Customer Experience Associate

3 weeks ago


Cincinnati, United States Baerlocherusa Full time

Customer Experience Associate - Manufacturing

5 days ago

Requisition ID: 1077 Company Profile: The Baerlocher group of companies is one of the world's leading additive suppliers, drawing on experience from more than 200 years of company history. We are known as a leading producer of additives developed for the processing of PVC and SPA products. The company provides solutions for window profiles, pipes, cables, floorings, foils, films and many other applications with a focus on offering a wide range of innovative additives that meet the highest requirements in terms of efficiency, sustainability, and finished product quality. Job Summary: Baerlocher USA headquartered in Cincinnati, OH is looking for an energetic and detail-oriented member of the commercial team as part of the customer service group. This position is responsible for day-to-day management of orders, inquiries, and relationships with current and prospective customers. Duties/Responsibilities: Answer incoming customer calls, emails, and faxes Receive and enter customer orders Communicate with production, lab, warehouse, and other departments to ensure orders are shipped on time Schedule carriers to pick up customer orders Create shipping paperwork for the warehouse and carriers Maintain current account information Invoice each order and send the invoice to the customer Work in conjunction with Account Managers to help sell additional products and services to customers Serves as a key contact for customers regarding orders and responds to customer inquiries in a timely manner Required Skills/Abilities: Ability to foster good working relationships with customers, account managers, and other departments within the organization Exhibits appropriate tone in both written and oral communication with internal and external customers Builds partnerships with account managers, customer contacts, and other departments to meet customer needs and expectations Collaborates with senior customer experience specialist and customer experience manager to build and deliver solutions that meet customer needs and expectations Builds strong internal network across various functional groups Excellent verbal and written communication skills Proficient with the Microsoft suite of applications A strong work ethic with the ability to take initiative and work under pressure Education/Relevant Industry Experience Minimum: High School Diploma and 2-years relevant professional experience, or Associate degree Proficient with the Microsoft suite of applications Strongly Desired: Working knowledge of SAP Experience with CRM (Customer Relationship Management) system Physical Requirements: Prolonged periods of sitting at a desk Yearly bonus Paid vacation 14 paid holidays Health, dental, and vision plans Company paid life insurance, short term disability, and long term disability 401(k) with company matching contribution

#J-18808-Ljbffr



  • Cincinnati, United States Baerlocher USA Full time

    Job Description Job Description Company Profile: The Baerlocher group of companies is one of the world's leading additive suppliers, drawing on experience from more than 200 years of company history. We are known as a leading producer of additives developed for the processing of PVC and SPA products. The company provides solutions for window profiles, pipes,...


  • Cincinnati, United States Baerlocher USA LLC Full time

    Job DescriptionJob DescriptionCompany Profile:The Baerlocher group of companies is one of the world's leading additive suppliers, drawing on experience from more than 200 years of company history. We are known as a leading producer of additives developed for the processing of PVC and SPA products. The company provides solutions for window profiles,...


  • Cincinnati, United States Hertz Full time

    Wage: $16.50/hour PLUS A Sign on Bonus- $1000 ($250 paid at 60days, $250 paid at 90 days and $500 paid at 180 days) Location: 3057 Terminal Drive, Hebron, Kentucky, 41048 Schedule: Mid-shifts/Night Shifts | OT is Mandatory Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a...


  • Cincinnati, OH, 45208, Hamilton County, OH, United States Hertz Full time

    Wage: $16.50/hour Plus a $1000 Sign on Bonus!! ($250 paid at 60 days, $250 paid at 90 days and $500 paid at 180 days). Location: 3057 Terminal Drive, Hebron, Kentucky, 41048 Schedule: Mid-shifts/Night Shifts | OT is Mandatory Benefits and Perks: Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are...


  • Cincinnati, United States Response Marketing Full time

    The Customer Communications Associate is responsible for the daily communications and interactions between current customers and potential new customer leads. Being a part of the Customer Communications division means you must be proficient and current on all consumer relations strategies and tactics, report daily to the Director of Customer Outreach, and...


  • Cincinnati, United States Protective Industrial Products Full time

    Job DescriptionJob DescriptionJob SummaryThis position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenance, billing, invoicing and problem resolution. Essential FunctionsResponsible for...


  • Cincinnati, United States Protective Industrial Products Full time

    Job DescriptionJob DescriptionJob SummaryThis position is responsible for providing day-to-day support for the PIP/WCPG business functions. Activities include but are not limited to order review and contract interpretation, account creation, order processing, account maintenance, billing, invoicing and problem resolution. Essential FunctionsResponsible for...


