Service Desk Analyst

1 month ago


El Paso, United States Govcio LLC Full time

Overview:

GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H.

Responsibilities:

Provide program support as a Service Desk Technician supporting ARPA-H. Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. Supporting Tier 1 on-site installation, implementation, maintenance, troubleshooting and repair of desktops, notebooks, printers, iPads, and associated peripherals. Troubleshoot and resolve issues involving Microsoft Windows, desktop applications, collaboration tools, shared drives, email, and other technologies. Support Microsoft Office 365 and Active Directory products. Document and track customer incidents and requests via ticketing management system by updating troubleshooting and resolution efforts and efficiently escalating tickets to appropriate teams when applicable. Isolate and resolving issues with individual workstations. Acting as a resource to answer user questions about hardware and software issues

Qualifications:
  • Bachelor's Degree or equivalent
  • 2-5 Years of Experience
  • Ability to solve technical issues via telephone, email, and chat
  • Ability to learn customer support processes and techniques
  • Ability to work well with all teammates and multi-task in a fast-paced environment
  • Outstanding analytical and problem solving skills, and excellent customer service
  • Excellent Interpersonal, written, and oral communication skills
Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an at-will position and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.

Posted Salary Range: USD $47,000.00 - USD $59,000.00 /Yr.

  • El Paso, United States GovCIO Full time

    Overview GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. Responsibilities Provide program support as a Service Desk Technician supporting ARPA-H. Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support. Supporting Tier 1 on-site installation,...


  • El Segundo, United States KARL STORZ Full time

    At KARL STORZ, we take pride in helping patients through some of the toughest journeys of their lives. We are making contributions that matter. Regardless of your role, YOU improve patients’ lives every day. **Location**:El Segundo, CA, US, 90245 **Company**:KARL STORZ Endoscopy-America, Inc. **Pay Range**:$22.88 - $35.53 per hour **ID #**:2948 KARL...

  • Service Desk Analyst

    1 month ago


    El Cajon, United States GKN Aerospace Full time

    Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we're inspired by the opportunities to innovate and break boundaries. We're proud to play a part in protecting the world's democracies. And we're...

  • Service Desk Analyst

    1 month ago


    El Cajon, United States GKN Aerospace Full time

    Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And...


  • El Segundo, California, United States KARL STORZ Full time

    At KARL STORZ, we take pride in helping patientsthrough some of the toughest journeys of their lives.We are making contributions that matter.Regardless of your role, YOU improve patients' lives every day.Location:El Segundo, CA, US, 90245Company:KARL STORZ Endoscopy-America, Inc.Pay Range:$ $35.53 per hourID #:2948KARL STORZ is currently looking for a...


  • El Cajon, United States GKN Aerospace Full time

    Fantastic challenges. Amazing opportunities. GKN Aerospace is reimagining air travel: going further, faster and greener! Fuelled by great people whose expertise and creativity sets the standards in our industry, we’re inspired by the opportunities to innovate and break boundaries. We’re proud to play a part in protecting the world’s democracies. And...

  • FSR Analyst

    2 weeks ago


    El Paso, United States ProTalent Finders LLC Full time

    FSR Analyst - MUST HAVE PALANTIR EXPERIENCE!Job Description:We are seeking an experienced FSR Analyst to join our team. The ideal candidate will work closely with analysts to provide training and mentorship, troubleshoot technical issues, and develop innovative use cases. This role involves solving unique and challenging problems, facilitating collaboration...


  • El Paso, United States Piper Companies Full time

    Piper Companies is currently searching for a contract IT Help Desk Technician to work On-site in El Paso, TX for a consulting firm impacting the lives of vulnerable and underserved populations around the world. The IT Help Desk Technician contributes to Tier 1 technical support for end users. Responsibilities for the IT Help Desk Technician include: ...


  • El Paso, United States HireQuest, Inc Full time

    Job DescriptionJob Description"Experienced" Front Desk/Patient Service RepresentativeCollect copays/deductiblesChecking patients in and outKnowledgeable with commercial insurances, Medicare & MedicaidInsurance verificationMedical terminology a plusExperienced with EMR Systems (Electronic Medical Records)Must be experienced at least 1-2 yearsExperience must...

