feedback from customers to contribute to product development and marketing efforts. Qualifications: Previous experience in customer service and/or sales roles. Excellent communication skills, both verbal and written, with a strong ability to engage and connect with customers. Empathy, patience, and a customer-centric mindset with a genuine desire to help others. Strong problem-solving skills and the ability to handle challenging situations calmly and professionally. Proficiency in using various softwares, Microsoft Office Suite, and other relevant tools. High attention to detail and accuracy in order processing and documentation. Ability to work independently as well as collaboratively in a fast-paced, team-oriented environment. Flexibility to adapt to changing priorities and business needs. #J-18808-Ljbffr

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