Full Time Bilingual Customer Experience Agent

3 weeks ago

Edinburg, United States Answer One Full time
Immediately hiring Full Time Bilingual Customer Experience Agents

We are looking for full time Customer Experience Agents to add to our growing team. We provide on the job training, no experience with our software is required Previous call center work is a plus, but is absolutely not required. If you have excelled in any customer service industry, know your way around computers, have a friendly and positive attitude and have excellent writing and communication skills, then this position is for you

MAP Communications is a well-established Call Center/Answering Service located in Edinburg, TX. When you are locked out of your home at midnight and you call the locksmith, you are likely speaking to a customer experience agent, just like one of our valued team members at MAP What happens on the weekend when your child is sick and you need medical advice? Our compassionate agents take your call and reassure you that an on call doctor will be reached. The short story is - we answer our customers' calls when they can't. Are you ready to be part of such a vital industry?

Compensation: $18 / Hour with Perfect Attendance

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $14 / Hour.

A day in the life of a Customer Experience Agent:

You will find life at MAP a busy but satisfying one. After you've been fully trained, you will log in at the start of your shift and 'go ready' to begin taking calls. Your job will be to professionally handle incoming calls, greet callers in a positive and helpful way, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only, we do not perform any outbound or sales calls.

What are we looking for?
  • Full Time - 40 hours
  • Available to work Sat or Sun each week
  • Some Holiday work required
  • Welcoming voice with an upbeat tone
  • Strong spelling and grammar
  • Computer skills
  • Dependability
  • The ability to type 35 wpm or better
  • Fluent in Spanish and English
Want to know more?

It's pretty easy Click the apply button, attach your resume and answer a few questions. Our recruiters will contact you to perform a phone screen (we all have a phone voice different than our face to face voice). If you are selected to move forward (one more step to being hired) you will be sent a full application to complete and scheduled for an in person interview. At that time, you will have a conversation with our management team and complete our pre-employment skills testing.

Benefits:
  • Employee Stock Ownership
  • Full Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance policy
  • Legal Assistance

Click on that Apply button today

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