Desktop Support Specialist

2 weeks ago


San Diego, United States Planet Technology USA Full time

12 months contract onsite

San Diego, CA 92122



If you are interested in applying for this job, please make sure you meet the following requirements as listed below.

Responsibilities:

  • A key member of the global End User Services team, shared responsibility of effectively managing the Service Management queues in accordance with priority and commitment
  • Together with the global End User Services team, collective responsibility to ensure the efficient staffing of the Help 24x5 call center support service
  • Professional, well presented and motivated individual providing support to Illumina’s general userbase through various communication channels
  • Deliver exceptional results by effectively handling one's personal workload and collaborating effectively with the End User Services Team
  • Adhere to Global Information Services policies and procedures supporting the business through best practices and great customer service
  • guidance to both new and existing junior members of the End User Services team
  • Occasional requirement for after-hours support as needed (Shared burden and low volume expected)

Requirements:

  • Experience working in an ITIL environment
  • Knowledge of Windows, Mac, iOS and Android operating systems
  • Excellent customer service approach
  • Clear and adaptive communication style
  • The ability to multitask, effectively determine priorities and meet SLA’s
  • Experience supporting Company Executives directly
  • Creation of support documentation, guides, and manuals

Skills

  • Active Directory
  • Customer Service
  • ServiceNow ticketing system
  • ITIL
  • Apple macOS/iOS
  • Windows 10/11


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