Customer Service Representative

5 days ago


Las Vegas, United States Eagle Promotions Full time

Customer Service Representative (Corporate Accounts)

Location: Las Vegas, Nevada (remote not an option)

Job Description

Summary: The Customer Service Representative at Eagle Promotions will have the opportunity to work within an established team to service the needs of our Retail customers along with other assigned clients. As an integral part of the retail team, you will be responsible for the accurate processing of customer purchase orders as well as other assigned duties as needed.

Responsibilities:

Accurate and timely order processing

Order component purchasing

Working within the customer order system for orders and revisions

Routing paperwork and POs throughout internal system from the beginning to the end of an order

Resolving stock issues as they arise

Communication with assigned leads on order status and POs

Build and maintain awareness of ongoing orders, expectations, and changes that occur

Organizing and maintaining an accurate inventory count on all pre-printed goods from production

Maintain retail style retail packets for easy reference

Cross-train to assist other team members when needed

Required Skills / Experience:

Promotional products / custom apparel industry experience required

Corporate wholesale accounts customer service experience required

2 - 3 consecutive years of data entry experience with a focus on tracking and processing wholesale orders required

Knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) required

Must be extremely organized and detail oriented

Excellent communication skills

Must be confident with learning new processes, computer programs, and retaining information

Expert in task and timeline management, order processing, and warehouse operations

Excellent Problem-Solving Skills

Maintains composure and is not deterred by difficult processes or challenges

Exceptional customer service skills looking to constantly improve service in both internal and external facing interactions

Must possess positivity and bring a can-do attitude to every situation

Maintain courteous and patient working relationships with customers and co-workers

Must be fluent in English, the ability to speak Spanish is a plus

Education:

High School Diploma or Associates Degree

Company Expectations:

Uphold company culture and mission statement

Exhibit exceptional customer service skills within company guidelines

Possess a positive attitude, motivation and ability to learn

Display strong work ethic relative to punctuality, discipline and a sense of responsibility

Ability to work collaboratively, communicate effectively and display commitment

Have effective communication skills (listening, verbal, and written)

Practice multicultural sensitivity and awareness

Ability to take constructive feedback with adaptability and flexibility



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