Customer Service Associate

2 months ago

Lawrence, United States Capfed Full time

** Customer Service Associate**

**Job Category****:** Retail Operations **Requisition Number****:** CUSTO02799 Showing 1 location **Job Details**

**Description**

**Availability Needed:** Monday - Friday 2:00 p.m. - 6:00 p.m., Saturday 8:45 a.m. - 12:00 p.m.

**Role**

Responsible for accurately processing financial transactions and being an effective source of information for our customers: in lobby, drive-thru window or by telephone. Provides friendly, professional, confidential and effective assistance to customers and Bank associates assuring a positive experience and minimizing wait time.

**Essential Duties & Responsibilities**

* Performs teller transactions as defined by the Bank. Balances cashbox daily to ensure accuracy in transactions and notifies supervisor regarding any offages. Participates in the rotation of vault duties, including the daily balancing of the vault when it is used.

* Research, troubleshoot and resolve basic external and internal customer inquiries as needed.

* Answer incoming calls verifying the identity of the caller. Determine the needs of the caller and minimize the time and effort to resolve their concerns.

* Use every customer contact as an opportunity to advise customers about additional services or programs that might benefit them. Updates the Banks tracking system related to customer recommendations and referrals as defined by the Bank.

* Assists customers with maintenance on existing accounts as defined by management.

* Assists other departments and branches with transactions as needed; provides support for the department and branch management in fulfilling customer requests.

* Maintains the most stringent standards of customer service confidentiality.

* Perform other duties as assigned.

* Participate in proactive team efforts to achieve departmental and company goals.

* Must comply with current applicable laws, regulations and bank policies and procedures. Comply with all safety policies, practices and procedures. Report all unsafe activities to supervisor and/or Human Resources.

**Requirements**

* Minimum of six months of experience which included customer service responsibilities. Cash handling is preferred.

* A high school degree or equivalent. Education beyond the high school level may be credited for experience.

* Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others both inside and/or outside the organization, generally regarding routine matters for purposes of giving or obtaining information, as well as updating or referring, which typically require short discussions.

* Ability to communicate with customers (greet, put at ease, instill confidence in Capitol Federal and self), explain products and services in an understandable manner, explain and compare features and benefits of different products, relate to each individual customers particular needs, accurately answer customers questions, identify customers problems and present solutions.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

  • Customer Service Associate

    2 months ago

    Lawrence, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Lawrence, Kansas **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits...

  • Customer Service Associate

    17 hours ago

    Lawrence, Kansas, United States The Salvation Army Central Territory Full time

    Job DescriptionThe Salvation Army Central Territory is seeking a highly motivated and customer-focused Store Sales Associate to join our team. As a key member of our retail team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to the overall success of our store.Key...

  • Customer Service Associate II

    2 months ago

    Lawrence, United States Capfed Full time

    ** Customer Service Associate II** **Job Category****:** Retail Operations **Requisition Number****:** CUSTO003042 Showing 1 location **Job Details** **Description** Capitol Federal is looking for someone that is passionate about making a difference or wants to build a career in banking. For over 125 years, Capitol Federal has helped shape the future of...

  • Cashier & Customer Service Associate

    3 weeks ago

    Lawrence, United States P.C. Richard & Son Full time

    This position is listed at the following store location: Lawrenceville - 3350 US Highway 1 The Cashier & Customer Service Associate position mainly focuses on various clerical duties and customer service working within our retail showroom office, including but not limited to: Providing excellent customer service both on the phone and in person. Heavy...

  • Customer Service Associate

    1 week ago

    Lawrence, New York, United States Burger King Full time

    Position Overview:A Cashier at Burger King plays a vital role in delivering exceptional service to our Guests. This position is essential in creating a welcoming atmosphere that enhances customer satisfaction.Key Responsibilities:- Provide prompt and courteous service to all customers.- Ensure accuracy in processing transactions and handling cash.- Maintain...

  • Garden Center Merchandiser

    1 month ago

    Lawrence, United States National Garden Service Full time

    Job DescriptionJob DescriptionJOB DESCRIPTIONIs the garden center, greenhouse or plant nursery your happy place? Do you enjoy working outdoors, starting in the morning each day? Are you seeking a part time job that is seasonal in nature (approximately March-December)? If this sounds like you, we invite you to apply with us!**Our Part-Time, Seasonal Garden...

  • Customer Service Associate

    4 days ago

    Lawrence, New York, United States Burger King Full time

    Position Overview:A Cashier at Burger King plays a vital role in delivering exceptional service to our Guests. This position is essential as it represents the initial interaction that Guests have with our brand.Key Responsibilities:- Provide timely and courteous service to all customers.- Ensure a welcoming atmosphere that exceeds Guest expectations.-...

