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Customer Excellence Associate

2 months ago

Greenwood, United States Endress+Hauser Ltd Full time

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

Join Endress+Hauser's NEXUS program as a Customer Excellence Associate and embark on a transformative journey to develop essential business skills and gain exposure to different functions within the Customer Excellence department. Through a personalized 6-12-month program, participants will focus on executing functions required to support our customers and drive our business, gaining hands-on practical skills, business acumen, and insight into our operations. You will interact with various groups learning the Sales, Service, and Projects portions of our business.

Through your NEXUS journey, participants will have access to a network of mentors, peers, and industry experts who will guide and support your continuous learning as you accelerate your career with us. Placement opportunities after successful completion of the program include a variety of roles in any of our US based locations.

What tasks will you perform?

  • Continually learn and develop skills for handling Endress+Hauser tools, processes, etc. within the different teams/functions.
  • Address customer inquiries and issues via phone, Salesforce, and email.
  • Collaborate with others to provide and develop solutions for customers.
  • Provide ongoing communication with customers on pending quotes, addressing unresolved issues, and ensuring satisfaction.
  • Support Customer Excellence by managing sales backlog, evaluating non-transferred orders, addressing technical issues with involvement of Product & Application Engineer or Sales Engineer on Salesforce, and maintaining accurate labeling of backlog.

What do we expect from you?

  • Undergraduate degree in any field
  • Internship/co-op or work experience in business related field preferred
  • Customer service skills or experience
  • Demonstrated leadership skills and supportive team player
  • Strong verbal and written communication skills and ability to articulate clearly
  • Curious and open to new challenges for innovative problem solving
  • Ability to travel to out of state locations

What can you expect from us?

  • Family-owned, friendly, and highly committed company
  • Tuition reimbursement and a wide range of development opportunities
  • Comprehensive benefits package which includes medical, dental and vision
  • Competitive compensation and bonus opportunities
  • Generous paid time off
  • Life insurance and 401(k) savings with company match
  • Full-service cafe, fitness center, and health clinic (in Greenwood, IN)

Endress+Hauser provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.