Patient Services Lead

4 weeks ago

Atlanta, United States Pinnacle Fertility Full time

Pinnacle Fertility is the nation's fastest-growing physician-centric fertility care platform, supporting more than 25 high performing fertility clinics and comprehensive fertility service providers nationwide. Under a united mission of fulfilling dreams by building families, Pinnacle clinics offer innovative technology and processes, compassionate patient care, and comprehensive fertility treatment services, ensuring families receive a high touch experience on their path to parenthood.

The Patient Services Lead is an ideal opportunity for those seeking to play a key role in guiding fertility patients on their journey to parenthood. If you are customer service-oriented, compassionate, and thrive in a fast-paced environment with diverse responsibilities, this position is perfect for you. As the Patient Services Lead at Pinnacle, you will engage with patients throughout their journey while leading a multidisciplinary team to ensure the highest standard of patient care.

We are seeking a Patient Services Lead to join our dedicated team at Pinnacle Fertility in Atlanta, GA. This is a full-time, 40 hours per week, benefits eligible position.

RESPONSIBILITIES

  • Responsible for ensuring efficient patient flow, monitoring and managing all aspects of appointments, emails, dashboard messages, patient inquiries, and patient accounts
  • Oversee vendor coordination and management for office supplies, cleaning, and maintenance; handle fellows kits, patient gifts, and routine compliance checks (e.g., fire extinguishers, safety lights, fire drills) to support office operations and Quad A compliance.
  • Provide leadership and manage the FO team, interview, hire, train, and all aspects of performance management, including coaching, guidance, evaluations, corrective action, and terminations
  • Work with the Executive Director to ensure the front desk scheduling, including payroll and time off requests, meet the needs of the clinic
  • Manage the Physician(s) schedule to fill gaps, move patients, and manage the waitlist to ensure consistent patient flow
  • Maintain all company policies and practices and provide training to guarantee compliance with healthcare regulations, maintain accurate patient records, billing, and coding tasks
  • Other duties and projects as assigned
POSITION REQUIREMENTS
  • Bachelor's Degree or equivalent combination of education and experience
  • 1-2 years experience in customer service / front desk
  • Must have excellent communication skills with both internal and external customers.
  • Ability to clearly communicate effectively in person, by phone and in writing.
  • Must have the ability to effectively deal with stressful situations in a calm and productive manner while maintaining the highest degree of customer satisfaction.
  • Maintains strictest confidentiality.
  • Excellent customer service skills
  • Spanish-speaking proficiency is preferred


COMPENSATION & BENEFITS

$25.00-$28.00 hourly

Final compensation offers will be determined based on factors such as years of experience, skills, and qualifications. In addition to competitive compensation, we offer a comprehensive benefits package, including healthcare, dental, life, and vision insurance. Other benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

DIVERSITY & INCLUSIVITY

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal-opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

  • Patient Advocate

    3 weeks ago

    Atlanta, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be 100% onsite at a hospital in Atlanta, GA. The Full Time schedule for this role will be Monday-Friday 8:00AM-4:30PM.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their...

  • Lead Patient Care Coordinator

    3 months ago

    Atlanta, United States Upperline Health Full time

    About UsUpperline Health launched in 2017 and is one of the nation's leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing complications...

  • Lead Patient Care Coordinator

    4 weeks ago

    Atlanta, United States Upperline Health Full time

    About Us If you are considering sending an application, make sure to hit the apply button below after reading through the entire description. Upperline Health launched in 2017 and is one of the nation’s leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services...

  • Lead Patient Care Coordinator

    4 weeks ago

    Atlanta, United States Upperline Health Inc Full time

    About UsUpperline Health launched in 2017 and is one of the nation’s leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing...

  • Lead Patient Care Coordinator

    2 months ago

    Atlanta, United States Upperline Health Full time

    About Us Upperline Health launched in 2017 and is one of the nation's leading comprehensive and coordinated lower extremity healthcare organizations. Upperline Health provides the highest quality integrated health services to more patients in need through a skilled and compassionate team. We specialize in targeting patients at risk of developing...

  • Patient Advocate

    3 weeks ago

    Atlanta, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be 100% onsite at a hospital in Atlanta, GA. The Full Time schedule for this role will be Monday-Friday 11:30AM-8:00PM.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their...

  • Patient Advocate

    7 days ago

    Atlanta, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be 100% onsite at a hospital in Atlanta, GA. The Full Time schedule for this role will be Monday-Friday 11:30AM-8:00PM. Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover their...