  • Front Desk Associate

    3 months ago


    El Paso, United States Gold's Gym - JCJ Enterprise Full time

    Job DescriptionJob DescriptionFront Desk AssociateThe Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.This detail-oriented individual will possess excellent...


  • El Paso, Texas, United States KACE Full time

    Help Desk Technician Position at KACE in El Paso, TX The Help Desk Technician role is a key position within our company. As the first point of contact for end users seeking technical assistance, you'll play a crucial part in providing support and guidance to solve technical issues. Here's what the position entails: Provide Tier 1 technical support for end...

  • Front Desk Agent

    4 weeks ago


    El Paso, United States Mcr Hotels Full time

    The Part Time Front Desk Agent at the TownePlace Suites by Marriott El Paso Airport is responsible for providing overall positive guest experience while managing the customer-facing administrative processes of the hotel.ESSENTIAL FUNCTIONS :Providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while...

  • Front Desk Associate

    1 month ago


    El Paso, United States Gold's Gym Full time

    Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties. This detail-oriented individual will possess excellent customer service skills and the...

  • Front Desk Admin

    1 month ago


    El Paso, United States Lillian E. Hinojos CPA, P.C. Full time

    Job DescriptionJob DescriptionOur small office is looking to hire a Front Desk Admin!The individual we are looking for will ensure the smooth operation of the office by promptly greeting clients via phone or in person, accurately recording and conveying information, and passing it on in a friendly, courteous, and professional manner. The individual must have...


  • El Paso, United States El Paso Staffing Services Full time

    Job DescriptionJob DescriptionBilingual in English and Spanish is the most important.We are seeking a front desk professional to handle incoming calls, schedule appointments, transfer calls, and handle inquiries. Duties also include making copies of insurance information, ensuring proper completion of medical forms, and providing excellent customer service....


  • El Paso, United States AMERICAS DENTAL GROUP PLLC Full time

    Job DescriptionJob DescriptionBenefits:Employee discountsPaid time offJob SummaryWe are seeking a qualified and caring Dental Assistant/Front Desk to join our team! As a Dental Assistant/front desk, you will provide top-notch dental care that makes our clients feel like family. You will provide assistance to the dentist during exams and procedures and...


  • El Paso, United States ASAD OMAR MD PA Full time

    Benefits/Perks Competitive salary Great work-life balance Paid time off Ongoing training Health Insurance Dental Insurance Vision Insurance 401 K Job Summary We are seeking a friendly and service-oriented Medical Front Desk Representative to join the team at our thriving clinic. As a Medical Front Desk Representative, you will be the first point of contact...

  • Front desk/Cashier

    1 month ago


    El Paso, United States C&B CONSULTING OF TX LLC Full time

    Job DescriptionJob DescriptionHello we are currently hiring front desk/cashier for a Sweepstakes, which is like a Casino but this one is an online Casino. People play from their phone and the duties are to add peoples deposit into their game, answer phone calls and messages and helping customers with their needs Pay rate starts at $10 dollars an hour plus...

  • Front desk/Cashier

    1 month ago


    El Paso, United States C&B CONSULTING OF TX LLC Full time

    Job DescriptionJob DescriptionHello we are currently hiring front desk/cashier for a Sweepstakes, which is like a Casino but this one is an online Casino. People play from their phone and the duties are to add peoples deposit into their game, answer phone calls and messages and helping customers with their needs Pay rate starts at $10 dollars an hour plus...


  • El Paso, United States Goconfluent Full time

    ** Front Desk Medical Receptionist** **Job Category****:** Admin **Requisition Number****:** FRONT004968 Showing 1 location **Job Details** **Description** El Paso Physical Therapy Services has a **full****-time** opening at our Horizon Valley clinic. The hours for this position will be **Monday- Friday 8:00 am to 5:00 pm.** This individual must be...