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Customer Success Associate

2 months ago

Chicago, United States BigTime Software Full time
BigTime Software is looking to hire a Customer Success Associate to join our team in Chicago. You will be responsible for the retention, expansion, and satisfaction of your book of business. Our ideal candidate has experience in a customer facing role for a SaaS organization - and is comfortable working in a fast-paced environment. If you love being a strategic partner to your clients - and have the appetite to work in an entrepreneurial environment that will challenge you to do your best, please consider applying. Self-starters who enjoy building processes and partnering with several parts of the business to achieve client success will do well in this role.

Who We Are:
We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,500 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.

BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Boston, Phoenix and most recently, expanding internationally. We've proudly been named on Crain's Best Places to Work 2 years in a rowif you're motivated to join a hyper growth organization, we're eager to talk to you.

What You'll be Accountable For:
  • Ensuring our customers are getting value from the BigTime solution and driving towards customer milestones, revenue retention, and expansion goals.
  • Maintain and develop existing client relationships through various channels including phone calls, web meetings, email outreach, and targeted/automated outreach.
  • Identify opportunities for new features and product adoption within your customer base
  • Share marketing best practices to drive adoption of new BigTime products and features in a consultative manner
  • Partner with an Implementation Manager to guide customers through integration and launch of BigTime
  • Surface client feedback to the Product Team for functionality enhancements and escalations
  • Managing high level customer technical issues to ensure they get the best results from BigTime
Who You Are:
  • Bachelor's degree and a minimum of 0-2 years of work experience in a client services/account management role
  • Strong project management, time management, and organizational skills with the ability to manage multiple projects and priorities at one time
  • Excellent communication skills
  • A team player with a high level of initiative and the ability to work well in a team environment
  • Hybrid work schedule - in office 3 times a week
  • Positive, self-starter attitude with a desire to exceed client expectations
  • Attention to detail, highly organized, with an absolute focus on the quality of work
  • Authorization to work in the US
What We Offer:
  • Competitive salary and a quarterly bonus
  • Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
  • 401k with generous company match
  • Paid Parental Leave
  • Generous time off and paid company holidays
  • Weekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery)
  • Fresh fruit, snacks, cold brew coffee/tea, soda and La Croix
  • Parental leave support
  • Hybrid work schedule
  • Company provided latest technology & software tools

Applicants must be authorized to work in the U.S.

BigTime Software, Inc. is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire