User Support Specialist
2 weeks ago
Title: User Support Technician
San Diego, CA
6 months + extension
Monday – Friday 8am to 5pm
Please ensure you read the below overview and requirements for this employment opportunity completely.
Note: Must have experience with executive support. Need someone that has experience working with senior level executives.
Manager Notes (UPDATED)
Technology Requirements - Win 10 and 11, Office365, Dell computers, Apple iPhone and iPad, PC troubleshooting. Active Directory, Exchange
Role involves answering help desk phone calls
Route help desk tickets to appropriate technicians or support groups
- Provide on the spot troubleshooting as time allows
- Provide support through online chat system
- Provide walk up support - Provide local support for systems installation, upgrades, troubleshooting
- The manager would like to see candidates with experience with executive support - someone that has experience working with senior level executives.
- Preferred background/prior work experience? 1-2 years experience.
- REQUIRE Highter than average personable skills as the user will be internally customer facing.
IS Helpdesk support on rotating basis with some after-hours coverage - Answer help desk phone calls - Route help desk tickets to appropriate technicians - Provide on the spot troubleshooting as time allows - Provide local support for the following systems installation, upgrades, troubleshooting: PC and or Laptop Hardware and Software o Network Peripherals and Printers Telephone System Maintain loaner laptops and projectors Manage PC and or Network Inventory
Thanks
Ritika Aithmian
Lead Recruiter
D : +1 (XXX) XXX-XXXX (P)| +1 (XXX) XXX-XXXX
Ritika.aithmian@mastechdigital.com
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