Customer Service Rep/Office Assistant

5 months ago

Charlotte, United States Spring-Green Lawn Care Full time
Job description

We are a growing Lawn Care company and looking for a customer-oriented service representative with a strong desire to serve the customer. You should enjoy talking on the phone/texting and always be positive and helpful. You should have an ability to solve problems while being enthusiastic and creative. You should be ready to learn new software and be efficient on computers. You must be able to improvise and help create systems to have an efficient office. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete data entry to our crm software
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Managing the company social media account
Skills
  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively

This can be a flexible part-time position or full time with benefits. Can lead to a full-time Office Manager position for the right person with office management experience.

Compensation: $15.00 - $20.00 per hour

For generations, Spring-Green has been beautifying neighborhood lawns and landscapes and enriching lives in the communities we serve. As your locally owned and operated neighborhood lawn care professionals, we take our community and environmental responsibilities seriously. We embrace the industry's best practices to provide tailored lawn, pest and tree service recommendations that meet the specific needs of our customers, while delivering the highest quality of service.

Spring-Green Lawn Care Corp. is the franchisor of the Spring-Green® franchised system. Each Spring-Green® franchised business is independently-owned and operated by an independent franchisee performing services. If you are offered, and accept, a position with a Spring-Green® franchisee, you are employed by that franchisee, and NOT by Spring-Green Lawn Care Corp., nor any of its parents or affiliates. The hiring franchisee is solely responsible for all of its employment decisions including hiring, termination, discipline, compensation and benefits. Neither Spring-Green Lawn Care Corp. nor any of its parents and affiliates have any input or involvement in such matters. Any questions about posted positions or the hiring process must be directed to the Spring-Green® franchisee posting the position.

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