  • Patient Transporter Lead

    4 weeks ago

    Atlanta, United States Emory Healthcare Full time

    Overview Be inspired. Be valued. Belong.  At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health...

  • Patient Services Representative

    4 weeks ago

    Atlanta, United States GTT, LLC Full time

    Job Title: Patient Services Representative (PSR)Contract Duration: 6+ MonthsLocation: Atlanta, GAJob Type: OnsiteShift/Time Zone: Monday to Friday, 8:00 AM - 5:00 PMJob Description:Are you a dedicated healthcare professional with a passion for patient care? We're seeking a skilled Patient Services Representative II to join our team. In this role, you'll be...

  • Patient Services Representative

    1 month ago

    Atlanta, United States Global Technical Talent Full time

    Job Title: Patient Services Representative (PSR) Contract Duration: 6+ Months Location: Atlanta, GA Job Type: Onsite Shift/Time Zone: Monday to Friday, 8:00 AM - 5:00 PM Job Description: Are you a dedicated healthcare professional with a passion for patient care? We're seeking a skilled Patient Services Representative II to join our team. In this role,...

  • Patient Advocate

    3 weeks ago

    Atlanta, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located 100% onsite at a hospital in Atlanta, GA. The Full Time schedule for this role will be Monday-Friday 9:30am-6:00pm.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover...

  • Patient Advocate

    7 days ago

    Atlanta, United States Elevate Patient Financial Solutions Full time

    Elevate Patient Financial Solutions has an exciting career opportunity available as a Patient Advocate. This position will be located 100% onsite at a hospital in Atlanta, GA. The Full Time schedule for this role will be Monday-Friday 9:30am-6:00pm.Job Summary The purpose of this position is to connect uninsured hospital patients to programs that will cover...

  • Phlebotomist Patient Services Representative

    4 weeks ago

    Atlanta, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services RepresentativeContract Duration: 4 MonthsWork Type: OnsiteLocation: Atlanta, GAJob Description:Join our team as a Phlebotomist Patient Services Representative II and make a positive impact on patient care.As a Phlebotomist Patient Services Representative II, you will play a crucial role in providing exceptional...

  • Phlebotomist Patient Services Representative

    1 day ago

    Atlanta, United States GTT, LLC Full time

    Job Title: Phlebotomist Patient Services RepresentativeContract Duration: 6 MonthsWork Type: Onsite, Monday to Friday 8 am - 5 pmLocation: Atlanta, GAAbout the Role:As a Patient Services Representative II (PSR II), you'll play a vital role in our patient care team. You'll be responsible for drawing blood samples, preparing specimens, and providing...

  • Patient Service Representative

    7 months ago

    Atlanta, United States Dental Care Alliance Full time

    The Receptionist is the first line of customer service for all patients and visitors entering our office. They will greet patients, sign them in, schedule future appointments, and handle incoming phone calls. They will assist patients in accordance w Patient, Representative, Customer Service, Service, Retail, Healthcare

  • Patient Service Representative

    2 months ago

    Atlanta, United States Ankle and Foot Centers of Georgia Full time

    Position: Patient Service Representative. Classification: Non-Exempt. Department: Front Desk. Reports To: Physician SUMMARY/ OBJECTIVE - The Patient Service Representative is responsible for clinic operations related to customer service, checking pat Patient, Representative, Service, Customer Service, Retail, Healthcare, Skills

  • Patient Services Representative

    2 months ago

    Atlanta, United States US Fertility Full time

    Job DescriptionEnjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we...

  • Patient Services Representative

    2 months ago

    Atlanta, United States US Fertility Full time

    Job Description Enjoy what you do while contributing to a company that makes a difference in people's lives. Shady Grove Fertility, one of the premier fertility centers in the United States, continually seeks experienced, compassionate, and dynamic team players who are committed to delivering exceptional patient care to join our growing practice.The work we...

  • Patient Services Coordinator

    1 month ago

    Atlanta, Georgia, United States US Fertility Full time

    Empowering Patient CareWe are seeking a highly skilled and compassionate Patient Services Representative to join our team at Shady Grove Fertility. As a key member of our patient care team, you will play a vital role in delivering exceptional service and support to our patients.Key Responsibilities:Maintain accurate and up-to-date patient records, ensuring...

  • Patient Services Specialist

    2 weeks ago

    Atlanta, United States Zoll Data Systems Full time

    This position is responsible for handling all communication with patients who received a Watch. PAT device as part of the Watch. PAT Direct Service. Essential Functions. Manage a large volume of outbound calls in a timely manner. Follow communication Patient Services, Specialist, Patient, Account Manager, Salesforce, Technology, Healthcare