  • Sales & Customer Service Associate

    3 months ago

    Lawrence, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Jayhawk Massage 4931 W 6th St Lawrence KS 66049 Do you have a passion for helping others? At the Massage Envy Jayhawk Massage, Inc franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience...

  • Loss Prevention Customer Service Associate II

    17 hours ago

    Lawrence, Massachusetts, United States Marshalls Full time

    Job Summary:As a Customer Service Associate at Marshalls, you will be responsible for delivering exceptional customer experiences and supporting a positive store culture. Your key responsibilities will include:Role Modeling Customer Experience: You will embody the company's customer experience practices, providing excellent service to both internal and...

  • Pharmacy Customer Service Associate

    3 weeks ago

    Lawrence, United States Walgreens Full time

    Job Responsibilities Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible...

  • Customer Service Representative

    18 hours ago

    Lawrence, Kansas, United States Sun Tan City - JB and Associates Full time

    Job OverviewSun Tan City - JB and Associates is seeking a highly motivated and customer-focused individual to join our team as a Part Time Retail Sales Associate. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with clients, and driving sales growth.Key...

  • Customer Care Associate

    4 days ago

    Lawrence, Kansas, United States Capfed Full time

    Customer Care Associate - Call CenterHandle incoming inquiries and assess the requirements of the caller.Deliver direct assistance to clients or connect them with the suitable team member.Capable of resolving customer issues and gaining expertise in various platforms.Provide exceptional service to clients.Availability Required: Sunday 12:00 p.m. - 5:00 p.m.,...

  • Customer Support and Marketing Associate

    1 week ago

    Lawrence, Kansas, United States Otw Llc Full time

    Join Our Team as a Customer Support and Marketing AssociateAre you a motivated individual with a strong commitment to delivering exceptional customer service? Do you take pride in ensuring customer satisfaction? If so, Otw Llc is seeking a Customer Support and Marketing Associate to enhance our team. Our goal is to build strong connections with our customers...

  • Customer Service Representative

    20 hours ago

    Lawrence, Kansas, United States U.S. Engineering Full time

    Job DescriptionU.S. Engineering is a leading provider of engineering services, with a rich history dating back to 1893. Our company's success is built on a foundation of innovation, adaptability, and a commitment to excellence.The Service Account Manager plays a critical role in driving business growth and customer satisfaction. This position is responsible...

  • Sales & Customer Service Associate

    3 weeks ago

    Lawrence Twp, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Princeton Do you have a passion for helping others? At the Massage Envy Princeton franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on...

  • Banking Customer Service Representative

    4 days ago

    Lawrence, Kansas, United States Capfed Full time

    Customer Service Associate IIJob Category: Retail Operations Requisition Number: CUSTO003042Job OverviewCapitol Federal is seeking an individual who is enthusiastic about making a positive impact and is interested in pursuing a career in the banking sector. With over 125 years of experience, Capitol Federal has been a cornerstone in the Midwest banking...

  • Financial Services Associate

    4 days ago

    Lawrence, Kansas, United States Capfed Full time

    Position Title: Customer Service Associate IIJob Category: Retail OperationsJob Overview:Capitol Federal is seeking an individual who is dedicated to making a positive impact and wishes to advance their career in the banking sector. With a legacy spanning over 125 years, Capitol Federal has been a cornerstone of banking in the Midwest, and we believe that...

  • Customer Service Representative

    1 month ago

    Lawrence, United States Kansas Turnpike Authority Full time

    Job DescriptionJob DescriptionShift Varies:M-F, 9:30AM - 6:30PM/ 8:00AM - 5:00PMSummaryThe CSR is responsible for addressing customer questions, complaints and billing inquiries with the highest level of courtesy and professionalism while offering solutions with the objective of retaining the customer's trust and satisfaction. This position opens,...

  • Customer Service Representative

    1 month ago

    Lawrence, United States Kansas Turnpike Authority Full time

    Shift Varies:  M-F, 9:30AM - 6:30PM / 8:00AM - 5:00PM  Summary The CSR is responsible for addressing customer questions, complaints and billing inquiries with the highest level of courtesy and professionalism while offering solutions with the objective of retaining the customer's trust and satisfaction. This position opens, maintains and takes payments...

  • Customer Service Representative

    3 weeks ago

    Lawrence, United States Kansas Turnpike Authority Full time

    Shift Varies:  M-F, 9:30AM - 6:30PM | 8:00AM - 5:00PM Schedule varies 9:30a-6:30p / 8:00a-5:00p  Summary The CSR is responsible for addressing customer questions, complaints and billing inquiries with the highest level of courtesy and professionalism while offering solutions with the objective of retaining the customer's trust and satisfaction. This...