  • Cincinnati, United States Hertz Full time

    The Customer Service Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Wage: $15.75/hour Location: 3057 Terminal Drive, Hebron, Kentucky,...


  • Cincinnati, United States the trak group Full time

    Job DescriptionJob DescriptionCustomer Service Associate Join our team and be a vital part of our operations, managing daily tasks in a stable yet dynamic work environment!Why you should work here:Large company stability with the opportunity to work independently in a smaller office environment.Perfect for individuals who thrive in solitary work...


  • Cincinnati, United States The Hertz Corporation Full time

    The Customer Service Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support. Wage: $15.75/hour Location: 3057 Terminal Drive, Hebron, Kentucky,...


  • Cincinnati, United States the trak group Full time

    Job DescriptionJob DescriptionAdministrative/Customer Service Associate Utilize your experience in wire transfers or related fields to provide exceptional service to our clients while enjoying the camaraderie of a dedicated team.Why you should work here:Join a great team in a stable environment with a high level of tenure.Opportunity to work with a...

  • Business Analyst

    2 weeks ago


    Cincinnati, United States Concentrix CVG Customer Management Group Full time

    Concentrix CVG Customer Management Group Inc., Cincinnati OH, has multiple openings for the position of Business Analyst. Work will be performed in various unanticipated locations throughout the U.S. Travel and/or relocation is required. Telecommuting may be permitted. The Business Analyst will evaluate business problems and potential for automated...

  • Marketing Associate

    2 weeks ago


    Cincinnati, United States Resurgence Management Full time

    Job DescriptionJob DescriptionWell-established Marketing and Sales Firm in Cincinnati invites you to join our team as a Marketing Associate. This opportunity offers a great culture and growth within the company for entry-level individual who is interested in developing their skills further. Resurgence Management is looking for a motivated Marketing...


  • Cincinnati, United States Kuehne Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Ohio Valley branches (Cincinatti (Kentucky), Colombus, Cleveland and Pittsburgh) are looking for a new Air Logistics Customer Care Specialist to join our Air...

  • Seasonal Associate

    3 weeks ago


    Cincinnati, United States At Home Stores LLC Full time

    Job Description $11.00-14.30/hour Our Part-Time Seasonal Associate joins the team for a specified amount of time, hours vary depending upon workload demand and other business needs. They perform a variety of tasks as directed by leadership, assists in other areas of the warehouse as needed and follows proper safety and security procedures. PLEASE NOTE: This...


  • Cincinnati, Ohio, United States Kuehne Nagel Full time

    Are you thinking about improving your career development and your professional growth? We invite you to join one of the most successful international logistics organizations here at Kuehne+Nagel. Our Ohio Valley branches (Cincinatti (Kentucky), Colombus, Cleveland and Pittsburgh) are looking for a new Air Logistics Customer Care Specialist to join our Air...


  • Cincinnati, United States EssilorLuxottica Full time

    GENERAL FUNCTION Our Sales Associates are vital to the success of Sunglass Hut. You will bring an authentic, fun and energic experience to all customers while helping them find premium quality eyewear.MAJOR DUTIES AND RESPONSIBILITIES Consistently deliver sales plan and company objectives through cultivating new and existing customer relationships building...


  • Cincinnati, United States Acosta Full time

    RESPONSIBILITIES Receive order issues from external parties in a professional manner. Resolve issues with knowledge, experience, research, and communication with internal and external groups. Update order in order system as necessary. Review dashboard for alerts on a daily (hourly) basis. Escalate unresolved issues to appropriate parties,...

  • Sales Associate

    3 weeks ago


    Cincinnati, United States UNTUCKit Full time

    "Is your passion in retail?" We are looking for a Retail Sales associate at our store in Cincinnati, OH. The ideal candidate will have prior Customer Service experience and solid working knowledge in a retail store environment. "Do you have the gift of motivating those around you?" The Sales Associate will have a working knowledge of all things UNTUCKit,...


  • Cincinnati, United States Response Inc. Full time

    Job DescriptionJob DescriptionResponse Inc. is a business consulting firm looking to hire a talented individual to take our company to new heights. Our mission is to continue facilitating the growth of our partners through innovative marketing campaigns and intangible brand strategies with consumers that diverge us from competitors. As a Brand Sales...